Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 683 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good, timely customer service”

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Posted 3 months ago

“I ordered a queen sized mattress pad for my sister for her birthday, prior to her telling me she bought herself a king sized bed for herself. We asked to exchange for a larger size. I purchased this during Black Friday at a discount. They refunded me the full price for the mattress pad, along with enough to cover the fully priced king size AND SHIPPING. Over the moon with the service here. Couldn’t be happier and I didn’t even get anything, besides great service and a happy sister. Thank you!!”

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Posted 3 months ago

“Exceptional customer service,”

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Posted 3 months ago

“I was looking for a winter riding glove, and one of my barnmates suggested the back on track gloves... and I tried hers after my hands were frozen...and indeed was "sold" at the prospect that I had found the answer...I ordered my own pairs and indeed they are magically how well they work”

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Posted 3 months ago

“Easy to order, fast shipping.”

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Posted 3 months ago

“It was shipped in a timly manner. I have not used it yet”

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Posted 3 months ago

“Love all your products!!”

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Posted 4 months ago

“Boots make a big difference!”

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Posted 4 months ago

“Very good customer service. Answered question immediately, courteous and friendly”

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Posted 4 months ago

“Got exactly what we ordered, prompt delivery even during the Christmas rush time.”

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Posted 4 months ago

“I like my other BOT products but have inly had this halter a few days. Right off the bat, the crown piece should be a break away!”

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Posted 4 months ago

Hi Julie, Thank you for your feedback! I will relay this to our Design Team. Happy Holidays, Carly R.

Posted 3 months ago

“I absolutely love Back on Track products!”

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Posted 4 months ago

“I love the quality of Back on Track products. I have the wraps and now a cooler and my husband ordered some gear for himself since I have convinced him of the benefits of the products.”

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Posted 4 months ago

“Back on track is the best for horses, humans or dogs!”

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Posted 4 months ago

“I have used Back on Track products for my three Labradors for many years....I am extremely pleased with the quality of the products, the mesh therapeutic coat, the cool coat, and the heavier coat. I noticed a significance difference when my one Labrador was injured, resulting in a spinal bleed. I used the bed liner and the bed as well for her during that time. She is one who does not like any coat, harness on her but she actually put her head down, wanting me to put the coat on.....I am a firm believer in the "magic" of all the Back on Track products.....Thank you....”

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Posted 4 months ago

“Honestly I am amazed on the differences I noticed after just one use! I could feel the difference especially in the legs it warmed them up just like it says it does! And took the swelling considerably down! 100/10 recommend I have since bought the whole set and will be buying more soon!!!”

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Posted 4 months ago

“Back on Track products are great. Have been using them for years, started when we still had horses. Back on Track rocks?”

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Posted 4 months ago

“I love the products. I have them for my horses, dogs and myself.”

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Posted 4 months ago

“I ordered the Dixie Dog Hock brace for my dog. Finding the correct size was very straightforward and ordering was easy also. I received my order on time and I have had no difficulties with it.”

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Posted 4 months ago

“I used the elbow sleeve and the wrist support to help with some swelling in my arm and hand and they worked wonderfully to reduce the swelling. All of your products I’ve used, for both people and horses have been five stars. Thank you.”

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Posted 4 months ago

Hi Barbara, Thank you for your wonderful feedback. We are so happy to hear how our products have helped not only you but your animals as well! Best, Carly R.

Posted 4 months ago

Back On Track USA is rated 4.7 based on 683 reviews