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Aviva Reviews

2.0 Rating 603 Reviews
25 %
of reviewers recommend Aviva
2.0
Based on 603 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
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Email:

info@aviva.co.uk

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Aviva 1 star review on 19th June 2024
Anonymous
Aviva 1 star review on 6th June 2024
Anonymous
Aviva 1 star review on 28th May 2024
Anonymous
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
18
Anonymous
Anonymous  // 01/01/2019
I have been trying to phone Aviva health for the last four days. The wait time is unbelievably long over, an hour at a time. Why? Are there not enough staff? Aviva get your act together for goodness sake? You are losing your good reputation!
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Posted 1 year ago
Aviva insurance dropped me for insurance after 2 years because I made a $3000 claim for a new door when my vehicle was hit and it's door damaged when I was nowhere around. Beware
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Posted 1 year ago
Appalling customer service when trying to deal with my late father’s estate. They don’t respond to letters and keep you on hold ( approaching 3 hours to-date). Still not resolved, yet have managed to speak and get satisfaction from 3 other life companies.
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Posted 1 year ago
While driving along an open road and driving through a crossroads with the Right Of way as Priority Traffic, a young lady approached from a side Road and failed to stop at the junction Road markings requiring her to stop and give way to me. My insurance company refuses to take legal action despite myself paying for legal Expence cover in my Premiums, my insurance requests me as the innocent party to accept 50/50 Liability or Non-Fault, so they can avoid legal expenses taking it to court. I am entitled to refuse their discission as I'm Innocent and didn't course the accident, however because I went online to seek legal advice and made it clear I would not accept Part or Full Liability, and I will Appeal to the Insurance Ombudsman to review the evidence, (as I am entitled to do), if I disagree with Avivas Descission, Aviva have Refused to Invite me to Renew My Insurance ! So basically, despite the accident not being my fault, Aviva have told me to admit liability or FAUX OFF, they will no longer insure me. They also said that pictures from a mobile phone is Insubstancial Evidence in a court of Law. so I have contacted Avivas CEO office and raised my concerns about their staffs conduct and Behaviour.
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Posted 1 year ago
Terrible service!! Waited on the phone for nearly 2 hours then a voice message said they couldn’t answer the call and to call back later then cut off the call. How can they get away with wasting everyone’s time like this. I have no intention of renewing my policy with these wasters.
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Posted 1 year ago
After 34 years of no Accident no claims, I drove My Vauxhall Zafira through a crossroads with the Right of way. When a young lady approached from the Minor Side Road with Stop Markings requiring her to "Stop and Give way to Priority Traffic with the Right of Way", ME ? Unfortunately, with her 3 months of driving experience since passing her driving test, her independent Claims handler as, (3rd party insurance), "REFUSES to accept LIABILITY", I've pointed out to my Insurance "Aviva", the Road Traffic Act 1988 section 3, 32a (2). S36. Highway code section 176, 171 and 172. While providing pictures of the vehicles in position at the Junction after the Incident. However, the first reply I got was a 50/50 liability. I refused to Admit Liability for an accident that was not my fault. It is now in the hands of the Aviva "Customer Care Team" to Review in about 6 weeks' time? In the meantime, my insurance Broker? Intermediary, Grove and Dean, has informed me my renewal Invitation from Aviva has not been forth coming? to renew my Aviva Insurance by the end of July 2023. Yours, M. Burton.
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Posted 1 year ago
Terrible customer service. Chat box is absolutely useless and it takes a very very very long time before a call is answered. Emails are also useless as the person answering queries obviously doesn’t read the customer email and therefore answers the question with information that the customer already has! Basically the help you get is about as useful as a chocolate teapot. So FRUSTRATING
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Posted 1 year ago
Almost two hours wait to get through on the phone for health claims! Then give up. Takes all day to contact them. Horrified by the service. Reading other reviews, it appears sinister. it must be intentional to take huge premiums but not provide any service. A new company policy! People will die because of this verging on negligence. Horrified.
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Posted 1 year ago
Really terrible customer service!!! I have been waiting on the phone for Aviva health insurance for 1 hour and 45 minutes and my call is still on hold.
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Posted 1 year ago
No payout to invoice for 60 days meant to be 30 days Waiting over hour and still no answer on phone Email says willl answer with five days still no response
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Posted 1 year ago
have spent over 7 hours on hold waiting for my call to be answered - this is unacceptable customer service.
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Posted 1 year ago
