Login
Start Free Trial Are you a business?? Click Here

Aviva Reviews

2.0 Rating 603 Reviews
25 %
of reviewers recommend Aviva
2.0
Based on 603 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Read Aviva Reviews
Visit Website

Email:

info@aviva.co.uk

Write Your review

Aviva 1 star review on 19th June 2024
Anonymous
Aviva 1 star review on 6th June 2024
Anonymous
Aviva 1 star review on 28th May 2024
Anonymous
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
18
Anonymous
Anonymous  // 01/01/2019
I waited one hour before someone answered the phone then they put me on hold and I waited another hour and put the phone down as they never got back to me , how bloody frustrating. It’s not the first time either it’s happened, what a bloody company. I think they need to employ more staff to answer the bloody phones.
Helpful Report
Posted 2 years ago
Good experience
Helpful Report
Posted 2 years ago
Purchased aviva zero car insurance and it was the worst thing i had done. £11.50 to make any change £56 to cancel policy No contact allowed with a human all done via Emails
Helpful Report
Posted 2 years ago
I have been using My Aviva. Not being able to speak to a human being is awful, NEVER AGAIN.
Helpful Report
Posted 2 years ago
I have got car insurance on the past, good prices, and friendly on the phone
Helpful Report
Posted 2 years ago
Easy to use
Helpful Report
Posted 2 years ago
Great insurance price on my Porsche
Helpful Report
Posted 2 years ago
AVOID! AVOID! AVOID!!!! I cannot believe how unprofessional this company have been throughout. I have since February of this year been trying to access 25% of my pension fund. I have literally jumped through hoops, spent hours and hours on the phone trying to speak to someone. Asked to resend numerous documentation, which has been acknowledged as received only to be asked to resend by another member of staff from this shambolic company. Today 30th September I am once again being asked again for same documentation I’ve sent at least three times, each time I’ve had originals sent back and accompanying letter saying everything has been received in order to process my claim, I’ve still not received a payment although it was promised by a ‘senior supervisor’ to be in my account by start of this week. I literally do not know what to do… Shame on you!!!
Helpful Report
Posted 2 years ago
Good communications and good level of insurance cover.
Helpful Report
Posted 2 years ago
Nery easy transaction
Helpful Report
Posted 2 years ago
Very easy and intuitive experience.
Helpful Report
Posted 2 years ago
I invested a very small pension fund with your company £9500.Within 3years you have managed to loose me £4500???
Helpful Report
Posted 2 years ago
Easy and fast
Helpful Report
Posted 2 years ago
Same again, everything was clear and easy to follow. Joan
Helpful Report
Posted 2 years ago
The final straw with this terrible company was the email I just received advising me that they have snitched to whom it may concern that my insurance has time expired. (I have taken out another policy with another company obviously)! What sort of a snivelling creature are you Aviva ? You drove me to post this ! Terrible, pitiful, unprofessional Aviva. Thank god we are done.
Helpful Report
Posted 2 years ago
Terrible customer service. You have to wait 30 minutes on hold for every call. Very bad Physio cover, inconvenient and inaccessible locations unless you have no other life commitments such as jobs or family. Not flexible to accommodate individual circumstances
Helpful Report
Posted 2 years ago
Just taken out Aviva car insurance online through confused.com. There were cheaper quotes with companies I’ve never heard of but Aviva online provided all the extras I wanted at a very reasonable price.
Helpful Report
Posted 2 years ago
Had excellent service from them when someone caused an accident - they were the other (guilty) parties insurer - they were so accommodating that I renewed with them on my next years car insurance. Sadly they have not remained competitive, so have had to change insurance companies
Helpful Report
Posted 2 years ago
very easy to get things clarified
Helpful Report
Posted 2 years ago
For car insurance I do like loyalty
Helpful Report
Posted 2 years ago
Aviva is rated 2.0 based on 603 reviews