"Long time Backcountry customer (daughter) as she lived near the location in SW Virginia. She took an assignment in Alaska and had items shipped to her. No reference in the checkout process that the $8.99 return FedEx does not apply. Nothing referencing this may not apply to Alaska. She had to spend over $150 to ship the items back as they refer to somewhere else on the site that refers to not applying outside the contiguous states not in the check in process or return process. Not acceptable"

"My package was delivered to the wrong address. FedEx even posted a picture of the wrong place. I contacted back country immediately to inform them they told me to wait 48 hours so I did. Than they wanted to start the process over again. I disputed the charge and will stick with REI. THEY HAVE THE WORST SERVICE"

"I\u2019ve ordered three big ticket items from here. The last one was a Garmin Inreach mini. I ordered a brand new one. Shipping seemed pretty fast. It arrived on time. I check my mailbox. Noticed a soft package from backcountry. Hmmm, I thought. This doesn\u2019t look right. I open it up and it\u2019s a pair of size 2 women\u2019s pants. I haven\u2019t worn a size 2 since I was six months old. \r\n\r\nSo I call customer service. She apologized and said she will personally get one herself and ship it in two days since I told her I ordered it to arrive by the weekend for a hiking trip. I then returned those tiny pants promptly. \r\n\r\nMy Inreach mini arrives within the two days and I immediately notice the garmin box was not sealed with a little clear sticker. Uh oh. I open it, everything was already unpackaged and ripped open like a Sasquatch looking for jerky. Great...a return or \u201copen box\u201d. I paid for a brand new with brand new pricing. I did not pay for a used one at full price. I plug it in, turn it on, and I get to see who the pervious owner is...hello \u201cVerle\u201d. So I contact customer service again. \r\n\r\nThe guy was very short, did the \u201cuh huh\u201d stuff while I was explaining the situation. Seemed like he wanted to get back to his beer or something. Big delay on the phone too. Anyway, he says ship it back and we will get you a knew one. Nothing offered for my troubles like a discount for my next purchase, nothing to keep me as a customer after going through all this hassle. So, they will not be getting \u201cVerles\u201d Inreach mini back until I get what I paid for and I will not purchase from them again in the future. Horrible customer service. Having to spend extra money to drive a half hour to the nearest UPS each time they can\u2019t get it right, not too mention printing my own return label. Ink isn\u2019t cheap ya know, nor gas right now."