B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,569 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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Robert14042025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a new bathroom from B&Q to supply and fit, The price was good, in hindsight i should have read B&Q blogs first, All i would say i would never even consider them again, It started with a jack of all master on none, room striper, plaster,plumber,electrican,tiler, 5 for the price of 1 HaHa, after a lot of complaining it got done, only to find he had caused a water leak under the new tiled floor,i just got another plumber to put it right, One thing i must ask as any body else had any problems with cooke & lewis toilet pan as Ime on my second one the as the glazing is of such poor quilty, aftre flushing i have to use a litre jug of water from a height to clear ary stuck waste so i just give up with B&Q in the end”

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Posted 10 years ago

“That's the smart thinnikg we could all benefit from.”

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Posted 11 years ago

“DONT BUY GARDENING EQUIPMENT FROM B & Q as your guarantee is none existent and there customer service is absolutely appalling.”

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Posted 11 years ago

“Customer service at b&q is so useless!! Been mucked around for over a week just to get some flooring!!!”

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Posted 11 years ago

“At B&Q for the 5th time: someone else's oven, no doors, no hob, damaged end panels. Online and on phone customer service is awful”

Helpful Report

Posted 11 years ago

B&Q is rated 2.2 based on 2,569 reviews