B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,570 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,570 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

Write Your review

Tell us how B&Q made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff,point you in the right direction,and not pushy ,able to offer more than one choice to help suit your needs!!!!”

Helpful Report

Posted 7 years ago

“We purchase a shower unit from there Swansea store and when we went to put it in parts were missing. I returned it to my local store who changed it for a brand new one. No quibbling and were very apologetic for any trouble caused.”

Helpful Report

Posted 7 years ago

“The staff werw most helpful.”

Helpful Report

Posted 7 years ago

“had excellent help and service from Ged, in durham Gilesgate B&Q. He could not have been more helpful and went out of his way to help. excellent service.”

Helpful Report

Posted 7 years ago

“made finding and buying items we needed.”

Helpful Report

Posted 7 years ago

“Lorraine at the Velspa counter at Clifton Moor B&Q is an absolute brand ambassador. She's 10 out of 10 with her paint knowledge and really friendly with every customer. We really appreciated her advice when painting our house.”

Helpful Report

Posted 7 years ago

“I recently bought some Decking boards from the B&Q online store in Sutton. It was very easy to find the Decking boards I wanted and a very prompt delivery day given at time of purchase in 2 days time. Delivery was free and arrived at 9am on the chosen date. The Driver was very helpful and carried all the boards to our front lawn the access to is quite steep. Overall superb job and I recommend them to everyone!”

Helpful Report

Posted 7 years ago

“Helpful staff”

Helpful Report

Posted 7 years ago

“The staff has great knowledges for what I was asked for. She helped me through all the research and placed the order. Very please with it.”

Helpful Report

Posted 7 years ago

“Customer Services lady Pam at Dundee branch is very helpful and friendly and is always welcoming when an item has to be returned to the store”

Helpful Report

Posted 7 years ago

“Good on price and stock also friendly and helpful staff.”

Helpful Report

Posted 7 years ago

“very helpful staff, and they were bending over backwards to help me with my purchase”

Helpful Report

Posted 7 years ago

“I needed to decorate my daughter's bedroom and only had a short time to do it. B & Q came up trumps and provided everything I needed, including beautiful paint and blinds. The staff were helpful and gave someone who has never decorated before excellent advice.”

Helpful Report

Posted 7 years ago

“Excellent service from the staff and very welcoming they helped me all the way with the selection of my bathroom suit and tiles and all was delivered on time 3 days later”

Helpful Report

Posted 7 years ago

“Helpful and efficient staff. Good value and service.”

Helpful Report

Posted 7 years ago

“Great quality products at reasonable price.”

Helpful Report

Posted 7 years ago

“Visited B&Q LN2 recently and found the staff very helpful and knowledgeable. Very impressed!”

Helpful Report

Posted 7 years ago

“Absolutely excellent service from BandQ in Newtownabbey. I was looking for a throw which was discontinued and there was only one left in newry. Jackie (a member of the household department) very kindly phoned and asked a member of staff to bring the throw from newry to newtownabbey where we were able to collect it from the store. Thank you Jackie and colleagues.”

Helpful Report

Posted 7 years ago

“Splendid door to door service”

Helpful Report

Posted 7 years ago

“Ordered a"Rainbutt" for the garden,. Very quick delivery. Also polite courier service.”

Helpful Report

Posted 7 years ago

B&Q is rated 2.2 based on 2,570 reviews