B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,569 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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Robert14042025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time.....Goods delivered were all fine..... the delivery driver Steve (Chester?.) was very obliging and pleasant, he carried my compost bags round to the patio, as I’m a pensioner and unable to lift.....a great help!”

Helpful Report

Posted 4 years ago

“I have made 2 trips to the st Helen's store this week and each time a young man named Nathan has helped, he has a very friendly manner and nothing is too much trouble, wish more people had his customer sevice skills, thanks Nathan, hope he sees this, Jennifer Burrows.”

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Posted 4 years ago

“No problem returning items not needed and customer service from Andrew exemplary thank you jean”

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Posted 4 years ago

“Went into b&q in redditch today and I just wanted to say that the staff were all super friendly and helped me with everything that I needed. Me and my husband came out happy and said to one another what a great staff they have.”

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Posted 4 years ago

“Lovely service from Morgan Galashiels, such a helpful young man”

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Posted 4 years ago

“Denver at The Braintree branch went over and beyond his role to help me this weekend. I had several problems trying to place a big order for the charity i work for. He checked stock and talked me throught the process. He was a real superstar. He was kind helpful and has fantastic customer service qualities. He should be recognised for what he does for customer. Thank you Denver.”

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Posted 4 years ago

“I have just purchased a kitchen mixer tap from your Nursling Southampton store a young man called Nathan gave superb customer service & advice he is an absolute credit to your store. Thank you Nathan.”

Helpful Report

Posted 4 years ago

“Had great advice and help from Lee Williamson ipswich store last summer -have been meaning to put a review on ever since - he really knows his stuff and was patient and very helpful as I was one of those awkward customers! Thank you.”

Helpful Report

Posted 4 years ago

“Really happy with the customer service I received earlier today from Ben at the Leicester branch, he was very helpful, nothing was to much trouble , lovely lad x”

Helpful Report

Posted 4 years ago

“Went into B and Q Edge Lane Liverpool and was very impressed and grateful for the support I received. Lee was amazing he knew where everything I needed was, gave very good advice and was friendly and professional. When I was leaving he was l running everywhere giving advice to other customers and staff members. amazing thank you!”

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Posted 4 years ago

“Courtney in the Enfield branch was so helpful and went the extra mile to help me find the item I was looking for. She is the personification of good service, well done!”

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Posted 4 years ago

“Cardiff Gate , Pontprennau staff are always helpful and caring , I particularly feel safe going into this store ( there aren’t many ) because of the consistent queuing systems at click & collect and tills and the polite reminders from staff on the doors who must be freezing on some days to remind us about wearing a mask and sanitise our hands , great work everyone at such difficult times , Merry xmas all stay safe 🎅”

Helpful Report

Posted 4 years ago

“I bought an Eiger Christmas tree £18 and am so surprised and delighted with it Excellent value for a very good product Thank you”

Helpful Report

Posted 4 years ago

“My husband and I called into the Blackburn store today, for various items. One of which was a mitre saw. A young french man called Adam came to help us. Unfortunately there wasn’t any in any of the stores. Adam deserves a massive pat on his back, nothing was too much trouble for him, his manners were impeccable, and he’s a really nice friendly man. Well done Adam. You got a brilliant employee there B n Q.”

Helpful Report

Posted 4 years ago

“Many thanks to Paisley branch's Suzanne, Ken & Gabriel. I wanted wooden flooring which was on show but out of stock and discontinued. The web site and initial staff systems suggested there was none to be had but Suzanne kindly spent some time, sourced quantities from various stores in the uk and had them delivered to Pailsey for me to collect. The process took a few days and Suzanne kept me updated by email and phone as she progressed. I wanted 120sq metres, Suzanne arranged for it to be at the door for me to collect and Ken and Gabriel kindly loaded up my trailer which was exhausting for them. I have a damaged shoulder and was unable to help. Very obliging staff, well done and many thanks.”

Helpful Report

Posted 4 years ago

“We were looked after today by Josh who updated our kitchen design. He was very personable, knowledgeable, polite and made the whole experience very pleasant. A very nice young man with good manners in customer service.”

Helpful Report

Posted 4 years ago

“I would like to thank Annette and Terry from the Riverside branch Nottingham. They went above and beyond for me today. Annette what a gem you are even working over your finish time to ensure this problem was solved before you headed home.And Terry what a friendly delivery man you are. Thank you so much Kind regards Miss Evans”

Helpful Report

Posted 4 years ago

“Needed to make cuts in furniture board, I was a bit late to B&Q Reading store but TAYLOR. did a great job in cutting timber sheets as per my requirement and with loads of patience and smile. Really made our day . He is a star and super impressed with B&Q Customer services and service.You got a loyal customer for life now. Once again Thankyou for making our day !!!”

Helpful Report

Posted 4 years ago

“Excellent customer service from a young man called David! He helped with the purchase of a kitchen unit he was a credit to your company”

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Posted 4 years ago

“Sam on paint department was so helpful as we wanted colour match for farrow & ball - Sam advised us & mixed velspa to match full credit to you Sam”

Helpful Report

Posted 4 years ago

B&Q is rated 2.2 based on 2,569 reviews