Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 681 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

Visit Website

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got the dachshunds ones and the girth is way too short. My dog would have to be a stick dog.”

Helpful Report

Posted 3 weeks ago

“I was very excited to recieve my regular dog coat item. Unfortunately, despite following measuring instructions, it was way too big. When I reached out to say my dogs chest is big and warrants a large (which he typically wears) but his length is small, and what should I do about the dilemma, the response was simply exchange it for a smaller size; not helpful. I decided to just go for a refund and was charged a $20 restocking fee because it was "full of hair". A complete exaggeration. I used a lint brush and a damp cloth and got most, but admittedly not all of his fur off. It's impossible to get it all without throwing it in the washing machine which would have also been a no-no I'm sure.”

Helpful Report

Posted 2 months ago

Hi Randi, Thank you for sharing your experience. I apologize the sizing on the first coat purchased was too large, so the best solution in this instance was to provide a return and refund to your preferred method of payment (card or store credit) so that you may purchase the correct item/size. We're more than happy to provide insight on sizing once measurements are provided. We accept unused items for returns, but do charge a restocking fee per policy if the item is returned in a used condition. Please let me know if you have any further questions. Warm regards, Nicole R. Customer Support Back on Track USA

Posted 2 months ago

“I placed the order on 12-2, I didn’t receive a shipment notification until 12-9, it’s scheduled for delivery on 12-16. I’m pretty sure I paid extra for upgraded shipping, I can’t remember anymore. Not impressed with the effort placed to get this bed to me. It had better be good.”

Helpful Report

Posted 3 months ago

Hi Mark, Our deepest apologies on the delay. We did get swamped with orders from our Black Friday/Cyber Monday sales and took us longer than usual to get packages out. You did choose FedEx Ground for your shipping option which has been having delay's on their end as well with the nationwide orders. I am so sorry for this inconvenience. If for some reason the bed is not to you liking we do offer free returns below: https://backontrackusa.com/pages/return-policy Happy Holidays, Carly R.

Posted 3 months ago

“Bought Large ,Medium and small knee boots none of them stay in place they squash up, don't stay in plce.”

Helpful Report

Posted 10 months ago

“Not happy with product size or fit. I love the horse products but not satisfied with this dog coat! I even reached out to check my size selection being correct and was assured it would be- NOT. Lace chest piece is not convenient!”

Helpful Report

Posted 11 months ago

“2 small need to exchange!”

Helpful Report

Posted 1 year ago

“First time buyer.”

Helpful Report

Posted 1 year ago

“Disappointed of my last purchase.”

Helpful Report

Posted 1 year ago

“I have been using my Back on Track tshirt for 4 days now. So far, I do not see any effect on the tight muscles and muscle spasms in my upper back. I have had better results with a heated vest.”

Helpful Report

Posted 1 year ago

Norma I was reviewing our files and I see that no one responded to your comments. My sincerest apologies. The tee-shirts, or for that matter, all the clothing is designed for maintenance support and a feeling of general well-being, they do not provide the immediate and targeted Back on Track effect our brand is known. For upper shoulder and neck, I suggest the Neck Cover and or the Dicky Bib.

Posted 1 year ago

“I like the product, but I need a response from customer service on my email with a question about it! I am not sure if I need to exchange it.”

Helpful Report

Posted 1 year ago

We are so sorry we did not respond quickly enough to your email; we never want to let our customers down! Our customer service team has responded to your email. We do strive to answer all customer service emails in 24 hours M - F. If you need anything further, please contact us at: info@backontrackusa.com

Posted 1 year ago

“Customer service is very disappointing! Filled out a return form and received confirmation that it was received and I never heard back from them!”

Helpful Report

Posted 1 year ago

We are so sorry to hear our return process failed somewhere along the line. We are investigating the issue and will make sure your return is processed right away.

Posted 1 year ago

“The saddle pads have a rope decoration that has rubbed my horse on both sides and by his front leg. The cord is too rough. No other options as the Haze doesn’t come in an extra large. Not enough selection for 18.5 saddles.”

Helpful Report

Posted 1 year ago

The rope trim is only on the outside of the pad but some horses may have a sensitivity to any seam or stitching. We never want anyone to be disappointed with our products. Returns are easy; there is a link at the bottom of our website for returns purchased from us. If a Back on Track product is purchased from one of our retail partners, returns can be done directly through that store.

Posted 1 year ago

“the item doesn't fit, and the label says to disregard sizing as it is incorrect. After multiple emails and phone calls the issue remains unresolved”

Helpful Report

Posted 1 year ago

We are sorry to hear you haven't received a response from our customer service, that is very unusual as we answer all calls and emails. Our customer service email is info@backontrackusa.com.

Posted 1 year ago

“You charged 20 percent restocking for a product that did not work.”

Helpful Report

Posted 2 years ago

Back On Track USA is rated 4.7 based on 681 reviews