Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 7,970 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

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Metrics

4.4

Based on 7,970 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Banggood 5 star review on 25th April 2025

Sandeep Shonik

Banggood 5 star review on 1st April 2025

Torocsik

Banggood 5 star review on 1st March 2025

HoferJC

779

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered shoes and it took 2 months to receive them, and then the color was wrong............ It is IMPOSSIBLE to speak with anyone there either on the phone or email. I think this is done intentionally. Buyer BEWARE, complete rip off!”

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Posted 4 years ago

“I bought an electrical bike. Delivery took almost two months. The bike came with two problems: (i) electrical discharges are occurring next to the rear wheel brake area and causing electrical shocks (ii) the rear tire valve is defective and is allowing all air to escape. Banggood after-sales is inexistent. I filled a form inside the order area, no answer. After that, I sent an email, also no answer. One month has passed since I received the defective bike. Be aware, you will have no warranty and no after-sale support when buying in banggood. Terrible service.”

Banggood 1 star review on 29th September 2020

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Posted 4 years ago

“J'ai reçu une commande mal emballée verrière asw 28 reçu déformée voir photo Un peu de carton bien placé aurait évité la déformation”

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Posted 4 years ago

“I cant get any onformation from my pack. I was working and phone ranged that the carrier boy aks me came to the pack. I dont know this day I get my pack I my working. They said I must got an email for the shipping day and time.”

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Posted 4 years ago

“It was damage!”

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Posted 4 years ago

“Worst experience since my internet shopping, since 1999 !!! Buy ok: Then six weeks no delivery although 5-7 days (business days) are indicated. Inquiries by email were answered with standard texts, probably chatbots. Absolutely helpless & senseless. Then fed up, therefore cancellation: In the event of a refund, € 55 was lost because the purchase was traded in USD and the US currency has since expired. Inquiry at PayPal about buyer protection resulted in repeated inquiries by email at Banggood that I received confirmation that I received 55 € less. Explains what the situation is by email for weeks. But Banggood struggled to die. Customer service zero! Beware of the crooks from China! What can the customer do if they fail to deliver for more than 6 weeks and on top of that they damage their customers financially ?!”

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Posted 4 years ago

“item broke first time i flew it.”

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Posted 4 years ago

“I had to order twice the same article to receive it. Deliver was super slow. Article does not perform as good as advertised.”

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Posted 4 years ago

“Sehr schlecht! Mehr als 3-fache Lieferzeit als angegeben und wer nicht reklamiert wartet nochmal wochenlang!”

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Posted 4 years ago

“Worst app ever they lied for you to sign up i dont recomend this app to no one all the people i share they had the same problem they sign up you get 50 GB paid as soon as you verified your email and it goes away and it goes to points what do you do for points nothing first they told me they expired then they where points and the agents that you chat are the worst they lied and dont help at all and i order is been past 20 days and have not recieved it yet and they said is been delivery wow is crazy i told them i have not recieved what they told me oh call the post office if they have they dont even have control of your package Especially agent geena”

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Posted 4 years ago

“Item not as advertised.... 20 watt panel is the true output, not 200 watt”

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Posted 4 years ago

“poor packing , box crushed in shipping”

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Posted 4 years ago

“Dear authorities and readers. I have but a Xiapmi Youpin Five Smart UVC Lamp (it build with 2x very sensitive and thin glass bulps and need an good protection) from Banggood.com. Because they send it only with itselfs cartoon and dont secure it with any bubble paper or etc. it was comes broken. I had make a evidence video and take pictures and proof it to Banggood. They apology and promise send a safer packed item and send a new one. But the second one was exactly the same without any safer packing and its bulbs was broken too. They apology the second time and promise send this time really protected one. I have agree and wait an other 1.5 months for delivery. I was shocked as i see this one was again packed without any protection and the bulbs was broken again. I was very dissapointed and angry but the Banggood Coustumer Sevice write the promise write this problem to the item carrier and let send it absolutely safer this time. They send it for the 4 time but as you can guess they send it again without additional safer material like any bubble paper etc. I was very angree and write this to the Banggood.com Coustumer Service, the had promiss me to send it safer 4 times but they had dont keep their promises!. This time write me the Banggood.com Coustumer Service they can make a refund but they write i can only get almış %30 less than i paid and they would not pay the additiomal fees back. However had payed for additional insurance for additional fees and the Banggood policies and regulations says they make full refund if the item not arrives or of it comes demaged. Banggood.com sell a extra insurance for all this for extra high payment. Because the item have a long way from China and cross overseas i had buy extra insurance and pay for much mor for all fees inclusive. But they will now pay less than i have payed and dont pay back the additional fees. All this payment have proof (all sended to Banggood.com), i have take from all conversations screen pictures. Banggood looks coustumer friendly until you need to use the insurance, after they are very incompatible and dont wont and need fairness for the coustumers. I am very dissaponted with Banggood.com and search for institutions/places (online and physical) for seek my rights as Coustumer. Hope for get any help. Thank you.”

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Posted 4 years ago

“VERY LATE DELIVERY”

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Posted 4 years ago

“Product description and pictures misleading. Pictures show toolpost and four or five toolholders, description mentions kit. I received one toolholder only.”

Banggood 1 star review on 17th September 2020

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Posted 4 years ago

“please beware!all 4 and 5 star reviews written are all fake written by friends and affiliates of banggood.com or the employees themselves written under different names”

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Posted 4 years ago

“I brought a dress. It was excellent on picture. In reality it was made from cheap, thin cotton. Not good enough even to used it at home. I return it. I haven't got any refund. I lost 24€ plus post costs. I will never buy anything from them. Very bad company.”

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Posted 4 years ago

“Product not in Australia as stated BUYERS BEWARE OF THIS”

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Posted 4 years ago

“Order one item of 50€, and received another version of the same item valued on 35€... totally a joke”

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Posted 4 years ago

“"Free Shipping" is offered but Banggood still charged. Despite the ad still showing "Free Shipping" Banggood maintain this does not apply to multiple item purchases - in fact they fought Tooth-n-Nail to deny responsibility. After 45 years in business I have not ever known such unconscionable deception as excuse for their action in charging shipping. Frankly, Banggood will try anything to maximise their profit - no lie too big!”

Banggood 1 star review on 3rd September 2020

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Posted 4 years ago

Banggood is rated 4.4 based on 7,970 reviews