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Aviva Reviews

2.1 Rating 609 Reviews
25 %
of reviewers recommend Aviva
2.1
Based on 609 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
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Email:

info@aviva.co.uk

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Aviva 1 star review on 22nd January 2025
Kason Schuhmacher
Aviva 1 star review on 19th June 2024
Anonymous
Aviva 1 star review on 6th June 2024
Anonymous
Aviva 1 star review on 28th May 2024
Anonymous
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
19
Anonymous
Anonymous  // 01/01/2019
Best insurance company on the market.
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Posted 3 years ago
Really easy site to understand gave me all the information up front good competitive prices
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Posted 3 years ago
Best price best insurance
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Posted 3 years ago
Price is really good, however uploading documents was poor. They dint have a number to call and take offer to buy
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Posted 3 years ago
If I could give this company 0 stars I would. Absolutely terrible communication and care. After two months of suggesting my car would be a ‘total loss claim’ as it had been stolen following a burglary and suggesting a settlement figure with the lease company they then reversed their decision, despite the car being damaged in numerous gang related crimes. This fact had been reported to us by the police. In the interim we obviously replaced the car as it was a lease with another contract and lease on a new car. Aviva admitted that nobody had looked at the claim for two months and offered £250 compensation (less than 1 months rental which we had to continue paying on the stolen car) and stated that they would now repair and return the vehicle to us. We had no choice in this. Now 4 months after the burglary. We will continue to have two rental costs and will have to accept back the repaired ‘gang use’ car once they have repaired it. We are in contact with the Financial Ombudsman and have contacted the Financial Conduct Authority.
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Posted 3 years ago
Avoid! They are good on marketing and looking from outside but when you really need to deal with them they just want your money. A non fault claim they "see it" as fault because they did not recover the money from 3rd party. You loose NCD because of that even if it was not your fault at all! but wait...it is your fault that they cannot or did not recover the money after 7 months because their solicitors are too lazy and don't care much because there is not much money involved. Absolutely outrageous! A big fat cat!
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Posted 3 years ago
Good value for money product (car insurance) Excellent communication and simple to use website
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Posted 3 years ago
Found it very easy to make a claim (small acident). Happy with their customer service.
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Posted 3 years ago
Very quick to reply
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Posted 3 years ago
Well, I have bought a health insurance FMU in which I agreed at the beginning of the policy to aviva request my full medical records and send a copy to me (which they never did) they sent me my underwriting exclusions just according to what I declared after several weeks without even checking my medical records, 5 months later I did a claim for a gastroenterologist and after almost 4 weeks they declined my claim because I had last year a pain in my rips and left side of my abdomen, whilst my current claim was about completely different symptoms and the only "similarity" was a pain in the upper abdomen and center no even in the same area as my left side pain last year they refused to cover claiming that is the same condition when I didn't even get any diagnosed from the GP by the NHS last year when I had that rib pain, so basically if you ever had even a pill for your stomach in your records it doesn't matter what your symptoms are when you do the claim they'll find a way not to cover, so in that case if I had pancreatitis same area of pain in the abdomen they won't cover because I had a rib pain last year for which I didn't get treatment or diagnosed but yes for them obviously is linked. Why do they offer a FMU if they won't check the medical records and state from the beginning what they are not covering instead they choose to make me waste my time and be as neglected or worst than the NHS with waiting times and resources. I cancelled my policy obviously and I wouldn't recommend aviva to anyone at all. Try with another insurance and make sure they do check your medical records from the beginning.
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Posted 3 years ago
Aviva used false reason for declining my claim the document was never removed. I was going to go to trading standards but decided just to just away from them. Went to their ceo the guy that was meant to deal with it didn't bother. One of their codes of practice is integrity needs to be removed. So glad to be away from Aviva.
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Posted 3 years ago
Got a temporary insurance but my car still showing as not insured on Mid insurance. No customer service number on their website. Very disappointed and will not recommend this company to anyone
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Posted 3 years ago
Hate Aviva,greedy cowboys,when I see their ad on TV,want to kick screen in
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Posted 3 years ago
Very good price
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Posted 3 years ago
Never do anything by the agreed date Constant delays, excuses Avoid this company
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Posted 3 years ago
Easy to find details online via confused.com Good range of policies.
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Posted 3 years ago
Easy to set up Affordable pricing
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Posted 3 years ago
Aviva used a false report in order to decline my claim they had up to date information but never removed the report. Can only be for two reasons they did not believe what I said about the damage and they used the report as a concrete reason for declining my claim. Contacted Aviva CEO about their code of practice still waiting for an opinion won't be holding my breath. Up to this point it appears Aviva would use whatever to decline a claim. They may give me an answer but I'm not laying any bets.
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Posted 3 years ago
insurance companies in the uk will be exposed in a documentary to be aired in november 2021.this is a must watch
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Posted 3 years ago
Put in a collision claim for my car 2 days ago. It almost seems like I'm inconveniencing them by making the claim as I've heard nothing back from them and in fact it seems the expectation is that I contact them and spend hours on hold waiting to talk to anyone before I get any info. I would have hoped for a call to arrange a vehicle inspection by now at the very least.
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Posted 3 years ago
Aviva is rated 2.1 based on 609 reviews