Aviva Reviews

Name: Aviva
Rating: 2.05

2.1 Rating 597 Reviews

25 %

of reviewers recommend Aviva

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2.1

Based on 597 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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info@aviva.co.uk

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Anonymous

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Anonymous

"Please read and analyze with your heart and realize what posture and misery I am in because of these miserable AVIVA company.\r\nAll I recommend to all people to avoid this company AVIVA for insurance Pensions and many other aberrations! \r\nThat's what AVIVA insurance said, AVOID AS MUCH AS POSSIBLE because they are not serious. \r\nI was injured, hit by an insured from this AVIVA company who destroyed my \u00a33,854.6 scooter, and that two-penny engineer who represents this company offered me a miserable claim and more humiliation than me by offering me the amount of \u00a32,470, of which \r\nI lose \u00a31,384.6, especially as the scooter was bought new 3 months ago from Yamaha. \r\nI waited two hours for someone from the Aviva claim department to answer and they didn't even bother to answer. \r\nAs long as people are stupid and contribute to their salaries, they are making fun of your money!!! \r\nYou have a worthy image to represent you!!! \r\nThe lack of seriousness really represents you!!!!!! \r\nAbout Aviva insurance for two bucks and the quality is zero. \r\nUnfortunately, being a stingy company and refusing to pay the fair price to the people who were victimized by the incompetence you represent. \r\nIf someone, regardless of insurance, is killed in traffic, the insurance must bear all the consequences regarding the recovery of the damage. \r\nIn reality you are stingy and vehemently refusing to pay the right price, Aviva and that wretched rotting engineer you have, I mean that idiot who valued my scooter at \u00a32,470. \r\nProvided that the total amount I paid was \u00a33,854.6 at this price the difference of money for that engineer to buy incense and candles for his children I wish with all my heart! \r\nI am neither the first nor the last you mock and humiliate. \r\nYou destroy both your image and your reputation, as long as the people who were victims! \r\nI am curious to see how this miserable and humiliating treatment Aviva is giving me develops. \r\nI did not become your beggar on my money. \r\nThe Aviva department in reality I have never been humiliated. \r\nIf you think you picked me up off the street or out of the trash, you're wrong. \r\nI have the dignity to walk with my chest in front, I won't let you step on my feet! \r\nSTINGY!!!"

FARAMITA GHEORGHE

Anonymous

Anonymous // 01/01/2019

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“I had an absolutely dreadful experience with Aviva Zero Insurance. They are, without a doubt, the worst insurance company I've ever dealt with. My entire ordeal with them was a nightmare from start to finish. First and foremost, trying to get in touch with Aviva Zero is an exercise in futility. They never pick up their phones, and emails go unanswered. It's as if they have zero interest in communicating with their customers. To make matters worse, I had a brand new car that was damaged by another driver, and according to their engineer, it was deemed a write-off. However, when I sought a second opinion from another engineer, I was told that only the front bumper and intercooler needed to be changed. Aviva Zero Insurance, however, refused to budge from their initial assessment, leaving me with only half of what I should have received for the damage to my vehicle. It's clear that this company is more interested in sticking to their own opinions rather than providing fair and reasonable service to their customers. They seem utterly indifferent to the needs and concerns of their policyholders. I would strongly advise anyone considering Aviva Zero Insurance to think twice. If you ever need to make a claim, be prepared for a frustrating and disheartening experience. This company does not care about its customers, and I wouldn't wish their terrible service on anyone. Look elsewhere for insurance coverage—you'll be better off with a company that values its customers and provides honest and responsive service.”

