B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,569 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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Robert14042025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We received goods today delivered by Barry and Fraser from the Sutton in Ashfield store to our home in Derbyshire Dales. They assisted in unloading the goods and were very polite. Well done B&Q service excellence personified. Mrs K T Owen”

Helpful Report

Posted 4 years ago

“Been using B& Q for years now to supply kitchens to my rental properties using my Trade Point card. I always use the Blackburn branch as the ladies in the kitchen and Bathroom department are so knowledgeable and helpful. Plus the quality of the products are second to none. Would certainly recommend...”

Helpful Report

Posted 4 years ago

“Ordered the Rockwell Barbecue online. Bargain in the sale. Delivered on time by top team. Extremely well packed. Barbecue was ok to make up following the clear instructions. The barbecue is a good quality, sturdy and nice looking. Would recommend.”

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Posted 4 years ago

“We visited the Halifax store, met a wonderful helpful sales assistant called Steve. He was really helpful and went above and beyond his remit. Picked up and took 16 paving stones to our car, put them in the car and it was a pleasure to have met him. Fantastic service Steve, many thanks for your help and your customer support was brilliant.”

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Posted 4 years ago

“Was in B & Q consett yesterday , couldnt find what i was looking for asked for help , a young gentleman name badge Jay was a great help .He was polite and courteous , and kept a good conversation well done customer skills was amazing Thankyou Jay you made my journey alot easier”

Helpful Report

Posted 4 years ago

“Mansfield store. On Monday 10th August 7.15 am Returning items. A lovely lady called Tina was very supportive and caring as she could see I was a little upset.. .had to vist store several times that day and she checked on me each time. What a absolute gem . Hope her manager let's her know”

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Posted 4 years ago

“I have just bought my first home to renovate. I went into b&q bolton store for a kitchen appointment And met with amanda finney. She was absolutely incredible. Designed me the perfect kitchen! I had so many questions about everything and she explained and helped me out every step of the way. I couldn’t of received better customer service, nothing was to much for her. She made the experience enjoyable and the price could not be beaten. 10/10 on price 10/10 on design 10/10 on customer service Amanda deserves credit for the work she is doing and is an asset to the team! THANKYOU!”

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Posted 4 years ago

“I would like to say how wonderful and professional your staff at B&Q St.Helens were today 9/8/20 when faced with a very loud,disrespectful and aggressive customer who took it upon herself to go behind the desk she was extremely rude and obnoxious to staff.Both your customer service assistants,manager and security guard did a brilliant job in being both courteous and calm.I think they all deserve a pat on the back.”

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Posted 4 years ago

“B&Q Crewe branch. Simon from the garden section was so helpful. He actually made my day with how much help he gave. From getting planters off the top shelves to helping at the till. He assisted me with lots of gardening items and helped put them in my van. Nothing was too much trouble and I will definitely come back. Thank you Simon 😊”

Helpful Report

Posted 4 years ago

“B&Q leominster, visited twice in the last 10 days, friendly helpfull staff, and well controlled Covid procedures, well done”

Helpful Report

Posted 4 years ago

“I wish to compliment the staff at B&Q Leyton, London. I, and them, tried to sort out a problem with a bath/shower screen called Arkell produced by Cooke & Lewis via all the channels available - email/phone numbers - to be passed around from one department of B&Q and their delivery service, to come full circle. There is NO number for Cooke & Lewis. No part to replace the part that no longer worked on the bath shower screen...in short: don't buy the screen. A whole saga ensued to get this sorted, to get my money back!! However, customer services in the store are excellent. I wish to particularly nominate Saadet, who spent ages trying to sort this problem out for me. Thank you Saadet :)”

Helpful Report

Posted 4 years ago

“Yesterday Thursday 30th July 2020. I visited B & Q at Imperial Park, Hengrove, in Bristol.uk. I was helped by a very lovely young man, his name was “JAMES” (in gardening). Nothing was too much trouble. I needed help buying a parasol and base. He showed me how the parasol worked, made sure I could handle it. He then took the base and parasol to the car. I offered him a gratuity but he refused said “ it’s all part of the service”. I think MANAGEMENT at B & Q you should bottle James persona or at least use him in training re customer relations.”

Helpful Report

Posted 4 years ago

“Fantastic service from Michelle at B&Q parkhead. She gave me shade cards to show my wife at home. When I returned a day later, She mixed the paint We had chosen. Great patience( even though there was a queue)! So kind and helpful, A credit to the store.”

Helpful Report

Posted 4 years ago

“I was served by a lovely lady called Michelle at B&Q Parkhead, Glasgow. I,m painting my caravan, and on Tuesday She helped me pick out shade cards to show my wife at home. On Wednesday we returned to the store, and Michelle mixed the paint we had chosen. She was very patient (despite having a queue waiting), kind and helpful. Lovely customer service.”

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Posted 4 years ago

“B&Q Stanmore branch were excellent with design planning for a kitchen. The time expertise and advice provided was logical practical and economical. Amazing teamwork from Cletta, Keith and Aisha. Many thanks for the invaluable assistance.”

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Posted 4 years ago

“I'd like to commend one of your staff at your Port Glasgow branch. Unfortunately, I didn't ask his name. I had a problem with a broken cistern coupling and went to the branch today for a replacement. They were out of stock, but your staff member helped me "cobble together" suitable bolts, nuts and washers to do the job. The cistern is now operational. Thank you!”

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Posted 4 years ago

“The excellent customer service we have received at the Goole branch of B&Q has been fantastic. They have gone above and beyond to help us after buying our new kitchen there. Any problems have been rectified immediately by the wonderful friendly staff. This sort of service is seldom seen these days, so well done Goole you should be very proud of your staff and service.”

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Posted 4 years ago

“I would like to say that Ola the young guy at the retail park Friern Barnet was fantastic very helpful and took the time to help me get what I needed . Thank you Ola”

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Posted 4 years ago

“I just want to give a bid shout out to the delivery driver who just delivered my pallets of bricks, at 11.04 in Lancing this morning, he was fantastic, sorry forgot to get his name,”

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Posted 4 years ago

“I shop in B&Q Poole, and have got to say the guys that work in there in all departments are so chatty, happy and helpful, always! Today I particularly want to thank Sharon and Andy who work there, they really went out of their way to help me. Great support when I needed it! Big thank you! Xxxxx”

Helpful Report

Posted 4 years ago

B&Q is rated 2.2 based on 2,569 reviews