B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,568 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,568 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This morning I visited your garden centre at B &Q. Shirley. I asked Martin a member of staff who was loading compost a question. He was so polite and helpful and went out of his way to help. I felt I must write and congratulate him. It was a pleasure visiting the garden centre today.”

Helpful Report

Posted 1 year ago

“Yesterday, 10th May, I telephoned your branch on the industrial estate in Friern Barnet to find out whether some multi purpose compost was available. The phone was answered by a delightful chap who was so helpful and patient. He just couldn't have been nicer and it was such a pleasure to speak to someone who was especially pleasant. I believe his name is Anthony and I think that he is credit to your company and it would be lovely if everyone could be as interested in their job as him.”

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Posted 1 year ago

“Good service at my local Poole store, timber cut to specification very helpfully.”

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Posted 2 years ago

“Martin, a trained carpenter at the Layton store, London was helpful and extremely knowledgeable. He went out of his way to help me and made sure I had the right piece of wood for the job. A true professional. Thank you!”

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Posted 2 years ago

“Bought a Stevia ready fit kitchen recently from the Goole store and had to change some items - Matt was extremely helpful and nothing was too much trouble. Very impressed.”

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Posted 2 years ago

“Fantastic experience at B&Q Shrewsbury Featherbed Lane. Just ordered two Bathrooms and a Kitchen, Sherry and Kaz were so friendly and helpful and made the whole experience very enjoyable, Very helpful friendly Extremely knowledgeable and help to design a very difficult shaped kitchen . So good to see the design come together in 3D . Was offered hot chocolate and biscuits which was a nice touch. What a fantastic team you have at Shrewsbury I would highly recommend anyone to get a kitchen or bathroom from B&Q . And to go to Sherry or Kaz as they will really look after you”

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Posted 2 years ago

“Wonderful experience at B& Q Rhyl. Sam assisted me with 2 kitchen designs, spending over 2 hours helping me to co ordinate cabinets, tiles, worktops and flooring. I was able to visualise the new kitchen with a 3D to scale image using the software on their system. The staff were so helpful and friendly and even bought coffee and biscuits for me. The quoted price was excellent particularly with the 25% discount the company advertised until the end of January. I would thoroughly recommend the selection of products with good quality up to date designs. The Rhyl store was a joy to visit and the staff an absolute credit-really friendly, helpful, skilled, knowledgeable and very hardworking. Thank you so much especially to Sam for all his kind assistance. It is clear that the team are all very good at their jobs and a breath of fresh air in these troubled times!”

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Posted 2 years ago

“The best customer service from Julie at Taunton. An item wasn't available as part of a two part item She resourced the item and had it sent to us keeping us updated every week. Outstanding employee, B and Q please look after these valuable staff. Thank you.”

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Posted 2 years ago

“I was trying to find the best way and materials required to hang a curtain rail onto plasterboard. Jamie from Trade Point in the East Kilbride store went out of his way to help me. He genuinely seemed interested in helping me he gave me advice and took me round the store too get the items I required a real joy to come across someone like him.”

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Posted 2 years ago

“I received my kitchen delivery this morning from two B&Q staff. I have to say they were the most punctual, couteous, professional, hardworking individuals I have met in a very long time, absolutely fantastic. The only downside was that my kitchen worktops were so long they could not fit up the stairs so will have to rebook ... and get the size reduced. Alex and Scott, you are both a credit to B&Q. Thanks for making my day”

Helpful Report

Posted 2 years ago

“We use B&Q a lot for various items. We always find the staff more than willing to help when needed. We generally find the staff in our local B&Q friendly and approachable. The prices are reasonable, we like the fact that we are sent regular money off vouchers to use. On the few occasions we have had to return items there has never been an issue and the money has been refunded within days. We would recommend B&Q to anyone who is thinking of doing any DIY in their home. As we feel they will receive a friendly and helpful service at a reasonably priced cost”

Helpful Report

Posted 2 years ago

“Don't go here very often walking distance, will need more rose gold paint ,and purple damselfly wallpaper”

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Posted 2 years ago

“Visited B and Q at Friern Bridge, New Southgate, North London today to have a wall-paint mixed up. The gentleman serving me in the 'Paint Mix' section was Stephen, and he was extremely helpful, knowledgeable and didn't rush me in any way. 10 out of 10 for service. Well done.”

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Posted 2 years ago

“I had a problem with my cabinet tv , miss a piece and I didn't know what to do. I asked at John show rooms and he gave me a wonderful idea to replace or fix the piece.. Amazing guy..”

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Posted 2 years ago

“We were buying paint at B&Q Chester today. A young man named Beatty served us and frankly he was really excellent. Beatty was funny and very informative at the same .We learned a lot about paint mixing ! Well done Beatty you will go far in life and B&Q are very lucky to have you. Thankyou.”

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Posted 2 years ago

“Can’t praise the staff at St. Helens kitchen showrooms highly enough. Jamie, Leah, Mitch and Sam, they have gone above and beyond, always polite, professional and courteous. They are a credit to B and Q, once again thank you so much for all your assistance.”

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Posted 2 years ago

“James from kitchen and bathroom section at Lincoln B&Q was amazingly helpful! Nothing was too much trouble. He helped us choose the right built in toilet, the worktop for above and the matching white trims for the edges. He goes above and beyond and knows his stuff, which is extremely hard to come across from staff members in shops nowadays! Thanks again James for making our trip stress free!”

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Posted 2 years ago

“Customer service in B & Q Leigh was excellent. A staff member called Colin was so helpful and knowledgeable. Nothing was too much trouble including helping to load my car with heavy items.”

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Posted 2 years ago

“I visited the Oldham store on 14 th August and Jamie ( a store manager ) was extremely helpful and managed my order so well .”

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Posted 2 years ago

“Went in B & Q, Bolton, today for some decking paint. Couldn't see what I wanted on the shelf so I asked a member of staff, Barry, who turned out to be a gem! He was friendly but professional and really knew his stuff. The paint I wanted was discontinued but he managed to mix me a very similar colour to the one I wanted. In my opinion Barry is a real asset to B & Q!!”

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Posted 2 years ago

B&Q is rated 2.2 based on 2,568 reviews