B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,570 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,570 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff were very helpful and I thought their prices were very reasonable compared to other DIY retailers.”

Helpful Report

Posted 7 years ago

“Very friendly & helpfull staff .. service with a smile”

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Posted 7 years ago

“Exceptional help from Riaz Ahmed (Killingbeck store , Leeds) He is a pure asset to B&Q and always goes that extra mile. Thank you so much...”

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Posted 7 years ago

“I had to get a lot of heavy duty items and a staff member called Aaron was very helpful in all aspects of customer service. Thankyou Aaron!”

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Posted 7 years ago

“Always good prices and long open hours”

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Posted 7 years ago

“A big thank you to Gavin from B and Q help desk at Clydebank. You went out of your way and helped us purchase our Christmas tree. We are delighted with our new tree 👍”

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Posted 7 years ago

“Everything we needed was in store and when we couldn't find a particular item, the staff were really helpful.”

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Posted 7 years ago

“Very easy and smooth transaction”

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Posted 7 years ago

“Good service and good stuff”

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Posted 7 years ago

“b&q - always good for basis diy stuff. Their garden selection is being modified and updated and streamlined, making it much better and always good value. Staff always kind and helpful.”

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Posted 7 years ago

“There is always a good selection of power tools.”

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Posted 7 years ago

“Good service and price was the cheapest I found for my paint”

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Posted 7 years ago

“Most of the staff, especially the older people, are experienced and very knowledgeable. Some are former tradesmen and women.”

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Posted 7 years ago

“Ordered desk lamp for my daughter and picked it up the very next day. Good quality item and exactly as described on their website. Staff were very helpful too, assisting me in choosing the correct bulb for the lamp.”

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Posted 7 years ago

“We used this laminate in our kitchen, the wider planks and realistic colouring helped to make the room look bigger we were very pleased with the effects. Quality was very impressive and I would highly recommend this laminate to anyone looking for a darker colouring but not wanting a uniform block colour. The lighter or golden shot throughs set it off in the sunlight and give it the realism that we loved.”

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Posted 7 years ago

“After a shaky start with starting dates and waiting to be contacted , we had a lovely fitter from Torquay called Steve who has made a good job of our kitchen in record time .”

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Posted 7 years ago

“friendly and helpful staff at Peterhead good layout of stock and easy to find everything I was looking for have been lots of times for various diy projects”

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Posted 7 years ago

“Great customer service when we purchased a wrong item by mistake. They sorted it right out for us.”

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Posted 7 years ago

“Very good service from girl on paint mixing department”

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Posted 7 years ago

“Genuinely the best customer service from Sacha & Kelly I've ever received. Haven't had very good service from B&Q before but delighted this time and they were both fabulous and even followed up with my delivery query the next day and rang me to update me.”

Helpful Report

Posted 7 years ago

B&Q is rated 2.2 based on 2,570 reviews