B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,570 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,570 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made a click and collect order, collected and £40 worth of items missing (collected a plastic box had to wait over an hour 8n the queue so didn't check thoroughly looked right at a glance), emailed 3 weeks ago as they aren't answering due to corona and as of yet no reply.”

Helpful Report

Posted 4 years ago

“I went to the rhyl shop today I know the time we living but the staff outside telling what do in amanor as if we was 5 years old Not on”

Helpful Report

Posted 4 years ago

“Order some things off tradepoint and it has now been over two weeks and it still haven’t arrived. Phoned them and got told it was a mistake on their end but it still didn’t arrive”

Helpful Report

Posted 4 years ago

“I would of gave 0 if i could taking orders no way to contact them apart from email holding refunds please dont order from them”

Helpful Report

Posted 4 years ago

“Have to say.. Absolutely superb customer service today from the store in North Shields.. In particular from Sarah who had went out of her way to help us with a product. Top quality service”

Helpful Report

Posted 4 years ago

“UPDATE to my Review 1 week prior to this one I HAVE NOW CONTACTED PAYPAL as STILL NOT received an order placed on 28th March and Due to be Delivered on 14th April for £209. B&Q ignore any requests for updates placed via their only means of contact on their "Contact Us " page”

Helpful Report

Posted 4 years ago

“Cannot believe it we ordered a chiminea from your online store ..was notified this morning of delivery tomorrow .Within an hour the order was cancelled !!!!! Apparantely somebody in your Manchester store is cancelling by mistake!!!! Absolutely poor customer service”

Helpful Report

Posted 4 years ago

“Ordered tongue in groove cladding 14 days ago, they happily took my money claiming metsa would contact me in 2 days to arrange delivery, but nothing, so I completed the online for that no one responded to, now you can't contact b&q at all, no emails and customer service lines closed, you can't blame all this bad service on kungflu! where is my order?”

Helpful Report

Posted 4 years ago

“Brilliant staff working hard putting their lives and their families at risk during this pandemic to provide all the idiots going out to buy paint and compost !!!”

Helpful Report

Posted 4 years ago

“A big thankyou to the lady in leominster store today that went above and beyond to what she should be doing to help us. Very nice friendly staff today. Much appreciated.”

Helpful Report

Posted 4 years ago

“Well .....so unhappy with B&Q. Placed my order in store on 29th Feb for £500 of kitchen doors and cabinets and was given a delivery date of 9th April. Then received email on 3rd April telling me delivery would be delayed and they would email me with a new delivery date. And as of today 2nd May .... they haven't..... theres no way to contact them as customer services are not available ...and the response to the online form is a generic utterly useless message. Needless to say I am one hell of an unhappy customer!!!!!!! And they have got my money!!!!”

Helpful Report

Posted 4 years ago

“The staff are working so hard to basically provide non essential items to people who are expecting a five star service when in reality any idiot knows the system in place simply was not designed for an event like this and inevitably can't cope. There is no genuine surprise there! It's the hard working, exhausted and over worked staff of the ground copping it from all directions putting their very lives at risk so you can buy a few non essential plants only to come here to mean about about it all! Stop shopping for things you don't actually need and then maybe they could provide the essentials to those who really need them. Good god get over yourselves and give them a chance to get back on track.”

Helpful Report

Posted 4 years ago

“I ordered two doors about a week ago received standard email to say I would be contacted in a couple of days. No phone calls or contact and It said on the website delivery would be within 4 days.!!!! Have twice made comments on there query form but still nothing ,they don't even have the courtesy to inform you that there be a delay ,just no response.very disappointed. I can't even cancel and get a refund .”

Helpful Report

Posted 4 years ago

“In this pandemic they are offering click and collect but have not thought this process through. They provided me with the incorrect plants and when I tried to call the centre, no answer, call customer service, no answer. Emailed customer service, no reply, contact form on their website, reply after 10 days saying I will have to wait until the stores reopen. These are plants, that I have no knowledge about and have to try and keep them alive until I can go back to a store to exchange. Then via social media contact, told me could help as the order was in my partners name. If you can’t provide customer service for when you have made an error, should not be open!”

Helpful Report

Posted 4 years ago

“They’ve never been great, staff are always unhelpful and rude. Since this lock down it’s got even worse. Is being stupid a massive factor when selecting staff???”

Helpful Report

Posted 4 years ago

“Bought a 5ltr tin of emulsion from ipswich branch on way home tin tippen on side 5ltrs of paint in boot, complained but they did not want to know said it was my fault and should have checked the lid, got anothor tin from elsewhere kicked it round the garden threw it upside down no leakage, will never shop there anymore,rank service zero respect.”

Helpful Report

Posted 4 years ago

“Ordered 2x 2.5 ltrs paint for delivery on 1st May. Got an email on 1st May a.m to say I had cancelled the order... No I have not cancelled and a very poor way of taking people's money disgusted.. B&Q Sheffield”

Helpful Report

Posted 4 years ago

“Visited bolton store during lockdown as it had reopened.well managed and organised .they cleaned the trolley for you and queues aisle policed by staff .excellent .also staff very kind and pleasant .wide range of products .thank you”

Helpful Report

Posted 4 years ago

“If I could give 0 stars I would. Ordered over £110 worth of wood from Blackburn B&Q on 13th April took my money straight away as click and collect. Waited over 3 weeks to get a message to say my order was ready to collect...... 15 minutes after my email to say my order was ready to collect another email came saying thank you for collecting your order !!!! REALLY !!! ON arrival at the store I gave my order number and was asked if I had collected my order......er no that's why I am here now to collect it. So off the sales man went for my order in store 20 minutes later came out with 3 pieces of wood where's the rest of the order? Plus the wood he brought out was not in good condition, said the other wood was out of stock, I asked for a refund but was NOT leaving the store until I had confirmation of my refund after all they could turn around and say I had collected it (so please beware of the 2nd email) I'm still waiting for my refund not good enough you should be giving us the interest you are making on customers money !!!!”

Helpful Report

Posted 4 years ago

“What is happening with deliveries as i ordered items on the 16th, ive yet to receive any communication from yourselves. I would like my orders cancelled and money refunded asap please.”

Helpful Report

Posted 4 years ago

B&Q is rated 2.2 based on 2,570 reviews