BabySecurity Reviews

Name: BabySecurity
Address: 24B, King Street Industrial Estate, Peterborough, Langtoft
Rating: 4.55

4.6 Rating 1,523 Reviews

88 %

of reviewers recommend BabySecurity

Company Reviews

Product Reviews

2,178

Questions

Visit Website

Phone:

+44 1778 561086

Email:

info@babysecurity.co.uk

Location:

24B, King Street Industrial Estate, Peterborough
Langtoft
PE6 9NF

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BabySecurity 5 star review on 25th March 2024

Anonymous

BabySecurity 5 star review on 23rd May 2022

Anamaria

BabySecurity 5 star review on 18th May 2022

David

BabySecurity 5 star review on 20th February 2022

Gabriela

Anonymous

Anonymous // 01/01/2019

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“Super fast delivery, thank you so much!”

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Posted 3 years ago

“I was sceptical as I had never heard of the company, was quite a few search results down on Google, I usually stick to the top few and recognised names like boots etc. But this company was amazing, placed order and email confirmation sent, paid for delivery within 1-3 days, product arrived next day on 1 day delivery. Product was legitimate and tracking available once sent I was over the moon and will use again in the future”

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Posted 3 years ago

“Fast delivery and quality products as described on website”

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Posted 3 years ago

“Still waiting on delivery. very disappointing - ordered over a week ago. struggled to get in touch with company to be handed my hermes tracking number (eventually) which has been pointless as hermes tracking still awaiting item from supplier! no i have misplaced the tracking number (send on chat and history not saved - not supplied at any other point to my email once order was placed/dispatched) and babysecurity not available weekends to provide. hermes wont do anything without it. was told 'couriers struggling and expect delays'. firstly i can order from amazon today and receive the item tomorrow so that excuse isnt good enough and secondly at no point was this stated by babysecurity when ordered and choosing delivery. and then i receive an email asking for review for an item i dont even have!”

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Posted 3 years ago

“Really quick delivery and very efficient thank you.”

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Posted 3 years ago

“I ordered my pram from Baby security and I'm glad I did. I got it at a great price, the service was fantastic and I received my order in two days, I personally couldn't ask for more. I will definitely shop with this company again”

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Posted 3 years ago

“No problems.”

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Posted 3 years ago

“Item was delivered quickly by Hermes, no issues at all.”

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Posted 3 years ago

“Love the gate as is totally out of the way when not needed. Also loved the brilliant customer service when I incorrectly requested the wrong postage! Would definitely order from them again.”

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Posted 3 years ago

“Fast delivery and the products do their job as described. Would recommend.”

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Posted 3 years ago

“Absolute shambles of a company!!! We ordered a cot on the 14th December which showed as in stock on their website (it still does now which is a lie), we chose EU shipping at checkout as we live in Spain and it said 3-5 working days. We didn't hear anything from them so I contacted them on the live chat to be told the cot had been ordered in from the supplier and they were just waiting for it to arrive but it would now be there after Christmas. Quite annoying that we weren't informed of this but ok. I left it until after Xmas and then chased it up again to be told they were still waiting for the cot to arrive from Babymore, the supplier. I was sceptical at this point and felt I was being fobbed off so I contacted Babymore direct to find out if BabySecurity had even placed the order with them. Low and behold they hadn't. We then received an email from Charlotte at BabySecurity who said the cot had not been ordered in at all (this was now 11th Jan so almost a month after we had purchased) so basically they had been fobbing us off as I expected. Charlotte told us she was going order it herself and that it would be with them by the end of the week. Friday came again and we heard nothing from them so I called them to be told AGAIN the cot had not been ordered. They now said that the supplier would send the cot out directly to us (they told us that this was not possible originally with us being in Spain). The girl on the phone did not have a clue what was going on so I eventually cancelled the order for a refund. Complete waste of 5 weeks waiting for a cot that was never going to arrive. If it had been ordered when we actually placed the order it could have been here before Brexit as I now have to find another company to deliver this to Spain for me and will now incur export charges which is annoying as we ordered in plenty of time to have this delivered prior to 31st Dec!!! My baby is now due in 2 weeks and we do not have a cot and it is unlikely that we will get one in time, you have just added unnecessary stress to an already stressful time!! I struggle to see how this could of gone so wrong, you simply needed to order the cot from the UK supplier to be delivered at your warehouse then arrange for it to be sent to us. If there were any delays it is at least common courtesy to tell us as your customer rather than ignoring emails and live chat messages. The whole thing is a shambles and no one has any idea what they are doing. Like most of the other reviews, AVOID at all costs if you actually want your item to arrive!!!!”

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Posted 3 years ago

“Exactly as discussed good price and nice quality, the opening door is very narrow but works for the space”

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Posted 4 years ago

“Very fast delivery. Car seat is excellent quality”

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Posted 4 years ago

“The Callowesse bed guard , Arrived on time, but a bit of a struggle to assemble, but once done, it's very safe and sturdy, and looks to be very useful in the next few months for my Granddaughter, who has outgrown her cot.”

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Posted 4 years ago

“Order processing is fast, completed in a couple of days, only problem they don't hold the stock, so I got 1 item out of 3 ordered, 1 is being sent from manufacturer by end of week (now passed) or 1 more week at the latest (let's see). The 1st item ordered mid December was waiting on stock, so I called and was told sock in by Thursday (4 days time), great a week later no news, called again delayed till 6th January, called again as no update, now due in on 18th January (a month after ordering).”

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Posted 4 years ago

“Excellent service. I would like to recommend that car seat. It looks very solid.”

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Posted 4 years ago

“Very good service and good value, highly recommended online”

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Posted 4 years ago

“Firstly, excellent customer service, communication with prompt delivery. Secondly, we are just so impressed with this baby gate, brilliant quality, very robust and well made plus it’s a really good price too. It has worked perfectly so our pup can transition from a cage to her own secure area in the kitchen. Highly recommended purchase.”

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Posted 4 years ago

“Poor service. Faulty product and waiting for a call back, it’s been 4 days. No reply to emails. Hassle”

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Posted 4 years ago

“excellent company excellent communication quick dispatch”

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Posted 4 years ago

BabySecurity is rated 4.6 based on 1,523 reviews