Helpful Report

Posted 1 year ago

“Absolutely disgraceful. My parents put monies in a trust 16 years ago. I as a trustee am trying to cash the trust and distribute to the beneficeries. The original bond holder .... my mum.....now 88 is extremely distressed. Provided all documentation. I'd s etc . Aviva just prolonging the process. I'm on my 3rd set of paperwork to them now . I will be withdrawing all remaining monies ASAP. Avoid”

Helpful Report

Posted 1 year ago

“You only find out how good your insurance is when you need to claim .Daughter has been involved in non fault Accident where upon her vehicle was finally written off . Aviva took over Then passed the search for a new replacement vehicle to RVG, who despite being given numerous details of dealers who had cars in stock , failed to source the correct model even though they were warned of low stocks . Guess what ? Still no replacement car Aviva want to pay out via another company ! What a surprise eh …. Be warned . (Ongoing)”

Helpful Report

Posted 1 year ago

“I have had a very lengthy and unhappy time trying to cash-in an Aviva insurance policy that I have been paying for nearly 25 years (the policy was originally Friends Provident, but taken over by Aviva). Around 2020 a letter was sent to me by Aviva which was, for some reason, returned to Aviva with an "address unknown" notice. I was totally unaware that this had happened. Without any further notification to me, either by phone or e-mail, Aviva then put me on some list, that had me down as a potential scammer. About 3 years later I submitted a Cash-in form and was told I needed to supply additional documentation, including driving licence, passport, bank statements, utility bills, etc. to show my address. This I did, but I was then told they needed to be certified by a solicitor or someone similar. This I did, where possible (they do not certify printout of bills, statements, etc. as there is no original for comparison). Aviva were giving me various excuses why they could not pay from, asking for evidence of change of address (I did not change my address) or "This was caused by a system issue " or asking for documentation that had already been sent. Many weeks and many phone calls followed before finally submitting a official complaint and eventually getting my money about 2 weeks later. During the whole process, they never once explained to me that a letter had been returned to them. All the call-handlers could understand my problem, (proving my ID and address) but the service I got from the so-called security team was absolutely abysmal, bordering on criminal. I will never ever go near Aviva again.”

Helpful Report

Posted 1 year ago

“Do not use this company for home insurance. Just tried to make a small claim and the reply was that I’m not covered. So what have I been paying my home insurance for all these years. I have only claimed a couple of time a in 21 years and I’m so incredibly annoyed that they won’t honour their insurance coverage. A new insurance company for me beckons. Never use this company.”

Helpful Report

Posted 1 year ago

“Waiting on a payout for a (successful) critical illness claim I submitted in June. It's nearly October. Aviva won't communicate anything in writing. It takes hours on hold to speak to anyone on the phone. They are very efficient at selling their policies and taking your payments. Aviva does everything in its power to avoid paying what they owe.”

Helpful Report

Posted 1 year ago

“Had an unavoidable accident yesterday with a sheep. I filed a claim online and still haven't had any correspondance from Aviva 30 hours later. I have been left carless and unable to chase them up over my claim as there is noone to phone and the 'live chat' only deals with changes to your policy. I check status of the claim online and it just 'relax it's all in hand'. I am hardly going to relax while I have no car to get family to work, school, hospital and various classes. Not a good service at all. I'm now trying to organise a hire car myself which isn't easy as I am 30 miles from the nearest pick up point.”

Helpful Report

Posted 1 year ago

“To the lady who had her car stollen, " Under the circumstances you took all reasonable actions and responsibility to secure your car from theft by parking it nearer to your Property, there is nothing more you could have done to secure the Vehicle from Theft" ???? I'm sure a Court of law will look Favourably on your situation, Dont hold out on the Ombudsman as they will advise you that the Insurence company reserves the right to make their final descission? You need to get a "Road Traffic Solicitor" or Solicitor who specialises in Theft. I hope you are recovering well. This is not uncommon circumstances as I can vouch for, and the police are a waste of time, I suggest you keep up payments on the car? Otherwise youl be taken to court for Fraud and Non Payment of Goods?”

