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Aviva Reviews

2.1 Rating 644 Reviews
27 %
of reviewers recommend Aviva
2.1
Based on 644 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
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info@aviva.co.uk

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Aviva 1 star review on 21st February 2025
Mayson Boesch
Aviva 1 star review on 22nd January 2025
Kason Schuhmacher
Aviva 1 star review on 19th June 2024
Anonymous
Aviva 1 star review on 6th June 2024
Anonymous
Aviva 1 star review on 28th May 2024
Anonymous
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
20
Anonymous
Anonymous  // 01/01/2019
very easy to get things clarified
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Posted 2 years ago
Easy to use
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Posted 2 years ago
I have had Aviva for car insurance for the last 4 years, however they could not price match my lowest quote this year, therefore it is with regret that I have fired them
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Posted 3 years ago
Very quick to reply
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Posted 3 years ago
Easy to find details online via confused.com Good range of policies.
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Posted 3 years ago
I've been a customer of Aviva before and intend getting car insurance off them again.
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Posted 3 years ago
Good company with wide range of products and services. Helpful staff but wait times to get through can be long.
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Posted 3 years ago
Simple, no nonsense process on-line. Did not have to provide evidence NCD bonus as Aviva obtained this from previous car insurer
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Posted 3 years ago
Very helpful when I experienced a fault with my vehicle and provided a replacement and a taxi to help me with transport. Swift in sorting out a tow truck and all was covered without affecting my no claims.
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Posted 4 years ago
Good services. friendly staff ;)
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Posted 4 years ago
Been with aviva for a few years now. No problems. I had a small bumpin my car. My fault. Local garage quoted £250 to fix 3rd party car but after, the 3rd party had became aggressive and argumentative. Spoke to aviva and thay took over the whole problem from me. The only thing to add obviously my insurance went up the next renual, but every one on the phone was great, understanding and helpfull. It was easy to contact them on phone Thay are not the cheapest but from my experience, you pay for what you get.
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Posted 4 years ago
Very happy with on line service slightly confused with breakdown service.
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Posted 4 years ago
I with them more than two years really easy to access and change what you want But the price is quite high
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Posted 4 years ago
Good customer service but the car insurance renewal quote was much higher than other companies, seems loyal customers have to pay more!
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Posted 5 years ago
Hassle free to get new car policy and I got nice discount as I had already another policy with them :) Reccomended.
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Posted 5 years ago
Good customer service but TV ad mis leading
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Posted 6 years ago
It was cheaper than most of the other providers.
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Posted 7 years ago
after a number of false starts this year, a freephone call resolved all, assistance was very good.
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Posted 7 years ago
They have been good when I need them although my renewal price wasn't competitive.
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Posted 10 years ago
Aviva is rated 2.1 based on 644 reviews