Login
Start Free Trial Are you a business?? Click Here

Aviva Reviews

2.1 Rating 597 Reviews
25 %
of reviewers recommend Aviva
2.1
Based on 597 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Read Aviva Reviews
Visit Website

Email:

info@aviva.co.uk

Write Your review

Aviva 1 star review on 19th June 2024
Anonymous
Aviva 1 star review on 6th June 2024
Anonymous
Aviva 1 star review on 28th May 2024
Anonymous
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
18
Anonymous
Anonymous  // 01/01/2019
Terrible customer service. Chat box is absolutely useless and it takes a very very very long time before a call is answered. Emails are also useless as the person answering queries obviously doesn’t read the customer email and therefore answers the question with information that the customer already has! Basically the help you get is about as useful as a chocolate teapot. So FRUSTRATING
Helpful Report
Posted 1 year ago
Almost two hours wait to get through on the phone for health claims! Then give up. Takes all day to contact them. Horrified by the service. Reading other reviews, it appears sinister. it must be intentional to take huge premiums but not provide any service. A new company policy! People will die because of this verging on negligence. Horrified.
Helpful Report
Posted 1 year ago
Really terrible customer service!!! I have been waiting on the phone for Aviva health insurance for 1 hour and 45 minutes and my call is still on hold.
Helpful Report
Posted 1 year ago
No payout to invoice for 60 days meant to be 30 days Waiting over hour and still no answer on phone Email says willl answer with five days still no response
Helpful Report
Posted 1 year ago
have spent over 7 hours on hold waiting for my call to be answered - this is unacceptable customer service.
Helpful Report
Posted 1 year ago
I was driving around Tescos Main Entry Exit Ring Road (car park). At March in Cambridgeshire when a young lady driving from 9ne parking area to another, Failed to stop at the Cross Road Junction, as she was on the Minor road and faced white lines at the Junction requiring her to stop and give way to me, who has Priority. Initially my brocker refers me to a Handler K???????s, who simply process the claim and charge my insurence company for their services, 7nfortunately most of these Independant Claims Handlers don't have their own Legal Team, So the Incompetance was Unbelievable. I called Aviva as my insurence Underighter and they agreed to take over the claim. Great success and my car was not writtern off? Unlike what K???????s tried to doo, so their Friends at Car Port could Auction off my car as a Repairer. Needless to say I refused to hand it over as NO VALUATION had been agreed at the time. Aviva were quick to view my Pictures and Corespondece I emailed through and on the link they sent, and Quick to get my car in for Inspection and agreed it was Financialy Viable to repair my Car. However the Other Third Party, I Believe is using one of thease independant Claims handlers who simply keeps Frustrating and Delaying Liability so they can invoice her insurence company as mutch as they can Drag it out. Then they will dump her and tell her to claim Compensation from her insurence company or simply refer her to her Underwritting Insurer to clear up the mess with their Legal Team. Absolute scerge thease independant claims handlers !!!! So Aviva contacted me and said because the lady failed to stop on a Minor Road at the Juntion with marked lines and drove straight across the Main Road at the Cross roads Roads infront of us? With us having Priority? We recieved a letter today saying they would find it hard to settle the claim and consider 50/50 Liability. I pointed out the responsibility of the other partyand their responsibility to, Driving With Due Care and Attention (RTA 1988 SECTION 3, 3ZA (2). S36 RTA 1988 SECTION 176 HIGHWAY CODE. AND Highway Code Section / Rule 171 & 172. I also informed them under no Circumstances would I accept partial or full Liability for some one else failing to stop at a Junction and Driving into my car. The Nice Lady on the 0800 051 2503 said she would Review the d3scission on letter dated 23rd May 2023, which arrived on the 30th? The last of 7 days limit to reply too from the 23rd? Usualy you get 14 days to recieve the letter, collect and prepare the Evidence/ Info to send in, so 7 days isn't realy the answer. I now await a reply from Aviva when they have reviewed all the Evidence next week, Google maps of the Accident area,Mobile Phone Pictures of the vehicles in position at the accident etc on the 21st Feb 2023. I ronicaly all the Substancial Evidence the Other Party has to justify blaming me for the accident is the young Ladies "Statement of Truth". My car is being repaired and we look forward to its return. SO OK so far? no problem contacting Aviva to talk to some one.
Helpful Report
Posted 1 year ago
Terrible opportunity for hairstylist. The pay is inconsistent. I went a whole month without any pay. The office ladies don’t smile, have poor communication, and the turnover rate for employees is extremely high. They will not tell you about the inconsistent pay in your interview process.
Helpful Report
Posted 1 year ago
THE PHONE ROBOT KEEPS SAY 'SORRY I DIDNT UNDERSTAND' WELL IVE PARKINSONS. ALSO ALL PHONE NUMBERS REACT THE SAME,IF YOU DONT WANT TO RENEW MY POLICY PHONE ME ON 07926857638 AND I WILL GO ELSEWHERE. COLLEEN BENNETT
Helpful Report
Posted 1 year ago
Avoid this company, it's impossible to make a claim. No response from Claims, Complaints, Twitter and Facebook. It's been 4 weeks on constant trying, but you cant get a response. You can't telephone claims either, it's just impossible. I will never use Aviva again.
