B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,543 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,543 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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Joan Kennedy

ANON

Keith Atkinson

B&Q 1 star review on 11th September 2024

Swarn

112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't normally leave reviews but Sam from Decor in the Enfield B&Q needs a special mention. There was a bit of a mix up with paints ordered this evening but he dealt with it in such a professional manner. He was incredibly helpful and diligent, most impressive.”

Helpful Report

Posted 2 years ago

“I've been to buy a vinyl tile for bathroom at Edgehill B&Q this morning.There was a staff member called Ray,he was extremely helpful,went above and beyond.I was finding it hard to carry the roll to the till.Ray may have realised this and he carried that and stood in a que with me and brought this upto my car.It was a great help for me as I was struggling with pain in my knee recently.Sucha a professional staff with a helping attitude.Ray is an asset for your company.Please make sure he gets this feedback.”

Helpful Report

Posted 2 years ago

“Arrived at the till as I have countless times!!!! And mention I’d not all I wanted as I could not find everything ,the assistant said she would check for me ( great I thought) Well she found what I needed ,showed me where to go , arranged trolley’s , helped me to the till and arranged my discount on my purchase!!! Wow wow wow one of a kind and all with a smile. Thanks for the exceptional service!! A huge pat on the back xxxx The name on the badge Shaz. The store Erdington. Thanks.”

Helpful Report

Posted 2 years ago

“My elderly mum has just had a delivery from DX of heavy items from B&Q 5 minutes ago. My mum was in the bungalow, they knocked on the door & before she could answer within seconds of the knock, the delivery driver left the items outside on the drive & my mum watched them drive off leaving her to carry the items which are over 3 meters long into the bungalow. I’ve just had her in the phone in tears. They didn’t hang around for her to check the items were correct or for a signature. They literally had to drop them in through the front door & I’d of gone round later to carry them were they’re going. Unprofessional !!!😡 The sales people have been great, it’s just unfortunate about the delivery service.”

Helpful Report

Posted 2 years ago

“I have placed a order online and and everything went smooth. But after I collect the product , when openning I realized that the item was faulty, and full of dust. For my surprise, when I went back to the shop they said: " this was returned to us by someone else ". I have to say that the customer service is 0!”

Helpful Report

Posted 2 years ago

“Had garden furniture (Colorado) delivered by Ken and David on 23Mar22. They carried quite a heavy box to the garden area and were very friendly and nothing too much trouble. Many thanks.”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“In September 2021 I ordered a Neff combi oven from B&Q with a delivery date for October to be fitted in January 2022 when I had my kitchen renewed. Before the initial delivery date I was informed that the item was not in stock and to contact to rearrange delivery for the following month when they would have stock. I was then told the item was not in stock for the following delivery and to arrange as before... in fact this happened every month until I eventually received the item in March 2022. Obviously by this point the kitchen had been fitted without the appliance so had to rearrange the kitchen fitter and electrician to revisit and install the item at a further £100 cost. The customer service team admitted that I was entitled to a 'gesture of good will' for the service I received which resulted in monthly telephone calls, 2 months without the appliance I needed and a cost of £100. I awaited the offer to have an attempt to be palmed off with £100 of B&Q gift vouchers. Have a think about that they expect me to accept a 'gesture of good will' which involves me spending the money I am out of pocket through their poor service in their store which they will earn profit off meaning it isn't even worth £100. We are talking about a large nationwide company who are forecast for a pre-tax profit at years end of up to £950 million who cannot possibly offer a small cash refund for poor service that has left a customer out of pocket. While renovating my house I have had to deal with a few large companies and refunds/complaints. Tile mountain offered a cash refund instantly for broken tiles, Oak Furniture Land offered a cash refund for a mistake in delivery meaning I didn't receive the complete order, and Wickes offered a refund on delivery when delivering the wrong item. I have also had nothing but positive interactions with Screwfix when replacing or refunding items I have bought. Bottom line choose any other company, some mentioned above, when buying items for your house.”

Helpful Report

Posted 2 years ago

“In store staff were really helpful, great range. All perfect until the tills, and some crabby dinosaur lady with a bad attitude spoiled it all on the self serve checkouts. Very rude unnecessarily”

Helpful Report

Posted 2 years ago

“Bought an item on line that was showing as available to collect in store in an hour, it was a washing machine so an expensive item. They called after I paid to tell me it wasnt actually available but will now take 5 days for a refund so I cant go an purchase another, ver misleading way to take my money and hold it for 5 days and waste my time. Dont Buy from here.”

Helpful Report

Posted 2 years ago

“Very very poor customer service at Tottenham Hale branch, N17 London. Staff standing around chatting to each other, when customers come up to ask for help, often dismiss by saying' we don't have it in store' without checking. Time for new manager at this store who can recruit the staff that want to work, and do the job they are paid to do. Leave the job if you don't want to work. Many others are looking for jobs- lazy staff!”

Helpful Report

Posted 2 years ago

“My husband and me visited the store in the evening of 9th March. We had a trolly full of concrete, stones etc. and realised that we would have difficulty getting it in the car so we asked if someone could help us. A very pleasant lady called Vicky from the Seasonal Department obliged immediately and insisted that we lift nothing. She was lovely and thanks very much”

Helpful Report

Posted 2 years ago

“Originally bought our B&Q kitchen last June 2021. Because of Covid etc etc blah blah installation date was Novembet 21. A kitchen fitter left and they gave been using that excuse for not installing it for months. Meanwhile all of it is being stored in the garage. Now they are giving us a date of 23rd May....6 months after November. To say were not pleased is a massive understatement.”

Helpful Report

Posted 2 years ago

“Do not buy a kitchen they are totally useless, they have no customer skills trying to get a refund it’s a joke they have sold me a kitchen that’s font fit appliances”

Helpful Report

Posted 2 years ago

“Freddie made me happy with his professional approach and excellent quality customer service. During my 3 visits about advice on kitchen paint, he was polite, patient, helpful and very informative. Thank you Freddie for your help and assistance.”

Helpful Report

Posted 2 years ago

“Purchased an item and paid for delivery. We were given a delivery date for which I took a day off work unpaid but were told on the evening before it wasn’t coming! On the delivery date the vehicle arrived anyway without the stock and the crew hadn’t been told they had not got it. Got another delivery date after many phone calls and again waited in all day and to no surprise no delivery again!!!!! Really awful service, Never again !!!”

Helpful Report

Posted 2 years ago

“While at the store in Parkhead Retail Park I found young Daniel who was working at the flooring section very helpful and went over and above out of his way to help me thank you Daniel”

Helpful Report

Posted 2 years ago

“f there was an option to leave zero stars, that is what I would leave. We paid almost £5k for a kitchen and trying to arrange uplifts for damaged items, incorrect items and wrongly delivered items has been so stressful and challenging. 6 weeks on, we are still stuck with an oven which was incorrectly sized. Get your kitchen somewhere else - once you have paid, you cease to become important!”

Helpful Report

Posted 2 years ago

“Ordered the kitchen with 6 months advance, didn't get yet my delivery as promised for 18th February, my team started kitchen already and waiting now for delivery, everything had to be moved as delay, and I don't know if I get all parts after reading all those reviews. Customer service dreadful, everyone provide different information, no understanding for stressful situation, no emphaty at all. Manager has no idea about Customer service level, can't even properly write an email. The worse experience ever. I don't know even how that company survive on a market with such a many errors 😑”

Helpful Report

Posted 2 years ago

“prices and service OK, bit not as good as some other supliers. A good backup when needed”

Helpful Report

Posted 2 years ago

B&Q is rated 2.2 based on 2,543 reviews