AX Paris Reviews

Name: AX Paris
Address: Unit 3, Trafalgar Business Park, Broughton Lane, Manchester
Rating: 1.18

1.2 Rating 299 Reviews

3 %

of reviewers recommend AX Paris

1.2

Based on 299 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About AX Paris:

AX Paris is a fun, fashionable, affordable women’s brand, best known for its New Look, House of Fraser and Debenhams concessions. Axparis.co.uk provides great looks and sizzling celebrity style fashion brands with a wide range of affordable casual and eveningwear to suit every occasion. From body-cons, bodysuits shift and smock dresses to winter woolies and faux fur customers can get a bargain starting from just £15.

Visit Website

Phone:

0161 835 1419

Email:

Sales@axparis.co.uk

Location:

Unit 3, Trafalgar Business Park, Broughton Lane
Manchester
M8 9TZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgraceful customer service from this company. Paid at post office to return a dress and then was charged again by the company (deducted from my refund). Was asked to provide proof of postage which I did. Despite several emails to the company with no response, I still haven't been reimbursed.”

Helpful Report

Posted 2 years ago

“My daughter ordered £250 of dresses from her prom that never arrived. Sent repeated requests for a refund which were ignored. Do not buy anything from them!”

Helpful Report

Posted 2 years ago

“Worse company ever when this comes to P&P and returns. I brought a dress which did not fit. I was charged £3.95 for delivery. Then unfortunately as it don't fit I am charged another £4.95 for returns. Should I find a cheaper method of returning the item, this company still charges an additional £2.50 admin fee. Yet to return the item I have to fill in a form. Where as with other companies I can just print a label and its all done. In total I am charged £8.90 just to try the item on. This is daylight robbery, for what I paid I expected a better service (and not having the hassle of filling in a returns form). Wish I had read the other reviews before I placed an order with this company. This company has a lot of catching up to do as it will not compete with other companies out there and I will not be ordering from here again.”

Helpful Report

Posted 2 years ago

“Disgraceful Customer Service!! Order received late due to being delivered elsewhere so when I eventually received the order & returned some bits they claimed it was outside the 14days returns policy!! Not taking into consideration when I actually took receipt of the goods which my return then WAS within the 14days returns policy,, they stopped communication by not replying to my emails this as been ongoing for weeks and I’ve been requesting my refund yet received notification that they have closed the dispute with no refund or credit and a couple of the items were faulty (poor quality zips etc) disgrace as I actually kept £160 worth of dresses and returned the others which totalled £400 which they HAVE received and I’m sure continuing to sell yet not given me my money back!! Nothing you can do as no other means of contact and they don’t reply to emails!! STAY CLEAR to much hassle if you need to return items and CUSTOMER SERVICE is APPALLING!! Shop at SHEIN instead never had a problem returning stuff back to them (60 days return) and it’s cheaper!!! AX PARIS you are a disgrace of a company keeping peoples money in times like these!!! Don’t even deserve 1 star but had to give it to be able to submit review”

Helpful Report

Posted 2 years ago

“0 star. Bought lots of dresses for a wedding. Returned them but RM messed up, send them proof of postage and they confirmed they’d give me a refund as I did send within 14 days. I now have a gift card for £600, I’ve been trying to get in touch for weeks and no response. SCAM. Avoid.”

Helpful Report

Posted 2 years ago

“Bought lots of dresses to try on. All came up too big. They charge you for delivery and then to return items. There is no online portal you are supposed to print off a form to complete and they take £4.95 off your return if you use their prepaid Royal Mail label or you can return at your own cost and they charge a £2.50 processing fee. Are we stuck in the dark ages? I will not be ordering again.”

Helpful Report

Posted 2 years ago

“They take delivery then vat as well off when returning a £47 dress refunded me only £38 I’ll never buy from them again don’t tell you about refunding tha vat as well”

Helpful Report

Posted 2 years ago

“Would give 0 stars if it was an option. They charged me £9 to return and item. Their sizing is TERRIBLE. Never shopping with them again!”

Helpful Report

Posted 2 years ago

“No free delivery or free returns. Such a scam Whilst I liked the jumpsuit I ordered it was too big and I wanted to exchange it for a smaller size. They do not exchange and do not do free returns! What online clothes shop doesn't do free returns in this day. £4 for delivery and £5 just to send back a £20 jumpsuit and then I would need to repurchase a new one and pay another £4 delivery. Utterly ridiculous when I could of bought their stuff on new look with free delivery and free returns. Will never be using their site again. Total waste of money”

Helpful Report

Posted 2 years ago

“Absolute joke of a returns process. Not only do they deduct you original delivery (£3.95) from the return price they further deduct money (£4.95) for the return. So you actually lose out on £8.90 just for returning an item. Shocking system. Will never buy from here again.”