I was driving around Tescos Main Entry Exit Ring Road (car park). At March in Cambridgeshire when a young lady driving from 9ne parking area to another, Failed to stop at the Cross Road Junction, as she was on the Minor road and faced white lines at the Junction requiring her to stop and give way to me, who has Priority. Initially my brocker refers me to a Handler K???????s, who simply process the claim and charge my insurence company for their services, 7nfortunately most of these Independant Claims Handlers don't have their own Legal Team, So the Incompetance was Unbelievable. I called Aviva as my insurence Underighter and they agreed to take over the claim. Great success and my car was not writtern off? Unlike what K???????s tried to doo, so their Friends at Car Port could Auction off my car as a Repairer. Needless to say I refused to hand it over as NO VALUATION had been agreed at the time. Aviva were quick to view my Pictures and Corespondece I emailed through and on the link they sent, and Quick to get my car in for Inspection and agreed it was Financialy Viable to repair my Car. However the Other Third Party, I Believe is using one of thease independant Claims handlers who simply keeps Frustrating and Delaying Liability so they can invoice her insurence company as mutch as they can Drag it out. Then they will dump her and tell her to claim Compensation from her insurence company or simply refer her to her Underwritting Insurer to clear up the mess with their Legal Team. Absolute scerge thease independant claims handlers !!!! So Aviva contacted me and said because the lady failed to stop on a Minor Road at the Juntion with marked lines and drove straight across the Main Road at the Cross roads Roads infront of us? With us having Priority? We recieved a letter today saying they would find it hard to settle the claim and consider 50/50 Liability. I pointed out the responsibility of the other partyand their responsibility to, Driving With Due Care and Attention (RTA 1988 SECTION 3, 3ZA (2). S36 RTA 1988 SECTION 176 HIGHWAY CODE. AND Highway Code Section / Rule 171 & 172. I also informed them under no Circumstances would I accept partial or full Liability for some one else failing to stop at a Junction and Driving into my car. The Nice Lady on the 0800 051 2503 said she would Review the d3scission on letter dated 23rd May 2023, which arrived on the 30th? The last of 7 days limit to reply too from the 23rd? Usualy you get 14 days to recieve the letter, collect and prepare the Evidence/ Info to send in, so 7 days isn't realy the answer. I now await a reply from Aviva when they have reviewed all the Evidence next week, Google maps of the Accident area,Mobile Phone Pictures of the vehicles in position at the accident etc on the 21st Feb 2023. I ronicaly all the Substancial Evidence the Other Party has to justify blaming me for the accident is the young Ladies "Statement of Truth". My car is being repaired and we look forward to its return. SO OK so far? no problem contacting Aviva to talk to some one.
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Posted 1 year ago
Terrible opportunity for hairstylist. The pay is inconsistent. I went a whole month without any pay. The office ladies don’t smile, have poor communication, and the turnover rate for employees is extremely high. They will not tell you about the inconsistent pay in your interview process.
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Posted 1 year ago
THE PHONE ROBOT KEEPS SAY 'SORRY I DIDNT UNDERSTAND' WELL IVE PARKINSONS. ALSO ALL PHONE NUMBERS REACT THE SAME,IF YOU DONT WANT TO RENEW MY POLICY PHONE ME ON 07926857638 AND I WILL GO ELSEWHERE. COLLEEN BENNETT
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Posted 1 year ago
Avoid this company, it's impossible to make a claim. No response from Claims, Complaints, Twitter and Facebook. It's been 4 weeks on constant trying, but you cant get a response. You can't telephone claims either, it's just impossible. I will never use Aviva again.
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Posted 1 year ago
My vulnerable parents were sold a lifetime mortgage in 2009 so they could borrow £30,000 for a new kitchen and now they owe £130,000 in compound interest. How was this the best deal for them? How was this sound advice from a so-called financial advisor? It's daylight robbery and absolutely scandalous!
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Posted 1 year ago
Was very disappointed with Aviva. I was put through very lengthy telephone conversations. Checks were carried out on my property on line. They put me all through that only to tell me at the final stage they couldn't lend me the money because my house was on a retirement estate. It would have been helpful if they had told me that in the first place.
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Posted 1 year ago
I have a Private Personal Pension with Aviva. They took it over from Friends Provident some years ago. I was told that my pension would be automatically moved progressively each year into less risky investments as I approached retirement . This company boasts that they do "Great Pensions". Don't believe them in the last 19 months my pension has lost £75,000 and I have paid this company an annual management fee for such incompetance! If this is low risk investments are being mnanged, I hate to think how badly the high risk ones are performing. I have little experince in how to manage investments, but I could have grown my pension in the same perion by at least a few percent. If I allow this company to mismanage my pension there will be no money left when I decide to retire. Learn from my expensive mistake and avoid this company at all costs.
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Posted 1 year ago
We got a renewal quote from Aviva which was over £100 more than the previous year. We tried ringing but the automated service is a joke, after several attempts and being directed back to finding my answer online, I finally got through to an operator who was the most abrupt and unhelpful person I have ever dealt with, we had got a quote from a different insurance company which was £140 cheaper than Aviva for the same cover, however, we have been with them a long time and always found them helpful, and wanted to stay with them, previously they have matched other quotes, however, the operator wasn’t interested and said thats the quote and wouldn’t even check to see if there was anything better!. Needless to say we did not renew, the house insurance is with them too but that will also be going to a different company. Aviva your customer service stinks!! BYE BYE!
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Posted 1 year ago
Aviva are not for their customers
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Posted 1 year ago
Aviva is rated 2.0 based on 603 reviews