AX Paris Reviews

Name: AX Paris
Address: Unit 3, Trafalgar Business Park, Broughton Lane, Manchester
Rating: 1.18

1.2 Rating 312 Reviews

3 %

of reviewers recommend AX Paris

1.2

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About AX Paris:

AX Paris is a fun, fashionable, affordable women’s brand, best known for its New Look, House of Fraser and Debenhams concessions. Axparis.co.uk provides great looks and sizzling celebrity style fashion brands with a wide range of affordable casual and eveningwear to suit every occasion. From body-cons, bodysuits shift and smock dresses to winter woolies and faux fur customers can get a bargain starting from just £15.

Visit Website

Phone:

0161 835 1419

Email:

Sales@axparis.co.uk

Location:

Unit 3, Trafalgar Business Park, Broughton Lane
Manchester
M8 9TZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not order from this company. What a rip off it cost £12 to return one item that was genuinely too big for my daughter. It hadn't been worn and was returned in perfect condition it is absolutely disgusting will never order from them again.”

Helpful Report

Posted 2 years ago

“Wish I'd have read the reviews before i made a purchased, like everyone is saying to send your item back at such a highly cost is an absolute joke, i ordered a dress and its nothing like the video i seen on tik tok, was to short in length and im only 5ft 2, the sleeves are way to long and the material is so cheap looking, as its not any fault of my own so why is it costing £14 to return.my first and last time I will order anything from this robbing company should be ashamed!!!!!”

Helpful Report

Posted 2 years ago

“This is the worst experience ever dont buy from them I returned to jumpsuits over 14 days they have still not processed my refund instead they have asked me to describe what I returned what items , postal label which I sent , now they want a receipt which I didn’t get as I downloaded the label I have had to send about 8 emails and still not had my refund they are con artists”

Helpful Report

Posted 2 years ago

“Decided to return not ordered wasn’t happy with it… cost me £5.55 plus their p&p and admin fee so cost me over £12 !!!! Will never order again from these people joke”

Helpful Report

Posted 2 years ago

“I ordered a coat the material was cheap and not nice so i returned it. I was charged £4.50 for delivery to me then they deducted £9.50 from my refund to send it back so nearly double the postage for the return that doesnt make sense. So a total of £14 in postage costs i will never order from this company again.”

Helpful Report

Posted 2 years ago

“Really bad customer service and returns policy. Do not use their returns label as they will charge you actually more than the cost of postage.”

Helpful Report

Posted 2 years ago

“Been stung like others with the delivery / returns policy. Will not use again.”

Helpful Report

Posted 2 years ago

“Item wasn't right for me which happens when ordering online so not complaining about that. However return cost is ridiculous - more than the delivery charge. 3.95 delivery and 4.95 return! I've had some lovely items from them so never had to return previously. This was a shock compared to every other online company I use! I won't buy again due to this”

Helpful Report

Posted 2 years ago

“Sent my dress back in september. Still waiting for reply. You said you would sort it out. I have got £48 coming from klarna today. If i knew this I would of kept the dress and sell it myself. Very bad service!!!!!! Dont you know times are very hard bow. Wont be buying from this website again!!!”

Helpful Report

Posted 2 years ago

“Why is it made so hard to return an item and why do I need to pay return cost and you sent the wrong item.will not be ordering form you again . Can't even get on your return page”

Helpful Report

Posted 2 years ago

“Thought I read returns were free would never order again from AX Paris”

Helpful Report

Posted 2 years ago

“£4 delivery costs, £4.65 return costs then they took £10 off my refund amount without any explanation. The pleasure of trying a dress on cost me £19.65 🤷‍♀️ Could have bought another dress with that. Customer service non existent so good luck to anyone who dares use AX Paris.”

Helpful Report

Posted 2 years ago

“I don't recommend ordering from AX paris, I certainly won't be any more. Regards returns, their website says "original delivery fees cover the cost of the return service" so I ordered with this in mind. Not only were all the items I brought completely creased beyond words, they also charged me more in addition to my delivery charge to return the items. Their customer service is shocking, they don't acknowledge that this quotation is misleading to customers. Will avoid ever ordering again and dont recommend them!”

Helpful Report

Posted 2 years ago

“I couldn’t send my item back because I took off the ribbon tag!! Which I felt I needed to in order to try on! Dress is horrible and cheap looking and well overpriced ! Disgusting service shall try selling on eBay! Deleted app will never buy from them again!!”

Helpful Report

Posted 2 years ago

“Disgraceful returns policy for such a large company. Deceitful and underhanded when it comes to returns. They charge for delivery then they also charge for returns AND to top it all off they then charge an EXTRA £2.50 for processing fee!!! So all in all to order and return an item costs you about £11 ! Shocked and horrified that a company in 2022 can get away with this sort of manipulation of extracting money from its customers. Before ordering from AX Paris, seriously consider whether the purchase is worth your money or not as a large chunk of this if you decide to return is lost.....into their pockets ! They state on their website that a full refund will be issued within the 14 days window for returns.....they FAIL to mention in the same paragraph about a returns fee AND a processing fee, this is only mentioned further down on their pages website ....which to be honest is a bit of a confusing way of stating something that could easily be said in 2 lines, ie.......if you return your item you lose your delivery fee ( £3.95), you incare a returns postage of £4.95 and you also incare a £2.50 processing fee for handling your return .....straight forward to the point but no they manipulate you into thinking you will just lose your delivery fee and will receive a full refund on your item.....a dishonest company that I will never use again. Things are expensive enough without an abhorant company stealing YOUR money !”

Helpful Report

Posted 2 years ago

“0 stars. Awful customer service. Unable to contact them via email or phone, both saying invalid. Returned an item 4 weeks ago, no update or refund. No way to contact. AVOID AVOID AVOID!!!!!!!”

AX Paris 1 star review on 5th October 2022

Helpful Report

Posted 2 years ago

“Didnt get my money back”

Helpful Report

Posted 2 years ago

“If I could have given 0 stars I would have. It took a month for my item to be delivered and when it did I had to pay custom charges despite it saying on the website that ROI customers do not need to. I submitted 4 tickets to customer service and did not receive any replies to the first 2. I am still waiting for the issue to be rectified. I have returned the item as it was unsuitable and am still waiting for a refund. I won't hold my breath. I am reporting them to Trading Standards. No one should have to have this much of a fight to get their money returned to them.”

Helpful Report

Posted 2 years ago

“£3.95 to deliver to you...plus the returns cost...Do not use this company!! Returns cost is disgusting. I paid my own return via the post office and they still deduted £4.50 return cost and £2.50 processing charge as i didnt use the pre paid label! A total of £10.95 for a dress i didnt keep!!”

Helpful Report

Posted 2 years ago

“The worst customer service ever, you can only speak to them via email and they do not even respond to this. I have tried messaging on all platforms and no replies since April 2022. They take your money, give you damaged items and they are very unethical in their services, I will never ever order from them and have warned others of this. I am STILL waiting for a refund.”

Helpful Report

Posted 2 years ago

AX Paris is rated 1.2 based on 312 reviews