B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,569 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

Write Your review

Tell us how B&Q made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to praise Cath on paints. She was so helpful when I was trying, over & over again, to choose the colour paint I had in mind. She was so patient (needed to be) & kind. very friendly, good sense of humour & very efficient. Lovely young woman. Thanks Cath, we got there in the end. (served by Cath over a week or more around 1st/2nd week July).”

Helpful Report

Posted 5 years ago

“I want to commend Darren at the Grantham store for his help to purchase some tiles. He was extremely helpful. I will return!!”

Helpful Report

Posted 5 years ago

“My husband and I popped along to B & Q in Newport, Isle of Wight to look for a replacement bathroom door lock. We asked a male assistant sporting the name badge, Kia, for help in finding a suitable door handle and lock. It wasn't an easy task since our existing handle is quite old but Kia offered us several possible options to fix our problem. In the end we had decided upon a small brass bolt rather than having to chisel out the door for a new lock to go with a larger handle. Kia had then directed us to another aisle where we were looking for a shower part. After we parted he had given our problem more thought and found us there with an alternative, more discrete catch, which we ended up purchasing. He was one of the most helpful assistants we have encountered, not just in B and Q but in any store. If there were a scheme to recognise excellent customer service at B and Q I would definitely recommend Kia.”

Helpful Report

Posted 5 years ago

“Chippenham branch- I have visited this branch 4 times Ivette last 3 days. We are from Cornwall and are away from hoe renovating a property for our son in Calne. I have been assisted by different shop floor staff each time and every one has been so helpful and friendly. I have had to buy multiple things each time and they assisted me around the store until I had everything I needed. Amazing customer service. Thank you !”

Helpful Report

Posted 5 years ago

“Visited Bidston B&Q garden department this Monday, needed a few plants and shrubs but no idea which to buy. Lucky for me I spoke with Faye, she was more than happy to advise and very knowledgable, I came home with some lovely plants that look lovely in the garden. Thanks Faye, your customer service skills are excellent, pleasure to have met you. Sue B”

Helpful Report

Posted 5 years ago

“Excellent service.employee in yeading b n q went out of his way to help me throughout my checkout and put my products in my car.thank you”

Helpful Report

Posted 5 years ago

“Texas from Speke Liverpool went out of his way today to find goods for us Totally professional in his dealings with us 5 stars all around Thank You”

Helpful Report

Posted 5 years ago

“Thank you Carl of B&Q Havant for your great customer service regarding my online order for Artex repair kit - you where very helpful.”

Helpful Report

Posted 5 years ago

“I bought laminate flooring thanks to Darren he calculated what I needed and loaded it and advised to drive careful with the weight. What a star!”

Helpful Report

Posted 5 years ago

“Thank you to Steve at Dundee branch for professional and fast service.”

Helpful Report

Posted 5 years ago

“Thank you to Sue at B&Q branch in Grantham. Friendly, helpful, patient and great advice.”

Helpful Report

Posted 5 years ago

“Thank you to Steve at Cricklewood branch who could not have been more helpful in helping me on Tuesday when i needed 12 bags of mulch. He saved the day and allowed me to finish my garden on time.”

Helpful Report

Posted 5 years ago

“Bought Opulence tiles from Longwell Green branch where Grant gave expert advice knowledgeably and cheerfully. He also did a great deal of the loading. Brains as well as brawn - thanks Grant.”

Helpful Report

Posted 5 years ago

“Rick the assistant in the lighting area of riverside depot Nottingham Friday afternoon was a delight to encounter advised me on led bulbs against halogen plus the general banter was a great laugh the man deserves 5 stars”

Helpful Report

Posted 5 years ago

“Writing this whilst still in Wednesbury B & Q. Required 2 work tops cutting to size but the service was not available until 5pm. Scott a young, pleasant employee heard us mentioning that we would kill time and proceeded to offer his help and skill. The worktops were cut there and then and he checked twice before cutting that we were happy with our overall sizes. Excellent service and a credit to the business. Give this man a pay rise”

Helpful Report

Posted 5 years ago

“Very, very helpful and nice staff member - Alan - at Leatherhead, Kingston Road. Need to have more people like him! Thank you so much for your help!”

Helpful Report

Posted 5 years ago

“Just purchased bathroom tiles from your Garthdee, Aberdeen branch and have to say the service provided by Lisa and her colleague in that department was absolutely superb. Thank you so much!”

Helpful Report

Posted 5 years ago

“I called in to B&Q to buy a replacement toilet. Unit 1 Retail Park Leeds on Saturday 8th June. I never realised, that toilets come in all shapes and sizes!? and had no idea of which one would be suitable for a downstairs cloakroom! A big thank you to a young man called Lenny. He explained what I needed. Having made the purchase Lenny then helped to put it in my car. He was polite, friendly and helpful. A credit to your company 👍🏼”

Helpful Report

Posted 5 years ago

“Very helpful staff member called Sylvia at Paisley store”

Helpful Report

Posted 5 years ago

“Hired a Rug Doctor yesterday from B&Q St Andrews Quay Hull. Came with full instructions. Did a fantastic job throughout my house & stairs. Can fully recommend this service.”

Helpful Report

Posted 5 years ago

B&Q is rated 2.2 based on 2,569 reviews