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B&Q Reviews

2.2 Rating 2,543 Reviews
29 %
of reviewers recommend B&Q
2.2
Based on 2,543 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 28%
Accurate And Undamaged Orders
Greater than 63%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read B&Q Reviews

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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B&Q 5 star review on 5th December 2024
Joan Kennedy
B&Q 5 star review on 5th December 2024
Joan Kennedy
B&Q 5 star review on 5th December 2024
Joan Kennedy
B&Q 1 star review on 24th October 2024
ANON
B&Q 1 star review on 24th October 2024
ANON
B&Q 1 star review on 7th October 2024
Keith Atkinson
B&Q 1 star review on 11th September 2024
Swarn
112
Anonymous
Anonymous  // 01/01/2019
I purchased some laminate flooring few weeks ago for BnQ Dover and one staff (Steve) was so helpful, I had no idea what I was doing, 1st time laying flooring, he helped me to choose best quality to value woods first and then took me through the tools I need to lay them, showed me helpful videos which BnQ already produced, I have finished only one room so far but getting a lot of praise :) Thanks to Steve again, he was a proper mentor to me !
B&Q 5 star review on 9th September 2021
Helpful Report
Posted 3 years ago
I dont know why Milton Keynes B&Q employed and pay the girls they work at Kitchen and Bathroom advisory section. They just chit chatting and not at all responding to any of customers question at site. I approached one girl and she said I am gonna make a call and please go to another girlshe sit next to her. The second girl didnt like I interrupted her chit chat with her next collogue. They just wanted to sit infront of their computer and do nothing and get payed. Total disgrace for the Milton keygens B&Q. All other staff were very nice and helpful. I request B&Q management that If you ignore this, all your good will be damaged by those girls pretending they are advising customers in Kitchen and Bathroom section.
Helpful Report
Posted 3 years ago
Yesterday 28/08 in the morning around 09:30I went to B&Q in Enfield to buy some materials, I was so lucky that I came a cross Mr Andrew. He was so helpful I never expirance this type of help . He advised me what is best for my needs and also give some tips . I wish all customer advisers are like Mr Andrew
Helpful Report
Posted 3 years ago
Great customer service from Mick today at B&Q Washington. Lovely manner, knowledgeable, helpful, and so efficient. Thanks Mick for helping us work out how many packs of flooring we needed too. And reminding us that the order qualified for the free delivery service .
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Posted 3 years ago
Absolutely 5 star service from Washington branch. Lovely helpfull girl at main door and first class efficient service to complete our pickup.
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Posted 3 years ago
Rip off. The 20% off on interior is only for selected items. Small section of paint and a small selection of curtains. Nothing else.
Helpful Report
Posted 3 years ago
I had no help from B&Q in Rhyl and had to travel to the Llandudno store. What a huge difference. Bob and fash were really helpful and friendly and went out of their way to help me with my laminated flooring and ensured Chester had the goods and Fash ordered them and helped me work out how much I needed. So its full marks to two extremely great staff members. Bob and fash and the helpful lady on the till . I came away not believing the difference in the treatment I received compared to Rhyl. Thankyou.
B&Q 5 star review on 27th August 2021
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Posted 3 years ago
Refund or credit note.... utter rubbish. Refused a credit note on goods that are b and q own brand! Customer service staff who think it’s funny to be rude and arrogant! After waiting 15 minutes to be seen by lady at Torquay customer services she said she would only give me 20 minutes max to deal with a refund. Utter disgrace and your company will now lose the £15k I spend annually on project materials! Good riddance b and q.
Helpful Report
Posted 3 years ago
The B&Q member of staff at culverhouse in Cardiff Keith- deserves a special mention for his helpfulness . He explained/demonstrated the patio set which we wanted to buy , how to build etc and then helped us out of the store and load into our car . An absolute credit to B&Q.
Helpful Report
Posted 3 years ago
I was a Stevenage store and Fran a costumers service manager help me out in find a product , She was absolutely dedicated to help out , I find her very helpful thank you Fran
Helpful Report
Posted 3 years ago
Ordered a garden table oine to click and collect.Website said they were in stock,so I paid and went on a bus trip which took me a hour, only to be told they were out of stock and that I should have waited for a confirmation email to let me know. My money is now locked in a pending account in my bank. What a stupid system that tells you something is in stock,when it isn't and your money is lying in a pending account. Will never shop click and collect with B and Q again.
Helpful Report
Posted 3 years ago
Just like to say how Paula at your Corton Wood store Barnsley was very helpful and polite with us. She was and is a credit to your staff. Thanks again for your help in choosing our floor tiles Paula.
Helpful Report
Posted 3 years ago
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Posted 3 years ago
B&Q Meir Park, Stoke On Trent. Service we received from Gentleman Called Jack was exceptional. He went above and beyond, calling me back this morning as promised with an update. One happy customer. Thankyou.
Helpful Report
Posted 3 years ago
Fantastic customer service from the B&Q staff at the Newbury branch. Welcomed at the door and every member of staff acknowledge us and were friendly, professional and knowledgable. Got the same level of service when we had to exchange something and had brilliant customer care from a lovely guy named Ryan. All of the staff were an example of five star service customer and are clearly well motivated and enjoying their jobs. Brilliant.
Helpful Report
Posted 3 years ago
Prices are 190% higher than competitors! Went to buy 4" flappy vent covers and they were charging £7.50 each. The same thing is £2.59 at Toolstation. Silicon is twice the price. I am getting a 10% discount as a trade customer but even with this it is simply not worth going back. Come on B&Q - sort your pricing out or you will loose what limited trade custom you have left.
Helpful Report
Posted 3 years ago
I attended b & q at Newcraighall Edinburgh and wanted to exchange a product but as a voucher had been used to purchase the product I was only getting a refund minus the voucher so when I queried this manager Megan had to help Morgan who had been extremely helpful … Megan was not listening to my concerns and became quite nippy and argumentative with me and was not explaining the bill refund procedure clearly. I tried to point out I was losing my £3 voucher but she was very flippant and unhelpful telling Morgan just refund her !! Very poor customer service from Megan !! I would like to highlight that Morgan the young girl at the till was very polite and helpful at all times . What happened to the customer is always right ! Especially as recently we have spent several hundreds at b & q hermiston …. I will avoid the newcraighall store in future
Helpful Report
Posted 3 years ago
Went to buy a steamer and iron that was advertised on line as in stock. Arrived at local store to told not only did they not have one but there was none to be obtained from any of their branches nationwide. Got home to find that they were still in stock on line. What a bunch of time wasting amateurs!
Helpful Report
Posted 3 years ago
Awful!! Shed ordered with installation. Given date of 8 weeks. Shed delivered but no installation and have spent longer trying to contact them that it would take to build the shed. Customer service is non existent and potential date means shed will have been sat in my garden over 2 months.... Don't know what happened to a previously good company but they're a complete shambles
Helpful Report
Posted 3 years ago
Kitchen delivery was not delivered on date they said and with no phone call why it wasn't delivered. This started a merry go round in customer services and no one helped even though my problem was escalated 3 times I had to contact delivery company myself for delivery This outfit reminds me of a cheap backstreet suppliers. Very poor treatment of a good customer. There customer service is rubbish
Helpful Report
Posted 3 years ago
B&Q is rated 2.2 based on 2,543 reviews