B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,570 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,570 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We went in to the aylesbury store to purchase a shower screen and other items We were assisted by Nick who was very helpful. He managed to find everything we wanted and found items we couldn't find and loaded up our car too Big thank you Nick”

Helpful Report

Posted 10 years ago

“A few months ago I bought two large terrocota plant pots from B&Q in Blackburn, the store assistant called Dale was so helpful. He had to climb a high ladder to reach one of the plant pots which was on the top shelf of a high shelving system, he was lovely and helpful. I also asked his advice on fruit trees and he had very good knowledge and was able to give me sound advice, a few weeks later I bought 2 fruit trees due to his advice. Thanks Dale and keep up the good work.”

Helpful Report

Posted 10 years ago

“As my wife and I visit our local b&q at Stanley green handforth cheshire on a regular basis Iam amazed that their toilets are forever out of order,they must have millions of customers passing through and spending a lot of money .They should also provide a small cafe as some people are sometimes there a few hours ,nearly all major stores have these facilities!!!!!!!”

Helpful Report

Posted 10 years ago

“Excellent customer service from Andrew at B&Q Scotswood tonight. I'm now off to fit a new tap. Thursday excitement!”

Helpful Report

Posted 11 years ago

B&Q is rated 2.2 based on 2,570 reviews