Helpful Report

Posted 1 year ago

“I have just spent 12 weeks in hospital seriously ill . During this time I worried about safety of my 18 month old car as there was a spate of thefts in my area. I asked my son to move the vehicle nearer his home for safety. Acting with my consent and my explicit instructions. He drove it under HIS insurance without incident, parked it, checked it was locked and had no further contact with the vehicle. When he checked next day it had been stolen. He reported it to police who had CCT evidence of the theft who ,after 3 days, declared it gone and issued a crime reference. As I was too ill to deal with it my son then reported exactly happened to Aviva. They said that he was not named on my policy they would not pay anything. The car was on a PCP and Toyota are now demanding I pay the outstanding balance -£19485! Aviva have rejected my appeal. The stress on my already poor health is such that 3 weeks ago I was back in hospital after suffering a stroke. I now have to go tonOmbudsman. AVOID at ALL COSTS.”

Helpful Report

Posted 1 year ago

“I was to be shafted with a 50/50 Liability, despite the young lady failing to stop and give way to me at a Cross Roads as I was on the Main Road with the Right off Way, and she approached on a Minor Road and Failed to stop at the Road Markings instructing her to stop and give way at the Juntion. I did a SAR, access Request and finally for the first time saw a copy of the other parties "Statement of Truth" in their Claim, via a Independant Claim Handler called AUXILLIS. they simply wrote the opposite to my statement? and claimed it was my fault. Aviva however didn't have any initial qualified staff with 3xperience and knowledge to look at the pictures and evidence to work out the direction of the Vehicles from the Damage 3ach Vehicle Sustained, etc. They also didn't read through the ladies Statement and identify the Contradictions like " He came from the Next Juntion"? Only then to contradict and Say " He cut across the Parking spaces"? They were not interested 8n the evidence and simply wanted a Quick Settlement case closed and put my insurence premium up. Despite me being totaly innocent. I prepared all my own evidence and Explained with pictures the type of Damage you would 3xpect from a T Bone and a 45° accident. Aviva were so confused they put my evidence out to a Specialist who confirmed I was Totaly Inocent and what I said and the evidence proved the Lady was Soley Libal for coursing the accident. In the meantime they refused to renew my insurence, when I kicked up they sent a New Renewal about £200 more expensive, even though the accident wasn't my fault. I was innocent, they say if you have an accident your statistically more likely to have another One? So they increase your insurence premium even though its not your fault. Thus you are not put back into the Position you were in before the accident as the innocent Party. I this got insurence with someone else, this Refusal to Renew is Quite Common Practise. Any way since they passed it to their RECLAIMS DEPT? I've heard nothing from Aviva at all, no update at all. My car was however repaired and I'm driving it again. Its clear the initial Claims Screening Staff are not qualified in Accident assessment or investigation and cannot understand the Evidence you send them, years ago Insurence companies had their own in house Legal team, but know they justify the cost and then Outsource the Legal Work to Solicitor Firms. If I hadn't refused their initial descission of 50/50 Liability I would have been Shafted! Easy, Stress Free Process? Let us do all the Work ? I know await the final Out come at some time in the Distant Future of Space and Time.”

Helpful Report

Posted 1 year ago

“Aviva are terrible still waiting for the monies on my late father's policy to be paid from July. They have admitted they made an error when sending the payment so its apparently bounced back,but despite phoning them four times this week still no payment. As if things aren't distressing enough. I'm sick and tired of phoning them and being promised updates that never come. If you read all the other reviews regarding payouts you will see this company are shocking regarding paying monies due. All good at setting up direct debits etc, taking money not a problem for them,just paying out what's due they have an issue with. Avoid at all costs!”

Helpful Report

Posted 1 year ago

“AVIVA Health impossible to get them to answer the telephone! Waited 1 hour 20 mins then gave up. Waited another 20 mins then tried another number. Now waiting 15 mins and still on hold. Chatbot is waste of space too.”

Helpful Report

Posted 1 year ago

“I wanted to cash a small lump sum pension. I had difficulties from the start with poor communication from Aviva and systems that don’t work if you live overseas. This was just the start. It took Aviva weeks to organise the payment, which they made on 31st July. Seven weeks later I have still not received my money. I have chased by E-mail and telephone. Terrible customer service, with promises of call backs or e-mails that never materialise. Aviva have inadequate systems in place. I would not recommend Aviva.”