Helpful Report
Posted 1 year ago
My vulnerable parents were sold a lifetime mortgage in 2009 so they could borrow £30,000 for a new kitchen and now they owe £130,000 in compound interest. How was this the best deal for them? How was this sound advice from a so-called financial advisor? It's daylight robbery and absolutely scandalous!
Helpful Report
Posted 1 year ago
Was very disappointed with Aviva. I was put through very lengthy telephone conversations. Checks were carried out on my property on line. They put me all through that only to tell me at the final stage they couldn't lend me the money because my house was on a retirement estate. It would have been helpful if they had told me that in the first place.
Helpful Report
Posted 1 year ago
I have a Private Personal Pension with Aviva. They took it over from Friends Provident some years ago. I was told that my pension would be automatically moved progressively each year into less risky investments as I approached retirement . This company boasts that they do "Great Pensions". Don't believe them in the last 19 months my pension has lost £75,000 and I have paid this company an annual management fee for such incompetance! If this is low risk investments are being mnanged, I hate to think how badly the high risk ones are performing. I have little experince in how to manage investments, but I could have grown my pension in the same perion by at least a few percent. If I allow this company to mismanage my pension there will be no money left when I decide to retire. Learn from my expensive mistake and avoid this company at all costs.
Helpful Report
Posted 1 year ago
We got a renewal quote from Aviva which was over £100 more than the previous year. We tried ringing but the automated service is a joke, after several attempts and being directed back to finding my answer online, I finally got through to an operator who was the most abrupt and unhelpful person I have ever dealt with, we had got a quote from a different insurance company which was £140 cheaper than Aviva for the same cover, however, we have been with them a long time and always found them helpful, and wanted to stay with them, previously they have matched other quotes, however, the operator wasn’t interested and said thats the quote and wouldn’t even check to see if there was anything better!. Needless to say we did not renew, the house insurance is with them too but that will also be going to a different company. Aviva your customer service stinks!! BYE BYE!
Helpful Report
Posted 1 year ago
Aviva are not for their customers
Helpful Report
Posted 1 year ago
appauling front line service - no response to emails - had to keep calling only to be stonewalled by front line staff. unhelpful.
Helpful Report
Posted 1 year ago
Awful company. Waiting over a month now. Don't respond to calls, internal messages or emails. Left just waiting for settlement update. Shambles.
Helpful Report
Posted 1 year ago
After being a customer with Aviva for a few years I found myself running up against a little bit of financial difficulties. I gave a Viva half of the payment I owed and informed them that they would be getting the next half 3 days later when I got paid. I gave them the first half of the payment on the day the payment was due to avoid trouble. Aviva took the first half of the paymen,t did not put it towards my account and immediately closed my account and told me that I owed double and immediately sent it to collections who raise the rate up to $3,000. Aviva is the most corrupt, fraudulent, criminal insurance company I have ever experienced. If you're not fantastically Rich you're not a person you're not a human you're not anything to them do not use Aviva do not do business with Aviva do not be a customer of Aviva stay away from Aviva they are actual criminals.
Helpful Report
Posted 1 year ago
I have building’s insurance by Aviva, the whole process has been a total nightmare, new customers beware DONT EVEN CONSIDER INSURING IF YOU ARE LEFT HOMELESS AFTER INSURING WITH AVIVA. AVIVA WILL ENJOY CONTINUING TO ADD TO YOUR WORRIES BY GIVING YOU A COUPLE OF HOURS NOTICE THAT THE HOTEL NO LONGER HAVE ROOM FOR YOU. Telephone Aviva they say they are going to put you on Hold but GUESS WHAT, YES THEY “CuT YOU OFF”. So yes we call back again to be told after requesting to speak to a manager that it is a 24 hour call back so I think one is meant to sleep in the doorway. Now I have to ask WHY do I deserve this kind of treatment after religiously paying my insurance regularly, as I am typing this review I have called them back yet again and yes you guessed correctly after 18 minutes I am still on hold. So anybody thinking of taking out household insurance read reviews first and save yourselves a lot of heartache
Helpful Report
Posted 1 year ago
Claimed my pension December 2022, April 2023 still waiting for it, what do they think I'm living on. Customer services couldnt care less, 7 calls, 3 letters and not a single helpful response.
Helpful Report
Posted 1 year ago
I have been trying for 4 days to get through. Have logged in via email no joy also been on hold on the phone 4 times between 45 mins to an hour listening to that dreadful music. I have just retired and have had a triple heart bypass operation desperately need to cash in my pension . It always seems when they are looking for money they are never off the phone or you get bombarded with emails . AVIVA look after your client base .
Helpful Report
Posted 1 year ago
Aviva is rated 2.1 based on 597 reviews