AX Paris Reviews

Name: AX Paris
Address: Unit 3, Trafalgar Business Park, Broughton Lane, Manchester
Rating: 1.18

1.2 Rating 299 Reviews

3 %

of reviewers recommend AX Paris

1.2

Based on 299 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About AX Paris:

AX Paris is a fun, fashionable, affordable women’s brand, best known for its New Look, House of Fraser and Debenhams concessions. Axparis.co.uk provides great looks and sizzling celebrity style fashion brands with a wide range of affordable casual and eveningwear to suit every occasion. From body-cons, bodysuits shift and smock dresses to winter woolies and faux fur customers can get a bargain starting from just £15.

Visit Website

Phone:

0161 835 1419

Email:

Sales@axparis.co.uk

Location:

Unit 3, Trafalgar Business Park, Broughton Lane
Manchester
M8 9TZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“£4 delivery costs, £4.65 return costs then they took £10 off my refund amount without any explanation. The pleasure of trying a dress on cost me £19.65 🤷‍♀️ Could have bought another dress with that. Customer service non existent so good luck to anyone who dares use AX Paris.”

Helpful Report

Posted 2 years ago

“I don't recommend ordering from AX paris, I certainly won't be any more. Regards returns, their website says "original delivery fees cover the cost of the return service" so I ordered with this in mind. Not only were all the items I brought completely creased beyond words, they also charged me more in addition to my delivery charge to return the items. Their customer service is shocking, they don't acknowledge that this quotation is misleading to customers. Will avoid ever ordering again and dont recommend them!”

Helpful Report

Posted 2 years ago

“I couldn’t send my item back because I took off the ribbon tag!! Which I felt I needed to in order to try on! Dress is horrible and cheap looking and well overpriced ! Disgusting service shall try selling on eBay! Deleted app will never buy from them again!!”

Helpful Report

Posted 2 years ago

“Disgraceful returns policy for such a large company. Deceitful and underhanded when it comes to returns. They charge for delivery then they also charge for returns AND to top it all off they then charge an EXTRA £2.50 for processing fee!!! So all in all to order and return an item costs you about £11 ! Shocked and horrified that a company in 2022 can get away with this sort of manipulation of extracting money from its customers. Before ordering from AX Paris, seriously consider whether the purchase is worth your money or not as a large chunk of this if you decide to return is lost.....into their pockets ! They state on their website that a full refund will be issued within the 14 days window for returns.....they FAIL to mention in the same paragraph about a returns fee AND a processing fee, this is only mentioned further down on their pages website ....which to be honest is a bit of a confusing way of stating something that could easily be said in 2 lines, ie.......if you return your item you lose your delivery fee ( £3.95), you incare a returns postage of £4.95 and you also incare a £2.50 processing fee for handling your return .....straight forward to the point but no they manipulate you into thinking you will just lose your delivery fee and will receive a full refund on your item.....a dishonest company that I will never use again. Things are expensive enough without an abhorant company stealing YOUR money !”

Helpful Report

Posted 2 years ago

“0 stars. Awful customer service. Unable to contact them via email or phone, both saying invalid. Returned an item 4 weeks ago, no update or refund. No way to contact. AVOID AVOID AVOID!!!!!!!”

Helpful Report

Posted 2 years ago

“Didnt get my money back”

Helpful Report

Posted 2 years ago

“If I could have given 0 stars I would have. It took a month for my item to be delivered and when it did I had to pay custom charges despite it saying on the website that ROI customers do not need to. I submitted 4 tickets to customer service and did not receive any replies to the first 2. I am still waiting for the issue to be rectified. I have returned the item as it was unsuitable and am still waiting for a refund. I won't hold my breath. I am reporting them to Trading Standards. No one should have to have this much of a fight to get their money returned to them.”

Helpful Report

Posted 2 years ago

“£3.95 to deliver to you...plus the returns cost...Do not use this company!! Returns cost is disgusting. I paid my own return via the post office and they still deduted £4.50 return cost and £2.50 processing charge as i didnt use the pre paid label! A total of £10.95 for a dress i didnt keep!!”

Helpful Report

Posted 2 years ago

“The worst customer service ever, you can only speak to them via email and they do not even respond to this. I have tried messaging on all platforms and no replies since April 2022. They take your money, give you damaged items and they are very unethical in their services, I will never ever order from them and have warned others of this. I am STILL waiting for a refund.”

Helpful Report

Posted 2 years ago

“Non-existent customer service. I returned my items on 5th August and they were delivered on 8th August. I was asked to wait 15 working days for my refund. I did. But despite 3 chase emails I have heard nothing. I have even resorted to messaging them on Messenger and Instagram and again heard nothing. At this extremely financial difficult time for their customers where is AX Paris’ accountability for processing refunds and responding to customer queries. Absolutely shocking customer service and I WILL NOT be using them again!!”

Helpful Report

Posted 2 years ago

“Shocking customer service! I returned the items on 1st August which they received on 5th August (tracked royal mail). They said to wait 15 working days for the refund - had no refund at all. Trying in vain to contact them but they NEVER respond to the emails!! No telephone number or any other means of contacting the company. I would strongly advise people NOT to buy from this company unless you are 100% such you will keep their products.”

Helpful Report

Posted 2 years ago

“To order and return 1 dress has cost me £8.90 with AX Paris. £3.95 delivery which I was aware of, however there is an additional £4.95 return fee - despite the guise that they are sending you a free return label. They take this charge off your credit. RIPPED OFF!!! The dress was also horrific, like something out of a fancy dress box!”

Helpful Report

Posted 2 years ago

“AX Paris is a fraudulent business and I am certain that they will get closed down. The customer service team are APPALLING and I believe this is all intentional so that they can STEAL people’s money. New buyers should really read the reviews and shop else where. There are plenty of fast fashion suppliers elsewhere. If you choose to ignore everyone’s reviews/warning, then you are essentially supporting criminals. Good luck with that in life Everyone seems to have the same returns problem: they are either issuing gift cards incorrectly or not processing returns at all. Someone explain how this is not daylight robbery? Absolutely terrible. They don’t even deserve 1 star.”

Helpful Report

Posted 2 years ago

“Do not buy from AX Paris. Customer service is awful, dresses are poor quality. I’m still waiting for a refund weeks on that they’ve said simply failed but haven’t tried again.”

Helpful Report

Posted 2 years ago

“Beware of the returns policy. It cost £4 delivery and £4.95 to return the item. For a £40 dress, the postage has totalled 25% of the cost of the dress which is just ridiculous. Beware when ordering”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“Absolute joke. Getting a refund seems impossible!! Will not be buying from AX Paris ever again. Unnecessary hassle!!”

Helpful Report

Posted 2 years ago

“Worst company to deal with. The director is a perv and he made me feel uncomfortable. None of the staff smile and look so unhappy working there.”

Helpful Report

Posted 2 years ago

“I regularly order from ASOS, misguided etc so I’m aware of the quality of less expensive fashion but this is such poor quality, the colours, materials, shaping of the items. I opened the bag and wow I’ve never seen such poor quality all in one bag. The colours were awful, the material was cheap and the fit was shocking. Thanks but no thanks”

Helpful Report

Posted 2 years ago

“I had never heard if AX Paris before was recommended it by a friend when I said I needed an outfit for a function I was attending. I placed an order on Saturday - 24 hour tracked as it was needed for the following Friday. We are now on Thursday and my parcel is awol, Customer service have been no help whatsoever, other than partially refund my postage costs. I now need to try fit in a last minute shopping trip after work tonight!”

Helpful Report

Posted 2 years ago

AX Paris is rated 1.2 based on 299 reviews