Helpful Report

Posted 1 year ago

“avoid aviva zero! in the middle of a claim with them and was hit on the motorway by a foreign lorry. the number to call to get recovered told me i had to claim online, online said i had to sort recovery on the phone so had to pay £300+ to get recovered off the motorway myself in the end. Theres no phone numbers for them. everything is on email. No one replies to you for weeks on end. Aviva also use Carpenters for legal - they dont reply to anything either. been 2 months now. All they've managed to do is confirm my car is a write off so far. DisGusting service. Never ever ever do an online only policy. Get one with a number where you can call and chase. After what i've read below also avoid normal Aviva too”

Helpful Report

Posted 1 year ago

“Probably the biggest group of rogues thieves and shysters in the insurance world totally unscrupulous wouldn’t recommend them to anyone”

Helpful Report

Posted 1 year ago

“After getting quotes from different comparison site I followed the link to the Aviva website to pay but every time on clicking to pay I was prompted with the message they needed more information and to call the Aviva Policy Investigation Unit but they either cut you of after an initial message saying they are busy or keep you on hold music for an hour then cut you off due to technical problems. Using the chatbot and then Emailing for support I just received a message stating I had to phone. After 3 days of calling on both mobile a landline I come to the conclusion Aviva are a complete waste of time because if they can't answer a call for new business they probably would be as bad if I ever had to speak to them about a claim.”

Helpful Report

Posted 1 year ago

“Still haven’t even had an acknowledgement of my health claim which I submitted on line ten days ago. I tried to call and was cut off over two hours. They say they are inundated but they shouldn’t take people’s money if they don’t have the staff. I won’t be renewing with them with any of my policies and will be advising everyone I know to do the same.”

Helpful Report

Posted 1 year ago

“East quick service”

Helpful Report

Posted 1 year ago

“Absolutely terrible company. Aviva health do not answer the telephone, tried to make several calls waiting well over an hour, sometimes impossible to get through at all.”

Helpful Report

Posted 1 year ago

“Just purchased car Insurance as a quote through Confused.com was the cheapest upgraded to premium price per month went up by a few pounds but within a budget I can afford to pay monthly paid my first month by card initial deposit of £88.00 asked to send proof of no claims discount which I did via pdf file sent by email from my previous insurer only to get an email next day to send proof of no claims plus further proof of address, driving license both for me and my son V5 etc which I did or my car insurance would be cancelled in 7 days also asked to confirm details I had already filled in online through confused.com to get a quote in the first place this was on the 22nd of this month fast forward to today email received asking for proof of ncd again emailed customer service asking what's going on said they can't accept the proof I sent because it came from an application for renewal letter from my old insurer called my old insurer received a pdf file from them with covering letter stating my renewal was cancelled by myself because it was too high for me monthly but Aviva are still not satisfied they even said I had put my son's dob as my dob errrr I don't think so I know my son's dob so they accepted the screenshots of my and my son's who is second driver on my policy driving licences said I didn't need to confirm anything and then tell me they had changed my premiums from £49.00 odd to £73.09 !!! I told them I'm not happy I didn't agree for them to change my premiums I've asked for a full refund of my deposit they're refusing saying it's non refundable and my insurance has been activated for too long I started the policy on the 20th of this month.ive since then been in an running battle with them all day today demanding my money back they have the audacity to tell me if I cancel my insurance they'll charge me additional charges eerrrrr no your not Aviva you pay me my money back I'm not paying you a single penny of additional charges you f'd up not me I've cancelled the direct debit my end just give me my money back or I'm taking further action against you,To anyone who is thinking using Aviva for your car insurance or any other of their services DON'T BOTHER THEY'RE A BUNCH OF IDIOTS AND THIEVES AVOID THEM LIKE THE PLAGUE THERE'S BETTER COMPANIES OUT THERE WILL NEVER USE THESE GUY'S EVER AGAIN!!!”

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Posted 1 year ago

Aviva is rated 2.1 based on 597 reviews