B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,569 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called B&Q customer service to see if they could find me some instructions I lost for a heater. They were rubbish. So I called Scarborough branch and spoke to Yvonne. Yvonne went out of her way to source, print and then scan the instructions. Then she emailed them to me and let me know on the phone that she had done so. She is an absolute star and a credit to B&Q.”

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Posted 5 years ago

“"Thank you to Bella at STANMORE branch for professional and fast service.”

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Posted 5 years ago

“Went to B&Q Crewe today at the trade counter where a young woman called Eve help me out she couldn't do enough for me. Thank you Eve for all your help”

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Posted 5 years ago

“Michaela on the checkout at B&Q in Ashford was just so lovely when I bought some plants today, she was an absolute delight to be served by, caring, polite and friendly, such lovely customer service, she really made my day.”

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Posted 5 years ago

“Esther, at your Canterbury store, went out of her way to help me with paving slabs today. She even loaded them into the car for me! Thank you, Esther.”

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Posted 5 years ago

“Went to paisley store on saturday had fantastic help and advice from Sylvia she’s a wee star jimmy will be back”

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Posted 5 years ago

“I was looking for a very popular product which was out of stock and after dealing with 2 other members of staff I was presented with Leighton Evans (Morfa Store) who not only found the product in another store but ensured that it was available for collection the next day. He understood the importance of the task and went above and beyond the call of duty to ensure that I got what I wanted. I commend you Leighton and hope that others can provide such perfect customer service at some point in the future.”

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Posted 5 years ago

“After having a new porch in grey last month I needed some paint the same colour to paint my garage door. Went to B&Q Burton with a photo on my I-pad to get the colour matched, there a helpful young man called Luke told me he could not match my paint by photo and I needed the ral code from the company who supplied my porch. One week later I went to the Cannock branch as it’s closer with my code in hand, unfortunately the staff there seemed to have no idea what I was after and the code meant nothing to them. Ok only one thing for it I went back to Burton were another young man was behind the counter after explaining to him that I had the ral number and I needed a litre of paint, again he looked at me not understanding what I was on about. I was starting to lose hope when I spotted Luke who was the one who started my expedition a week earlier, we called Luke over who remembered me from my first visit. 2 minutes later Luke had explained to his colleague all about the ral numbers and the paint was mixed. Fantastic Now this seems like a double edged review on one hand a few of b&q staff could not help even though they were very pleasant. On the other hand a big thank you to Luke from Burton who was very helpful and knowledgable, maybe a bit more training would help the others.”

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Posted 5 years ago

“We would like to say how impressed we were with Hayden at the Torquay branch. He was extremely professional; friendly & patient. A credit to the Company.”

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Posted 5 years ago

“Had a great experience today in your Paisley store, very helpful staff who were able to tell me exactly where to find the item I was looking for. Was in and out with no hassles so I will be back and have no hesitation in recommending B + Q to friends and family”

Helpful Report

Posted 5 years ago

“me and my wife went to B&Q Gillingham just to look at a few kitchens, where we met kiran who took over from someone who was looking after us, Kiran was so friendly and professional, she did her best to help with ideas to save us money. She was so friendly with a fantastic sense of humour, we ended up buying the kitchen that evening which wasn't in our plan. we later found out that she was the manager......it didn't surprise us. I would recommend you ask for her when you visit b&q Gillingham .”

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Posted 5 years ago

“Went in b&q in Leicester to order some tiles I was told to go to paint counter where I was helped by vanessa the tiles couldn't be delivered on the day the tiler was coming so she found some one to pick them up she rang the next day to say they where at the store great customer service from vanessa thank you so much”

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Posted 5 years ago

“I had very good service at bamber bridge store today needed some flxi 38mm piping to make extraction hose for my chop saw pluming department helped me exactly what I needed saved over £20 could not have bought it anywhere else even on line thanks bq”

Helpful Report

Posted 5 years ago

“Excellent service at RENFREW STORE. NEEDED REPLACEMENT PANEL for radiator cover. Unfortunately Renfrew do not stock. Alan from wood department was excellent. Arranged to have one delivered from bisopbriggs store. Unfortunately it was not the right design. Lyndsey from customer services could not have been more helpful . She searched internet to try and help me source this panel. Again No luck. I than Lyndsey and Alan very much because they went beyond What was required by my thinking. All I have to do now is find some who stocks the Cambridge star Panels.”

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Posted 5 years ago

“Excellent customer service at bridgend store today John carried our firepit to till then to our car with courteous and happy to help attitude people can learn from him thank you John”

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Posted 5 years ago

“Went into your Leicester store last Friday. We were helped by a very nice man who went out of his way to find a practical solution to our problem. His name was Martin, turned out he was the Manager of the store. This is so rare. Thank you very much as he really went out of his way.”

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Posted 5 years ago

“i was in the great Yarmouth store and i was served by a chap called Philip, he went to great lengths to cut my mdf board and even showed me how to get more out of the board i was buying, after cutting the wood he then completed my order and worked out exactly what i needed for the area of paving, and even helped me carry it to my car, he is a credit to b&q and his customer service in our eyes was great, he deserves a pay rise.”

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Posted 5 years ago

“Trying to fix a mess of a leaky basement door with no know-how, my Mom and I aimlessly wandering through the aisles of B and Q in Halifax; and up walks the most helpful B and Q staff member we have ever met. 'Big Craig' (AKA Warehouse Craig) was truly our HERO in a gleaming orange apron. He took the time to fully understand our predicament and kitted us out with everything we would need from the right cement to the correct size screws. He also gave us 'laywomen' very useful tips, as well as being very jovial and truly turned our stressed out frowns upside down. I honestly cannot give Big Craig enough praise, truly a ROLE MODEL for people everywhere; cheerful, helpful and our saviour. Thank you Big Craig!!”

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Posted 5 years ago

“Thank you to the assistant in B&Q Portsmouth who helped me with the measurements of the toilet seat I bought, which was perfect.”

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Posted 5 years ago

“Dead chuffed with my experience at hailfax b&q. Zofia employee at this branch excelled going out of her way to help me and to get the most for our money. Such atentive staff member thank you for enjoyable experience.”

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Posted 5 years ago

B&Q is rated 2.2 based on 2,569 reviews