“Nightmare to deal with. Very slow delivery as it comes from Germany. Returns are to the UK. Having seen that my return has been received by them, I contacted them to ask when I’d be refunded. They have said 4 weeks is their usual time frame. The UK law says they only have 14 days to refund, but I guess they hide behind the face that they are a German company.”
“Deceptive marketing - German based company with delivery times far exceeding the estimate on the site. Says offers free returns from UK, but no one responding to my email to give me a returns code. Other reviews suggest that no refund ever materialises so not sure whether to just try and sell the bag. Avoid!”
“Not got my bag , been 2 weeks , they say evri has it , they are fobbing my husband off now , they are not in the uk , i see others have huge delays too , does the bag even exist , i doubt it ....”
“This shop is dodgy. The only thing UK-related about this shop is the name - everything is Germany-based. The 2-4 days delivery is only for within Germany (fine print) and doesn't apply to UK.
It took them 6 days to even give the bag to the courier company. They read but didn't respond to an email (ever - the options below only go to 7 days - they never responded). The bag was bought as a gift and it arrived too late for the trip it was bought for (because it took 8 days, not the 2-4 days stated) - I thought that buying from a UK-based company would be quick - except it isn't UK-based, despite the name.
It is just deceptive to call the shop bags.co.UK when it actually has NOTHING to do with UK.
Buyer beware”
