Aviva Reviews

Name: Aviva
Rating: 2.09

2.1 Rating 644 Reviews

27 %

of reviewers recommend Aviva

Company Reviews

Questions

Metrics

2.1

Based on 644 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Email:

info@aviva.co.uk

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Anonymous

Anonymous // 01/01/2019

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“Great, easy to purchase”

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Posted 1 year ago

“DONT take out any life assurance policies with this company They will slash the final value close to maturity, not pay any final bonuses and claim and pretend that the computer has suddenly producing incorrect values and give you a significantly lower maturity value in writing before its even matured!!! And you thought only postmasters were being shafted. .”

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Posted 1 year ago

“Beet my old insurance by miles”

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Posted 1 year ago

“Website consistently refuses to show one of my two life bonds - computer says "no". One of their own staff told me it is "beyond the human brain to understand why." It is beyond mine to understand how they stay in business.”

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Posted 1 year ago

“Professional company easy to use website no issues with questions or problems getting updates or contacting this company.”

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Posted 1 year ago

“I have been with aviva for years home insurance I also have equity release with them, I have had a leak from my roof into my bedroom, they sent an inspector out To see take photos he sent them to aviva they decided they would not pay out Then they asked me to pay my house and contents insurance and it would go up because of my claim I just can’t believe this, It would advantageous for aviva to pay for the leak as they hold my deeds I certainly will not be insuring with aviva next year, Also every time you phone aviva you cannot get through to a human being Very disappointed customer”

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Posted 1 year ago

“Horrible service Waiting 1hour plus just to speak to anybody”

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Posted 1 year ago

“Had previous home insurance with them and although, luckily I didn't have to make a claim, the communication I had with their team was faultless. A pleasure being a customer of theirs.”

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Posted 1 year ago

“Horrendously bad website for pensions. Stuck in the dark ages. About time they moved their tech into the 21st century. Visiting their website is like going back in a time machine. They expect you to fill in paperwork and post it as if it was still the 90s for any small change you want to make. They don't action stuff sent to email addresses that they themselves have provided. They make it nigh on impossible to transfer your pension to another company. Their CEO has a lot to be getting on with to ensure her company is fit for purpose. If she carries on prioritising nonsense like she is now, she'll find herself without a business to run.”

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Posted 1 year ago

“Very good company”

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Posted 1 year ago

“Its the best car insurance, I stay with them 2 years on very low price, thanks to Aviva people workers!”

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Posted 1 year ago

“Yesterday, 11/01/24, repair works to damage caused as a result of a leak from a hot water supply pipe above the ground floor ceiling were completed. Costs, apart from the Aviva policy excess, were covered in full. The Aviva claim manager was helpful, efficient and most importantly very pleasant at all times. Repair contractor, Alltrades, were equally helpful and efficient, from the surveyor to their tradesmen, who were just that, PROPER tradesmen. Alltrades appointed subcontractors were very good. Thank you Aviva. Adrian Evans”

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Posted 1 year ago

“Work pension good value over a short time.”

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Posted 1 year ago

“Smooth process , no messing and quality company and service.”

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Posted 1 year ago

“I had two policy’s with Aviva for my self and partner both came out my bank account . I cancelled both policy’s to move to another provider. I noticed the payment for one of the policy’s came out my account I called 2 days after the payment was taken to be told they couldn’t refund . I explained I was insured with another provider and they stated I would be charged for the full month .”

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Posted 1 year ago

“I was not provided any courtesy car while a decision on my accidented car was yet to be reached. Also, I was not provided a taxi to take me home after the incident.”

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Posted 1 year ago

“Still waiting for a payment for a no fault claim absolute joke trying to get through to them on the phone”

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Posted 1 year ago

“Superb service excellent 👌👌👌”

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Posted 1 year ago

“Aviva have raised my home insurance by 30 percent. On attempting to talk to someone found it impossible. In fifty years of insuring property I tried to make the first claim this year which was refused. I am wondering whether this is the reason for such a high rise or whether it is blatant profiteering, but as there is no way of asking questions other than the ones which Aviva want me to ask I am unable to do this.”

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Posted 1 year ago

“Your CEO discriminates by sex and race. Not cool. Not cool at all!”

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Posted 1 year ago

Aviva is rated 2.1 based on 644 reviews