Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.71

4.7 Rating 590 Reviews

92 %

of reviewers recommend Back On Track USA

4.7

Based on 590 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love Back on Track! My upper level horse has the sheet, hood, poll cap, exercise boots and ankle boots. A difference is noted when he can’t wear his sheet and poll cap!”

Back On Track USA 5 star review on 22nd June 2023

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Posted 1 year ago

“I use Back on Track products for my horse, dog, cat and myself”

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Posted 1 year ago

“the item doesn't fit, and the label says to disregard sizing as it is incorrect. After multiple emails and phone calls the issue remains unresolved”

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Posted 1 year ago

We are sorry to hear you haven't received a response from our customer service, that is very unusual as we answer all calls and emails. Our customer service email is info@backontrackusa.com.

Posted 1 year ago

“GREAT pain relief”

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Posted 1 year ago

“Helpful staff, wonderful products, and durable materials. All of my show horses have some sort of Back on Track Product, and many have more than one!”

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Posted 1 year ago

“Back on track is a great company to deal with. I had purchased a mesh coat for my dog but got the wrong size. I contacted them and was able to return it for full price! I have purchased their other products in stores and love the quality. Thank you to a wonderful company!!”

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Posted 1 year ago

Author didn't leave any comments.

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Posted 1 year ago

“Whether it’s for the horses or for myself the Back on Track Products never disappoint! You can’t beat the quality and the results speak for themselves. I’ve been using this brand for 8 years and I always highly recommend it!”

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Posted 1 year ago

We're so happy you and your horse are enjoying our products! Thank you for the pictures, we love getting them and the two of you look like a perfect pair!

Posted 1 year ago

“love BOT!!”

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Posted 1 year ago

We love that you love our products!

Posted 1 year ago

“Mare doesn’t like the new boots but they are perfect”

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Posted 1 year ago

“Customer service is brilliant. Issues are resolved quickly, packages arrive on time (if not early). I absolutely love that, if you wish to return a product, BoT will refund the purchase price and ask that you donate the product to a local rescue (for many of their products).”

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Posted 1 year ago

“I love Back On Track products and have worn them for several years purchasing them at the Upperville Hoese Show. I have fibromyalgia and several horse related injuries and wear the tee shirts, all the time, even in the summer at night, the collar is amazing for muscles that are tight and painful in the neck and I wear the ankle brace every single day...I cannot imagine not having Back On Track products !”

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Posted 1 year ago

“Easy ordering High quality products Fast shipping ❤️”

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Posted 1 year ago

“Great results! Love them”

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Posted 1 year ago

“I purchased a queen size mattress topper. It is the best! I now have them on all the beds. Thanks for such a great product”

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Posted 1 year ago

“We received OUTSTANDING customer service at the both located at the Equine Affaire last month when one of their devices was having difficulty placing an order for me. My daughter and I both enjoy the products we purchased. Like the design and material of the riding pants. Great prices at tue show as well!!”

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Posted 1 year ago

Tracy, thank you for the kind words! It was nice meeting you at Equine Affaire.

Posted 1 year ago

“I was very happy with the help and professionalism I received from back on track the products are good quality. Thank you.”

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Posted 1 year ago

It was nice to meet you at Equine Affaire :)

Posted 1 year ago

“I ordered and received 3 jackets. 2 of the 3 Jackets I received were perfect. The 3rd (the 1 with the hood) has a flaw. It was cut too small around the neck and rides up my neckline. Very irritating. I reached out to Back on Track and have not received a response. That is sad. I also purchased 2 sets of socks. My husband really likes them. Still hoping to resolve the issue with the jacket.”

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Posted 1 year ago

Sorry about the trouble with your jacket! Your replacement jacket has been shipped.

Posted 1 year ago

“Love this company. Great products and customer service.”

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Posted 1 year ago

“I bought 3 dressage saddle pads. I’m very happy with the pad itself; however, the front Velcro straps make it impossible to secure to saddle as the velcro where you fasten seems too short or put at the wrong place. Therefore, the pad slides back. It is very annoying. For the price of these pads, (and I now have 3 of them) they need to change the the front Velcro to better secure to the saddle.”

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Posted 1 year ago

Thank you for your input - we appreciate you taking time to let us know about this issue. Our pad straps are designed to fit most saddles. Unfortunately, there is such a vast variety of saddle styles, and we attempt to do our very best to fit every brand of saddle, but we sometimes fall short.

Posted 1 year ago

Back On Track USA is rated 4.7 based on 590 reviews