B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,569 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spoke to Martin today from Newtownabbey store, Martin gave a great customer service and located the items I wanted. My thanks to Martin again for his excellent customer service.”

Helpful Report

Posted 6 years ago

“Stafford store today ALL VERY HELPFUL must mention James on the shop floor and Dan on tradepoint counter went over and above thanks everyone.”

Helpful Report

Posted 6 years ago

“I ordered a new kitchen for me to self build. I am a joiner with over 40 years experience. About 10 years ago I fitted a B& Q kitchen with no problems so ordered again in store for home delivery. I had to wait a few weeks for delivery but everything went as planned. Delivery on time on date promised, all parts complete, and the standard of goods is excellent in fact I am amazed at how well it fits together. On completion it looks beautiful and has been greatly admired. It is modern and contemporary and stylish. The cost was average but I've got a quality kitchen that I am sure will last. Fantastic!!”

Helpful Report

Posted 6 years ago

“went into b&q bishop auckland for some worktops,Reece the sales assistant was a great help he is a credit to the store”

Helpful Report

Posted 6 years ago

“went to B&Q for kitchen, Emily, Linda and Joanna were the most helpful informative friendly staff you could hope to meet. Nothing was a problem to them, we had our own ideas however a good input from them helped us to create a stunning gorgeous kitchen plan. Thankyou so much for your help and support, we had visited other companies none could compete with your service, support, quality and price Keith & Sheila.”

Helpful Report

Posted 6 years ago

“A rainy day wanted to be in and out at the Crawley Branch. Asked Cameron for help me find the Christmas items in the sale. He took me straight to them even though he was busy re-arranging his department,”

Helpful Report

Posted 6 years ago

“Caroline in the call centre (0333 004 9999) was extremely helpful locating Sandtex Olive Green Masonry paint at B&Q Aintree branch, who also worked wonders finding me 4 5L tins. I am extremely impressed with the competence of the aforementioned staff!”

Helpful Report

Posted 6 years ago

“I visited the Keighley store and was served by Lorna in the outdoor dept. I bought a Xmas tree and there was only one left in a stand which was bolted in. Lorna took it out of the stand for me and netted it. I work in the Customer Service industry and I found her extremely helpful, polite and friendly . Lorna gets 10 stars from me.”

Helpful Report

Posted 6 years ago

“Went into the Huntingdon store and was helped by a very pleasant man......Ken. He showed me where to go with knowledge and advice.”

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Posted 6 years ago

“Order ready for collection very quickly.”

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Posted 6 years ago

“LEANNE. BARROW-IN-FURNESS BRANCH Store code BAR286 This lady is a true star. Went in Barrow branch to buy some tiles. None available in store and I needed them in 2 days time. She set about ringing closest branches and eventually found what we needed in Preston. Many thanks Derrick”

Helpful Report

Posted 6 years ago

“We had plenty of notice about the delivery of our kitchen cupboards. The two lads - Kyle Clarke and Martin Bell - arrived on time and were excellent; polite and helpful. They checked everything against the delivery note and advised us about proper storage of the units. Well done!”

Helpful Report

Posted 6 years ago

“Have visited B&Q branch in Burgess Hill, West Sussex on a number of occasions over the past few weeks. Firstly for 'Back Boarding' in my kitchen instead of tiling. Then for sliding wardrobe doors and tracking. Each time I was helped by 'Clare' in the store, who was very friendly and went over & above helping me.. Very knowledgable on all the products.. I went over to customer service to ask to leave a positive message for the manager regarding the great service I had received, to be told that 'Clare' was the manager!! She still deserve to be recognised for this. Well done 😃”

Helpful Report

Posted 6 years ago

“I went into BQ gillingham branch to buy some bonding and paint. I was advised by Colin who helped me buy the wright material s . Colin was so helpful and nothing was to much trouble what a very polite and very professional worker you have plus the 2 guys in the warehouse building trade section took so much trouble to make sure I had my materials all stacked and ready for me at the trade counter. And Lauren I think that was here name what anouther loverly person all smiles and helping me so much as I'm hard of hearing . All in all a fantastic experience BQ you have so many professional hard working staff you should be proud . Thank you Colin Lauren and the 2 guys in the building warehouse. A very satisfied customer mr Michael gooch .”

Helpful Report

Posted 6 years ago

“I went in BQ store in the gillingham branch. To buy a bag of bonding and paint . I want to say how helpfull professional and considerate Colin was he also signed me up for a BQ tradesmen discount card . He was brilliant and also 2 of the staff in the builders warehouse were excellent and all 3 could not help me enough . And also Lauren who worked on the builders trade counter was so helpful I think that was her name . I was so looked after my BQ experience in shopping there was first class and i will always be shopping there . BQ you have some brilliant staff and team fantastic regards mr Michael gooch a very satisfied customer”

Helpful Report

Posted 6 years ago

“I just want to sing the praises of Dave kitchen designer at B&Q Lincoln store! I had a kitchen fitter all lined up for June 2018 to replace a disabled mans kitchen whom I look after. This said mate let me down and Dave came to the rescue.I have never designed a kitchen before but I took my amateur sketches in to Dave and he had it on the computer within 40 mins. Delivery came as promised and even when I messed up in one of my measurements Dave sorted out that mess out too! Dave your a hero!”

Helpful Report

Posted 6 years ago

“I sent my partner for some silver glitter that you add to paint and the Valsper brand that I had used first was out of stock and they had told him it was discontinued. I spoke to a member of staff on the phone and I was upset and he said they was going to do their upmost best to sort the glitter they search the wearhouse high and low eventually they found some silver glitter once they used the lift I was so so happy the glitter is a really good coverage on the walls and looks fabulous.My partner and I would like to give Shell,Sue and Ed a special thank you for going out of their way to make one very happy customer”

Helpful Report

Posted 6 years ago

“Just like to say how pleased we were with a kitchen we ordered on 8/10/18, we previously went to the Reading Gate store to look at the showroom after choosing the one we liked, we received good customer service from a girl named Nikki Cornick, she was very knowledgable about kitchens and designed it for us, after giving her the kitchen size she emailed photos of the kitchen to us on the19/9/18 and it was exactly what we were hoping to have. We were well pleased with it went back to the store and paid for it and as promised she said would be delivered on 26/10/18, absolutely everything was delivered, 60 items no bits missing, Nikki phoned us the following day to make sure everything was delivered and were we happy, delivery guys were very polite and helpful placing it where I asked, kitchen has now been fitted by my nephew Buzzwood Carpentry & joinery, would recommend a visit to the showroom as the kitchen staff seem to know their stuff. One happy couple.”

Helpful Report

Posted 6 years ago

“I received very good customer service from a staff member called Tiernin at Friern Barnet B and Q in the retail park. Very helpful, polite and cheerful young man. Credit where it is due. Thank you.”

Helpful Report

Posted 6 years ago

“I bought a large picture frame and the glass broke accidentally as I was trying to fastens the frame back with the clips, went back to Boston branch where I bought it and I was ready to argue as I had thrown away my receipt I thought that would be a problem but as I just bought it only a few days ago I thought they could some how trace my purchase, also I had already stuck my pictures on the board so I took the whole thing to the store. I came across this very helpful young man who went out of his way to help, not only was willing to replace the frame but in the store put the glass of the new frame and put it safely all back together again for me and wrapped it up so I could travel safely with it. Thank you Luke you are a star! Thank you B&Q Boston and hope Luke gets a good Christmas Lunch!”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,569 reviews