B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,570 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,570 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was looking for a tap which I saw on the website but could not find it on display. It did say stock was low. I asked an assistant Dee for help and she bothered to go looking through stock and actually found one. Thank you to her for bothering to help, appreciated.”

Helpful Report

Posted 6 years ago

“It was an absolute pleasure dealing with Richard Peirce at the Warrington Store. He was extremely friendly, approachable and most of all very very helpful indeed, with some flooring I had put down. Unfortunately there was an issue with the flooring. However, Richard was extremely professional and patient when dealing with myself. He provided different solutions and ideas of how the issue could get resolved, which was in the space of 7 hours 😊 Richard is a credit to B&Q and the team. Once again thank to Richard and Debbie Morgan for being fair and showing fabulous customer service 😊😊😊”

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Posted 6 years ago

“Dave at B&Q Wallsend was fab . Nothing was too much and he helped loads . Well done .”

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Posted 6 years ago

“Good prices beating all othet competitors. Any problems with purchase never a problem. Bought dewalt grinder 4206 for 50 pounds tool station wanting 70 pounds a no brainer”

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Posted 6 years ago

“I visited Bidston store where Dave from flooring was exceptionally helpful I bought 2 x 8' piece of melamine that I would have really struggled to get in my car. He offered to cut it for me then helped me to carry them to the car. I wanted to take him home with me but sadly he was already married”

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Posted 6 years ago

“Bathroom furniture and fitting - excellent job and great service. Very very pleased.”

Helpful Report

Posted 6 years ago

“Visit this store regularly for various things.Recently have been into the store and on the two very recent occasions we have asked for help regarding decorating advice & a very friendly & knowledgeable member of staff Tim has been extremely helpful to us informing us & answering any queries we had about different products and he deserves a mention well done Tim & many thanks you are a real credit to B &Q.”

Helpful Report

Posted 6 years ago

“I bought a large mirror from B & Q Warehouse in Blackpool, got it home and it shattered. Thinking I had no chance of them exchanging it due it happening after I left the store, I was wrong. I went back the next day and Becky at Customer Services couldn't be more helpful. She got the store Manager Phil and he exchanged it for me no problem. I don't usually write reviews but I am very impressed with the level of customer service at this store and thought both Becky and Phil deserve a mention for being so helpful and friendly.”

Helpful Report

Posted 6 years ago

“Buying Valspar paint, the info and advice from their team was fantastic Really pleased with the finished results”

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Posted 6 years ago

“Very helpful staff at the Blackburn store this evening. In particular Phil and Omar. I bought lots of plants and compost etc and they were only too happy to help by lifting the heavy items into my car. A credit to B&Q. Many thanks again 😊. Bev”

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Posted 6 years ago

“expert advice was told to come into there rhyl store and they would order my item there in my presence nothing to much trouble think the mans name was dan”

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Posted 6 years ago

“B&Q Queens Rd Sheffield. Paul on Garden machinery etc. is an absolute Gem of an employee. He goes above and beyond to give information and assistance at every stage whatever one needs. Nothing is too much trouble and is very trustworthy . I just love visiting the store as I know that anything I buy. if there is a problem it is sorted as soon as I return. He should be highly commended by your Company as a very loyal and exemplary Employee”

Helpful Report

Posted 6 years ago

“Bq western road Glasgow a person called jackey in garden section helped us on several occasions . She is very helpful member of staff. She makes the effort the. Rest don’t,the rest should just go home and give up.”

Helpful Report

Posted 6 years ago

“Replaced table & mitre saw without fuss after 4 weeks.”

Helpful Report

Posted 6 years ago

“Got v33 furniture paint from bnq only 6 quid at the moment best paint for brushing straight onto wardrobe doors Out there outstanding for price must buy”

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Posted 6 years ago

“Exceptional help from Avril at valspar .Washington branch is a pure asset to B&Q and goes that extra mile.and a breath of fresh air .decorating looks mint Thank you again avril....”

Helpful Report

Posted 6 years ago

“The service was excellent Paul in gardening was so helpful the man on checkouts Peter was very friendly well done”

Helpful Report

Posted 6 years ago

“I purchased a large sheet of chipboard at Bishopbriggs B and Q and had spent at least 30 minutes attempting to strap the board to my roof rack but as this was my first attempt at using ratchets I was obviously having difficulty and was asked if I needed help by a guy who had just arrived for his B and Q shift. He told me that your first attempt at using these ratchets can be a problem. He used his to secure his bikes to his car. This was a very thoughtful way of making me feel I wasn't as big a numpty as I felt. Great stuff. He then showed me how to properly feed straps through ratchets and secured the wood sheet to my roof rack. Excellent service. I thanked him but he said that was what they were there for. It was a great relief to get this help. He took time out before starting his shift at about 5pm to help me. I did not get his name but he was driving a black Vauxhall 08 vectra? If you know the guy then please pass on my repeated thanks and gratitude. Deserves a bonus from b and q for going out of his way to help me as I was really stressed out. Thanks mate. John McLaughlin”

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Posted 6 years ago

“The Staff there are exremily knowledgable and friendly, they offer reall good honest advice and take the extra time to make sure you get exactly what you need”

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Posted 6 years ago

“I have visited the Merthyr Tydfil store twice recently and on both occasions have spoken to Rebecca. This young lady is approachable and extremely helpful. I have been trying to find work tops and wall tiles for my kitchen and she showed me all the new stock that had come in and offered advice on current styles. She also showed me the range of sealants available and couldn’t have been more helpful. This young lady is a credit to B&Q. I would like this review to be brought to the attention of the management at the Merthyr Tydfil store.”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,570 reviews