B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,569 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“visited your Lakeside store yesterday, garden section , to get some bags of compost…my wife and I are both in our 80's . we were asked by one of the assistants , a very pleasant young man named Darren , asked if we needed help. we said yes and he then helped us choose the right compost, loaded 4 heavy bags onto our flat trolley and came over to the car park and loaded them into our car , asked if we needed any more help as well. How refreshing was that, could not have been more helpful when in todays world old people tend to get ignored.That man needs a pat on the back. and I hope somebody passes on our gratitude to him.”

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Posted 5 years ago

“Haresh in B and Q Purley Way was extremely helpful in guiding me to which drill to purchase for basic DIY and the other parts I needed. I wouldn't have had a clue without his help and polite and knowledgeable approach.”

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Posted 5 years ago

“We bought our kitchen from B&Q Blackpool and I can not fault the service! They were fantastic, had a small amount missing with was replaced within 48 hours!”

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Posted 5 years ago

“I recently purchased a garden furniture set from the B&Q store in Newcastle Silverlink. Tish from the garden furniture department who served me was amazing! She went the extra mile, and showed top class customer service. It’s quite rare you get that level of customer service these days, so I like to leave reviews for those people who do deliver.”

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Posted 5 years ago

“My grandmother had a delivery today from the delivery boys in Inverness she said they were fantastic with her stayed for a cup of tea even though they were very busy my grandmother has dementia and rarely has up days and them takein 10 mins out of there day to losten to a wee story put a smile on her face fantastic service boys very impressed!”

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Posted 5 years ago

“Amazing customer service from Chantel in B&Q Morfa store. She was so lovely and helpful, and extremely polite dealing with our issue.”

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Posted 6 years ago

“Chantel in B&Q Morfa store is such a lovely helpful worker, she was extremely polite and helpful towards us.”

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Posted 6 years ago

“Do not usually shop in B and Q Stevenage branch but in the last month have been twice and have received excellent service . Visited Easter Saturday and purchased garden table and chairs , George was very helpful showed me how to fold down chairs and table, unfortunately a young lady who I didn't get her name ,was very helpful and wheeled my trolley to checkout and then put all my purchases in to the car and was incredible polite. Well done B and Q for excellent service and hope the staff are recompensed.”

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Posted 6 years ago

“I don't usually leave reviews for services received in retail outlets because I feel that is part and parcel of customer care, but I just had to express my appreciation of BEN at the Belvedere branch of B&Q. He greeted me with a smile, which is very agreeable, and was extremely attentive to my wishes and the project I had in mind. He was courteous, helpful, patient and customer orientated. I would say he went above and beyond my expectations. He needs to be training others to share and learn from his excellent customer communication skills. Huge thank you Ben and whenever I am in B&Q Belvedere again, I will look out for you.”

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Posted 6 years ago

“I have to say a massive thank you to a very lovely & helpful staff member in Fareham store called Georgia.I was given a list and clueless, she helped me get everything .Id finished a night shift so was tired she was patient & never made me feel rushed.Thank you Georgia & Mark on checkout was so friendly also.Thank you both”

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Posted 6 years ago

“the customer service was amaze like wow so impreessed it was totes amaze i literally felt over the moon after i got my inflatible hot tub which i honestly use all the time i came to by a sunbed but unfortunately they dont stock them 😭😭😭😭😭😭 however still overjoyed with my purchase and i love you B & Q”

Helpful Report

Posted 6 years ago

“Wrote on trust pilot because it would not give me enough space to talk about the excellent service from Sylvia at the door of paisley store. Very welcoming with a huge smile.She done everything to help me,took her time ,explained about products ,walked me to my item,other stores just say three aisles across to the left,asked me if she could help with anything else, what a really pleasant shopping experience .A credit to your store I will be popping in just to buy some small thing now and again just to say hello to her.lovely lady so rare nowadays to find someone so helpful..”

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Posted 6 years ago

“I would like to recommend Phillipa (hardware section) at Watford B&Q for employee of the year!!!!! She is so helpful and knowledgable about the products and she knows where everything is in the store. She is amazing and a credit to the company.”

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Posted 6 years ago

“Your Falkirk store has just blown the competition out of the water. Was in the store on Sunday with my parents who are in the market for a new kitchen and unlike the competition the sales assistant was very helpful. As we don’t have any sizes yet because they don’t get the keys till mid May. Jenny gave us many ideas on how we can incorporate products into the kitchen her knowledge on the products she is selling is first class and has restored my faith in your company thanks”

Helpful Report

Posted 6 years ago

“Today we had excellent help and guidance of Taylor from bury branch gardening, he helped with choosing are items to even helping us load the car, could,nt of asked for a better assistant thank-you Taylor bury branch.”

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Posted 6 years ago

“I would like to say a big thank you to Dawn at B&Q Decor, Stockton who went over and above her day to day role in locating and delivering to the Bishop Auckland branch wallpaper I had seen in the Stockton branch. This act of kindness meant Dawn had to detour from her normal route home. I am extremely grateful for this.”

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Posted 6 years ago

“We would like to say how much we appreciated the help and assistant we received from 3 of your guys in Tunbridge Wells... Dan (the geordie) funny and very happy to help us with cutting to size a sheet of wood... Andy - 3 times he helped, advised and guided us to where we need to find things (typical floor guy doing humpteen jobs)... And Barry again helped and also took us exactly where we needed to find what we wanted...”

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Posted 6 years ago

“Helen and your colleague in paint dept in Rhyl we would like to thankyou so much for your patience , professionalism and determination to achieve the exact paint mix that we were asking for . We were so impressed that you went out of your way to find a solution to all the issues you were faced with . Not often you come across such fabulous customer service !!! Thankyou so much to you both ladies ,kind regards Maria and Nigel SmythJones”

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Posted 6 years ago

“Excellent service from Inverness delivery guys no issues whatsoever went above and beyond 😊”

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Posted 6 years ago

“Was buying lots of paint for a house yesterday at Guildford store. Andrea mixed all the colours for us, was helpful, knowledgable and friendly. Thank you, Andrea!”

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Posted 6 years ago

B&Q is rated 2.2 based on 2,569 reviews