Helpful Report

Posted 2 years ago

“AX paris don't want to hear about what went wrong to improve service. They are just interested in the money. LUCY, the person I've been emailing is absolutely useless. I'm convinced she is a robot or incapable of thinking outside the guidelines as I get the same nonsensical response each time I respond. I've asked for a breakdown on the return charge. The website clearly states £4.95 for return if you use their label (cheaper if you dont) but they took over £11 from me for three return and cannot explain to my why. Absolutely appalling service. They want you to get tired of chasing them for refund so they keep the money. A proper scam which needs to be investigated.”

Helpful Report

Posted 2 years ago

“Ladies please stop using these companies they are all the same all work from china they are a rip off all of them .. Order from reputable companies 💕”

Helpful Report

Posted 2 years ago

“parcel wasnt delivered, had to fill in a form so AX could claim back their money.. i've been chasing my refund ever since but emails/FB messages/Instagram arent replied to, and on the off chance you do get a reply, the customer services team send back generic spiel without actually looking into the case! i've been chasing 2 weeks now as was originally told to wait 2 days for refund! what a joke!!!!!!”

Helpful Report

Posted 2 years ago

“I want to return an item. I paid for delivery and now will have to pay to return it! Shocking wish I had read these reviews before. I wouldn’t have ordered and on this alone will never order again.”

Helpful Report

Posted 2 years ago

“Bought 2 dresses (for occasions I was attending) but didn't like one of them as it didn't look like the photo (neither of them did but one was for a wedding a couple of days later and I had nothing else so had to go with it as it was "ok". Quality not great for the price would have expected more - I've had just as nice if not better quality things from Shein!! Probably all made in the same factories anyway as all made in China. Anyway I returned 26th May and just got my refund today 10th June so 9 working days (after 2 Bank hols) for refund which is so so, but they took 4.95 off for returns cost! Wouldn't mind if delivery was free in the first place but I paid 5.95 for delivery to begin with!! Wouldn't have had to return it if it looked anything like the photos online. You'd think paying these kinds of prices (£40-50 per dress) they'd give free delivery and/or free returns! Especially in this day and age!”

Helpful Report

Posted 2 years ago

“I Recently returned an item as it was too big, I returned the item at my local post office and paid for the return postage myself as it was cheaper to do it that way than to use the prepaid postage label provided by AX Paris. I have just received my refund and its over £10 less than the amount I paid despite the fact that no deductions should have been made as I'd already covered the cost of return myself. Looking at other people's reviews it seems that this company are making financial gain through their returned process. I am currently waiting for them to respond to my request to rectify my refund. Would never use them again.”

Helpful Report

Posted 2 years ago

“Do not order if you think you may need to return an item. I returned £250 of items 33 days ago. Still no refund and no response to my emails. Disgraceful service for a company operating in 2022!”

Helpful Report

Posted 2 years ago

“Ordered 2 dresses which were both nice but sent one back which cost 60EUR, I paid 9EUR for return at post office (as they don't have free returns) and was refunded 52EUR instead of 60EUR. When I queried this, they advised that as it was a part of a free deliver promotion (the order was 128EUR in fairness!) that they then deduct the delivery fee from the return for Europe (I'm in ROI) so I think that is really unfair on international customers when I had already paid to return the item so it cost me 17EUR to send it back in the end so I won't be in a hurry to order from them again when the likes of Boohoo can offer you free returns and very small delivery fee!”

Helpful Report

Posted 2 years ago

“would never order from them again .ordered a dress size 12 well I could of get two of me in the top half so returned it 5th may and they received it the 7th may and still no refund and after sending lots of emails finally got a email back saying they haven't received it!! well yes u have have the order was tracked so i can see where and when u received it.so there say wait till after 30th May and see wht happens !!😤😤AX pairs is just a joke !!! just want my money refund!!”

Helpful Report

Posted 2 years ago

“Terrible experience. Brought two dresses, parcel arrived with one dress I ordered and two other dresses I did not. Emailed them explaining they had sent two incorrect dresses, they told me to send it back, so they could send the missing dress. I sent it back, emailed them back to so say, I was then asked for proof in order to send the correct dress. I sent the proof as asked, got told they were sending the replacement. 3 weeks later? No dress! Re-contacted then explained du hadn’t received dress, they said they need proof of postage which I explained I had already given, either way I gave it again. Got told I have to wait for the returns to be processed, even though they received it in there warehouse a month before hand. I emailed again and said that was enough and I want my dress sent out as it had 2 months since I ordered the dress. Get an email back to say after all of this they refunded my money. And here I am now waiting for money Over a week later. Disgusting service, won’t be buying from them again.”

Helpful Report

Posted 2 years ago

AX Paris is rated 1.2 based on 299 reviews