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Aviva Reviews

2.1 Rating 597 Reviews
25 %
of reviewers recommend Aviva
2.1
Based on 597 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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info@aviva.co.uk

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Aviva 1 star review on 19th June 2024
Anonymous
Aviva 1 star review on 6th June 2024
Anonymous
Aviva 1 star review on 28th May 2024
Anonymous
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
18
Anonymous
Anonymous  // 01/01/2019
Very good price
Helpful Report
Posted 3 years ago
Never do anything by the agreed date Constant delays, excuses Avoid this company
Helpful Report
Posted 3 years ago
Easy to find details online via confused.com Good range of policies.
Helpful Report
Posted 3 years ago
Easy to set up Affordable pricing
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Posted 3 years ago
Aviva used a false report in order to decline my claim they had up to date information but never removed the report. Can only be for two reasons they did not believe what I said about the damage and they used the report as a concrete reason for declining my claim. Contacted Aviva CEO about their code of practice still waiting for an opinion won't be holding my breath. Up to this point it appears Aviva would use whatever to decline a claim. They may give me an answer but I'm not laying any bets.
Helpful Report
Posted 3 years ago
insurance companies in the uk will be exposed in a documentary to be aired in november 2021.this is a must watch
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Posted 3 years ago
Put in a collision claim for my car 2 days ago. It almost seems like I'm inconveniencing them by making the claim as I've heard nothing back from them and in fact it seems the expectation is that I contact them and spend hours on hold waiting to talk to anyone before I get any info. I would have hoped for a call to arrange a vehicle inspection by now at the very least.
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Posted 3 years ago
Invested $17,600 Aviva has taken $13,954 in fees After 12 years if I want my cash back they will take an additional $10k withdrawal fee From my great investment: I lost over $10k AVIVA take over $24k in fees. Worst. Deal. Ever.
Helpful Report
Posted 3 years ago
Aviva is my worst nightmare. I wouldn't recommend this company to my worst enemy. Customer Care is non existent. It seems they can only make payments, including pension payment into a British Bank account, therefore if you are living abroad and only have a foreign bank account relating to the country you are living in, then you could have a problem. Of course they will send you a cheque, but British cheques paid into a foreign bank account take forever to clear, and that's if your foreign bank will accept them in the first place. My ordeal has been ongoing for eighteen months now and all because I live abroad and have a foreign bank account. According to Aviva it seems I am the only expat who has a pension with Aviva who lives abroad. So if you want a peaceful retirement living abroad, and don't have a British Bank account, then my advice is not to deal with Aviva.
Helpful Report
Posted 3 years ago
A bit strange using only online but managed to sort out my problem and hopefully everything will go well
Helpful Report
Posted 3 years ago
Trying to cancel future automatic renewal of motor policy because premium increased too much despite 10 yrs NCD. Can’t get help by telephone or email. Telephone contact not available for cancellation of renewal. Email messages gobbledygook. My Bank have agreed not to pay if Aviva seek payment. The “dead parrot “ sketch may come to mind for older readers.
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Posted 3 years ago
Online accounts ok, but my account was not set up correctly by the system so I can not now access the online portal, and you are unable to speak to a human being to sort out the issue.
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Posted 3 years ago
Have used them previously for insurance, documents easy t access through my online account, email confirmation sent straight away, simple to set up
Helpful Report
Posted 3 years ago
Is it normal for staff to call you up and want to ' review ' your life insurance policy six months after you have taken it out? Or am I victim of fraud as the so called member of the team couldn't even confirm my dob.
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Posted 3 years ago
My premium has home up on first renewal by £60 pounds even though we haven’t been using our cars through the pandemic. Looking at the comparisons sites Aviva is around £200 outside the market average. I spoke to the call Centre and they stated that is the price. Looks like Aviva are profiting from customers who do not shop around, no doubt this will stop once the regulator looks how this market behaves and stop this unscrupulous business practice. Ok balance I have decided to remove all my policies I have with Aviva
Helpful Report
Posted 3 years ago
I've got my pension with Aviva. I'm trying to move it to another company. It's been an uphill battle. It's 4 months later now, and still no success. Very frustrating. Correspondence very slow and unclear.
Helpful Report
Posted 3 years ago
Pathetic company ....40 year client with agent and these idiots take over billing....issued an invoice with no account number to pay on line but promised to send account number ....didn't then issued notice of cancellation 6 weeks later ....i have 6 cars and boats with them plus property ...will cancel it all!!!!!!!!!!
Helpful Report
Posted 3 years ago
Put in claim for car damage - still 0 ( zero) help 2 days later. Not a happy bunny. We are both 70 plus and therefore 0 transport.
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Posted 3 years ago
Never use aviva for any insurance you will have to fight for your money and their solicitor proddow mackay they can’t even send attachments with emails this is from the manager Adam Taylor very bad company horrible people they must learn this behaviour from home they should leave it at home because the world don’t need their nasty ness.
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Posted 3 years ago
I've been a customer of Aviva before and intend getting car insurance off them again.
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Posted 3 years ago
Aviva is rated 2.1 based on 597 reviews