B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,569 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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Robert14042025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a kitchen today from the great western retail park store in Glasgow. Eilidh was absolutely AMAZING and a pleasure to deal with.”

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Posted 4 years ago

“Just picked my paint up after Roz on click n collect rang. Very good customer service from Roz”

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Posted 4 years ago

“staff on flooring department helpful and john off show rooms helped us load the car on his way out as it was heavy thank-you”

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Posted 4 years ago

“I was in Falkirk branch this morning for click and collect. Staff were so helpful as I missed something out my order my fault. But staff were so helpful, professional, friendly and efficient. Under circumstances of covid I was a bit stressed and causing a bit of panic with my order. The staff helped through the whole process so quickly. Thank B&Q excellent service”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Under the circumstances of covid-19 B&Q have taken every step to ensure keeping customers & staff safe, secure whilst shopping. It is self service & card payments only which is understandable. I have been to many B&Qs & other retailers & so far hats off to B&Q. They actually have people in positioned to direct to areas & return to sections if example paint department is full. A special mention to Acton Branch in Park royal A40 the queue system is brilliant & the average time waiting is 10 to 15 minutes. Not so many customers are allowed in the buliding compare to other B&Q & retailers I have shopped in recently. Well done guys.”

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Posted 4 years ago

“WENT THE XTRA MILE... Just retuned from St Andrews Quay branch in Hull and met with excellent service from a staff member by the name of Harry...no last name needed as was informed “that there’s only one Harry at this branch” ...let’s just say there ought to be more Harrys’ as B&Q needs them in these times ...5 star performance from one and only Harry”

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Posted 4 years ago

“Ordered a kitchen due for delivery 21 March 2020 just as lockdown started. It came on time. The kitchen is brilliant value for money. The advice on kitchen planning was excellent. Most imoressed”

Helpful Report

Posted 4 years ago

“I have just come back from B&Q at festival park, 16th May. I wasn't sure what to expect with the current situation, the store was so organised a young man out side telling each of us in turn what to do when we were inside, the trolleys were cleaned, there was arrows showing you where to go, plenty of very happy staff to help, even getting the paint mixed was sorted. Well done B&q for the way you have put everything in place and the staff in Festival Park, great job you should be very proud of yourselves”

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Posted 4 years ago

“Have to say.. Absolutely superb customer service today from the store in North Shields.. In particular from Sarah who had went out of her way to help us with a product. Top quality service”

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Posted 4 years ago

“Brilliant staff working hard putting their lives and their families at risk during this pandemic to provide all the idiots going out to buy paint and compost !!!”

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Posted 4 years ago

“A big thankyou to the lady in leominster store today that went above and beyond to what she should be doing to help us. Very nice friendly staff today. Much appreciated.”

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Posted 4 years ago

“The staff are working so hard to basically provide non essential items to people who are expecting a five star service when in reality any idiot knows the system in place simply was not designed for an event like this and inevitably can't cope. There is no genuine surprise there! It's the hard working, exhausted and over worked staff of the ground copping it from all directions putting their very lives at risk so you can buy a few non essential plants only to come here to mean about about it all! Stop shopping for things you don't actually need and then maybe they could provide the essentials to those who really need them. Good god get over yourselves and give them a chance to get back on track.”

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Posted 4 years ago

“Visited bolton store during lockdown as it had reopened.well managed and organised .they cleaned the trolley for you and queues aisle policed by staff .excellent .also staff very kind and pleasant .wide range of products .thank you”

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Posted 4 years ago

“After just reading a nurse's comment on hull live I feel I must totally disagree, she visited the store at ferry lane hull & left without purchasing her paint brush as people where coughing & said to many people together down one isle, I visited the store on the Tuesday & the corona virus precautions in place were absolutely fine, not many people allowed in plenty of staff & security making sure people kept social distancing also she stated was a free for all once inside, don't think so on my visit staff at the end of isle making sure distancing rules where obeyed, very organised I thought & customers very considerate to each other's space!! Stop complaining if your that concerned & nit picking stay at home for the sake of a paint brush!!!! Well done b&q for all your safety measures & control on corona virus on visiting your store happy to see you open again, keep up the excellent work!!! Thankyou”

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Posted 4 years ago

“Canterbury Store Very impressed with the trouble they had taken to limit virus spread. Left my wallet there and within minutes they had found my mobile phone number by good detection and rung it. When I went back to the store to collect it the trouble they had taken was apparent. All staff involved were caring and so pleasant. Utmost praise !”

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Posted 4 years ago

“Whilst waiting for an on-line order during lockdown the Stockport Store announced it would be reopening. I was able to call in at the store and pick up the items. The store colleagues Barbara and Charlie went that extra mile during a very very busy time to help me to sort out the credit note for the money I had previously paid, this action made me feel like a valued customer. Hats off to them both.”

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Posted 4 years ago

“When I say I regularly use BnQ Chesterfield, I am seriously understating. Never had any quibbles but since the Lockdown and reopening I can’t believe how much I’ve missed the place and the staff are professional and I feel so safe, they are also polite, I informed and working brilliantly as a team, a big mention to the team outside keeping the queue amused and informed and those on the tills doing a very difficult mundane job in a manner that makes you feel you’re not just a number”

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Posted 4 years ago

“Well done Jerrel, for your positive and fun interaction with all the customer's waiting inline to shop at the B&Q Greenwich branch, you made the time pass quicker while managing the queue effectively. Fantastic keep smiling and making people happy.”

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Posted 4 years ago

“So everyone is moaning about B&Q and getting the click and collects on time! Has anyone thought of the fact that they may only have limited staff in the store and the fact that all these click and collects that are coming in by the thousands have to actually be hand picked by these staff?? If there wasn’t so many people going online to order unnecessary items such as plants and compost then maybe the people who really need there items that are ESSENTIAL wouldn’t have to wait so long! Maybe just give it a thought that while your all sitting at home these guys are having to work extremely hard to try and fulfill orders so you can sit in your gardens in the sun and plant your flowers! Rant over”

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Posted 4 years ago

B&Q is rated 2.2 based on 2,569 reviews