Baby Village Reviews

Name: Baby Village
Address: 17-21 Bronte Road, Bondi Junction, NSW, 17-21 Bronte Road, Bondi Junction, NSW, New South Wales
Rating: 4.26

4.3 Rating 183 Reviews

80 %

of reviewers recommend Baby Village

4.3

Based on 183 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Baby Village is always reliable and trustworthy! I have bought so many products for my baby from baby village. It offers good price and It has fast delivery! I love to shop with Baby Village.”

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Posted 1 year ago

Hi Chohee , Thank you for your lovely feedback ! We look forward to you shopping with us in the future . BV x

Posted 1 year ago

“Delivery was easy too long.”

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Posted 1 year ago

Hi Meredith , We appreciate your feedback . Just to clarify your order came through on 1st April with an estimated shipping date of 24th May ( this was listed on the website the add to cart prior to paying and also your emailed order confirmation ) . We actually sent your order out early on the 12th May and you received this on the 16th May . The reason for the original date of 25th May as a dispatch date was due to the supplier not sending us stock . We are alittle confused as to why the 1 star was given when we shipped out and you received prior to the estimated shipping date . BV x

Posted 1 year ago

“Claudette was so helpful when we bought our new Bumbleride stroller. The service in this store is always outstanding - we’ll be back!”

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Posted 1 year ago

Thank you for your feedback . BVx

Posted 1 year ago

“We ordered the Bugaboo fox 5 pram and accessories. The price was excellent and service was also excellent.”

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Posted 1 year ago

We appreciate your feedback and are so happy you love your pram ! BV x

Posted 1 year ago

“Very easy to deal with and a great range of products with great pricing. Very quick shipping and delivery!”

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Posted 1 year ago

Hi Petra , We value your feedback , thank you for taking the time to review .BV x

Posted 1 year ago

“Would give 0 if I could. Took days to respond. Order was late. Tried to offer me whatever was in stock in place of my original order just so they could fulfil and then thought that throwing in a free cover would appease.”

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Posted 1 year ago

Hi Anthony , We do value your feedback so thank you . As per our multiple emails the delay was due to a supplier issue ,not Baby Village Unfortunately supplier delays are out of our control we do do our best to advise our customers once we have updates . From looking back at all of our email correspondence there has been no more than a 48 hours on each email response ( our auto response from each email back to you does state 4 days in the even we are busy ) . With the offer of an alternate colour this was purely to offer something as some customers are fine with this , rather than wait for the delay . The free shipping and the cushion was a goodwill gesture to thank you for the delay and inconvenience. Hope you enjoy your Stokke Chair . Nicole

Posted 1 year ago

“Great shopping experience, my order was shipped and arrived within a week.”

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Posted 1 year ago

Hi Vicki , Thank you so much for your review . We look forward to you shopping with us in the future BV

Posted 1 year ago

“Waited a month for an item. Paid shipping costs. Received the wrong item last week. Was demanded photos of the label on the box of the wrong item, then haven’t heard back.”

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Posted 1 year ago

Hi Risa, Sorry to hear your order has been delayed . I can see that my colleague has been in contact with you to resolve. We do look forward to having you shop with Baby Village in the future BV x

Posted 1 year ago

“I had placed my order two weeks prior to the day I needed it. Three days from the due dates I had not received an update about the order. I reached to find out what’s happed to my order, two days later found out that my order wasn't ready and wasn't available in store and had to further wait for my order to be sent to the store. I had to modify my original order as what I wanted to purchase wasn’t available in store, to be told that what I had already modified was no longer available and to wait longer, I was not impressed. After all the hassle communicating back and forward over email, to then go to the store in the day of the baby shower to be told my order was not ready I was furious. I had to demand the lady to go look for it out the back, as I was assured it would be there. After waiting 10 minutes for the staff member to find it, I wasn’t apologised to after her being wrong and refusing to look for my order. At the end it least I had my order unlike my friend that had also purchased at the same time as me, also reached out to customer support and was told it would be there but there order was not there and where angrier then me. We had to get there gift sent to there house instead of it even does show up and had to write the address down 3 times as the lady kept throwing out the address. This review will be posted online unless baby village will reimburse me for my troubles and showing up to the baby shower empty handed.”

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Posted 1 year ago

“Great service, prompt responses to email and phone call question.”

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Posted 1 year ago

Hi Nicola , Thank you so much for your lovely words ! We do appreciate you shopping with Baby Village BV x

Posted 1 year ago

“Amazing product, disappointing service. Delivery took 4 weeks- I had to follow up 3 times (no response to online chat or email) and was told on phone that there has been a delay in products however I never received any updates. Pump is amazing and highly recommend!”

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Posted 1 year ago

Hi Lindy , Our Apologies for the delay with your Medela pump there was an Australia wide delay due to the supplier and a stock issue . I am very sorry your weren't updated regarding the delay . We do hope you shop with us in the future BVx

Posted 1 year ago

“One item was overcharged. Sent an email two days ago and still haven’t heard back.”

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Posted 1 year ago

Hi Nathalie, Thank you for your email . We did receive your email on Sunday (we have a 4 day response time this allows weekends ) , I can see that my colleague Natasha has replied to you at 1030am today in regards to the overcharge and a resolution . If you require more assistance please don't hesitate to contact us . BV x

Posted 1 year ago

“Went into store to buy a baby bouncer. They had none in store but had one in the warehouse. I paid & they said that they would call 1 day or 2 later once it had arrived in store. I got a call later thaw same afternoon to say it was in store & ready to collect. Great service & would highly recommend as staff helpful too.”

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Posted 1 year ago

Hi Lucille, Thank you for you lovely words . We look forward to having you shop with us in the future ! BV x

Posted 1 year ago

“The team have great knowledge of all the products so I was able to make a well informed decision.”

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Posted 1 year ago

“Lovely sustainable cup”

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Posted 1 year ago

“Love the new website.”

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Posted 1 year ago

“Such a great range of adorable gifts 🎁”

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Posted 1 year ago

“Quick delivery thanks!”

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Posted 1 year ago

“Great customer service team who was extremely helpful.”

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Posted 1 year ago

“Great company. Love their products!”

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Posted 1 year ago

Baby Village is rated 4.3 based on 183 reviews