AX Paris Reviews

Name: AX Paris
Address: Unit 3, Trafalgar Business Park, Broughton Lane, Manchester
Rating: 1.18

1.2 Rating 312 Reviews

3 %

of reviewers recommend AX Paris

1.2

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About AX Paris:

AX Paris is a fun, fashionable, affordable women’s brand, best known for its New Look, House of Fraser and Debenhams concessions. Axparis.co.uk provides great looks and sizzling celebrity style fashion brands with a wide range of affordable casual and eveningwear to suit every occasion. From body-cons, bodysuits shift and smock dresses to winter woolies and faux fur customers can get a bargain starting from just £15.

Visit Website

Phone:

0161 835 1419

Email:

Sales@axparis.co.uk

Location:

Unit 3, Trafalgar Business Park, Broughton Lane
Manchester
M8 9TZ

Write Your review

Tell us how AX Paris made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give ‘0 stars’, I would! Awful customer services. I recognised a fault with my order, within 10 minutes of placing the order, I had emailed them - they replied and said ‘we can’t make changes, stated on our website’ - I appreciate that and instead ask them to cancel, thinking I would then just re-order without the error. They again refused. They said they would wait for it to not be delivered (it hasn’t even been dispatched) and eventually returned, then issue a refund. I’ve explained how drivers don’t wait for a door answer anymore and designate what they think is a ‘safe space’, so they don’t have to re-deliver. No response. Awful customer service. Based on this experience alone, I will never order from them again - even if the quality had been amazing!”

Helpful Report

Posted 3 years ago

“Read the POOR reviews before ordering from AXParis! Thankfully I only ordered one top which when arrived looked different to the picture! Was too big so returned it. I didn’t realise I had to pay to return the top, thinking it would be 2nd class but got charged £5.16. I won’t be ordering from this firm again.”

Helpful Report

Posted 3 years ago

“I have ordered a few dresses from this company but when returning it takes 3 weeks plus to get a refund. Not very good communication Why returns take 3 weeks I don't know but most companies refund within 7 days”

Helpful Report

Posted 3 years ago

“Ordered a number of dresses for my daughters christening. The dress I went for in the end was lovely and fit me really well! However the other dresses were really hit and miss with sizing, a lot were a lot larger then the rest of the dress on the bust area. I ordered a size 8 in all dresses and there was just no consistency with the size! When I returned the other items it took 3 weeks for the return to be processed. I should’ve received £122 in returns but only received £107 meaning £16 was deducted from my return. I understand they have a £3.99 delivery cost to cover which is rubbish but fine. But £16??!! Contacted customer service to query this but as of yet no response. Wouldn’t ordered from them again in a hurry.”

Helpful Report

Posted 3 years ago

“Ordered dress lovely and nice but just not me!! But they charge you £3.95 to use their returns label and then had the audacity to charge me the £5.95 for the original delivery as is returned the item! Which this does not state on their website!!! Glad I paid through clearpay that way no gift voucher refunds!!!”

Helpful Report

Posted 3 years ago

“Do not use this company, service is shocking, returned 3 size 10 tops as they were huge and definitely not size 10. Waited 15 days for refund notification email saying id have a refund of £54 within the next 7 days, so in total iI'll have waited nearly 3 weeks on my caah. My refund should have been for £ 88 minus £3.95 as postage deducted (shocking) is already paid delivery to get them. I've absolutely no idea why iv only received notification of £54 refund. All tops were returned with labels on, never worn and wrapped in original packaging. The customer service is also awful.”

Helpful Report

Posted 3 years ago

“Charged a £3.99 restocking fee… not made clear at time of purchase. A rip off when ordering more than one for size. I won’t order from here again for that reason.”

Helpful Report

Posted 3 years ago

“I returned 3 dresses and only received a refund for 2, despite contact to advise them of their error I have not received a response.....not impressed and will not be using them again!”

Helpful Report

Posted 3 years ago

“Charge £3.99 return fee which they don't mention. Dress totally different from pictures. Cheap nasty material and fit nothing like stated. Baggy at neckline too. Gutted. Just wish websites would be true to pictures-not send clothing which is absolutely nothing like it!”

Helpful Report

Posted 3 years ago

“Shocking customer service. Received a faulty dress (ripped after 2 hours wear) they will not accept responsibility and are only offering me a 20% voucher!! Now stuck with a broken dress and £40 out of pocket. AVOID AT ALL COSTS!!!!”

Helpful Report

Posted 3 years ago

“Beautiful dress .. Fits like a glove ..I will definitely be buying from these again ..and it came within 2 days ..very happy 😊”

Helpful Report

Posted 3 years ago

“Ordered a beautiful dress, unfortunately it was not like the dress I ordered. Cheap material wouldn't buy from them again.”

Helpful Report

Posted 3 years ago

“I was so worried after reading reviews on here. But my dress arrived the day I was expecting it. The quality is lovely and the fit is true to size. Overall I’m really happy.”

Helpful Report

Posted 3 years ago

“Disgusting service. Faulty garments after faulty garment. Refunds never issued always vouchers. DO NOT USE THIS SITE”

Helpful Report

Posted 3 years ago

“Shocking still not received my refund i have decided to get it dealt with threw my lawyer.& customer service never reply to emails there is not even a phn number its ridiculous & consumer services are looking into this.”

Helpful Report

Posted 3 years ago

“Sent a refund and got an email stating I have been refunded £56.36 but the gift card only has £22.50 on it. No reply from customer service. The latest in along line of complaints I have with this company”

Helpful Report

Posted 3 years ago

“Terrible customer service sent my parcel back before Christmas didn’t hear a thing. E-mailed them a few times to be messed about still waiting for a reply from an email sent from the 17th Jan.”

AX Paris 1 star review on 4th February 2022

Helpful Report

Posted 3 years ago

“A shitty company, that has charged me 3.99 for a returning label, that wasn't mentioned on their site. Will never ever purchase from their site again!”

Helpful Report

Posted 3 years ago

“Sent my parcel back over a week ago. Royal mail gave lost it. Value of package is £85. Customer service is horrendous. No telephone number. Going to have to raise a dispute through my pay pal. Wil never buy from the again.”

Helpful Report

Posted 3 years ago

“I ordered a jumpsuit from here and the quality is SHOCKING! It looks okayish on and fits me but it's literally like crepe paper and feels like it cost about £1 to make. I've seen other peoples experiences with returns and I've read their returns policy which I don't agree with. Being charged to return and have to print the label off yourself?! Get lost! I'll keep the jumpsuit this once and won't be ordering again! I'll probably get one wear out of this before it falls apart! I've seen their generic responses to customers on trustpilot aswell, can tell they just don't care so it's put me off bothering to even try and get a refund. Disgusting really”

Helpful Report

Posted 3 years ago

AX Paris is rated 1.2 based on 312 reviews