Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 7,968 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

Questions

Metrics

4.4

Based on 7,968 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Banggood 5 star review on 1st April 2025

Torocsik

Banggood 5 star review on 1st March 2025

HoferJC

778

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item does not work with my smartphone although it states that it works with all Type-C phones. Already sent message to customer service, awaiting reply.”

Banggood 1 star review on 20th October 2020

Helpful Report

Posted 4 years ago

“Is not fault of Banggood, is the product that is not good. The material used for the mask is too hard to ensure a good seal on the face, even with the help of the silicon ring and the mask itself is too small on the face, like it would fit on a baby, maybe. Not happy”

Helpful Report

Posted 4 years ago

“Drone defective on arrival! Visibly not tested... Can connect on wifi 5G but no image (dark screen) on my smarphone. Inexistent support, not fair negociation, not honest. I have opened a Paypal dispute, that ended by returning the drone... at my expenses! Waiting now (19,oct 2020) for refund: takes some time! Angry... Happily i have Paypal to help me!”

Helpful Report

Posted 4 years ago

“FRAUD COMPANY!!!! They send wrong product! I would like to remaid you against buying somethig worthless in this shop. On 24 July I bought Xiaomi Mi 10 Lite for over then 304 USD. After 3 weeks I received package and inside bag was different phone. Immediately I write to Banggood staff about this problem, and from 3 weeks they still not solve problem and any different proposal. Today they write to me that " We did not ship a wrong item. We recommended that you complain to your local post office". This is stupid becouse package was undamaged and any signs of opening package by third person during journey to Poland. ONLY WAY IS TO GET MONEY BACK ON PAYPAL. FRAUD COMAPNY!! I WILL NEVER BUY IN THIS SHOP IN FUTURE! OrderID:87746965”

Helpful Report

Posted 4 years ago

“I bought a walkingpad C1, it came with a damaged belt. I had to send many photos and many videos, they did not understand or rather did not want to see the defect. They told me to buy a new belt and replace it myself .... In the end we proceeded with DOA and got a refund. However, they forced me to prepay the shipping costs. For the reimbursement of shipping costs, I was forced to open a PayPal account. I told them that there would be costs from PayPal and that I would not receive the net corresponding to the amount spent. They ignored me and I lost money. I am still writing to them about this money difference but they are playing smart. Company to be avoided, incompetent customer service, VIP service that pretends not to understand and cheats customers. No more Banggood”

Helpful Report

Posted 4 years ago

“Recieved tester but it was broken. I reported it on chat support & was told a replacement would be sent right out. There was no confirmation or email of this anywhere. Didn't recieve it or see any messages about it so after awhile I contacted them again by chat and they wouldn't address the fact that I never recieved, when I asked about that but again said they would send out a replacement. It's been awhile and again, no confirmation or notice anywhere that it's been sent out. Website, my acct, says nothing pending or sent out. Not too happy about that kind of handling. The way I see it, if a replacement is sent out to a customer, for a broken unit, they should recieve some kind of email to confirm it has been sent and it should also be noted on website in the "orders" dept or somewhere. So I don't know if they ever sent a replacement or not. It's been close to 3 wks I think, since I 1st reported the broken tester.”

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Posted 4 years ago

“BECARFUL, BANGGOOD are big cheaters, thay sale plastic show as "real cow leather", they will force you to send the forgery back but they will not return the shipping payment. BECARFUL, don't be a sucker as Me, BANGGOOD are big thives.”

Banggood 1 star review on 18th October 2020

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Posted 4 years ago

“In the description, it clearly says the back light was for a 2016 Audi SQ5 but it wasn't. Tried to get a refund but they wouldn't give one and apologized. Now they won't return my emails.”

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Posted 4 years ago

“Looks nothing like one advertised , it's black with white trimming in picture ..one sent is plain black...”

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Posted 4 years ago

“NEVER buying metric Again , Way to Small what am I going to do with this ?”

Banggood 1 star review on 16th October 2020

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Posted 4 years ago

“I bought an LED light. They sent me a water pump. A WATER PUMP! Now they want to refund me only the cost of the LED light and not the shipping that I paid. They are also giving trouble for me to return it to recover other costs I incurred using my courier. Terrible! I am not buying here again, sorry! It's not worth the hassle. If things go good, no problem. But when they go bad, it's hell!”

Helpful Report

Posted 4 years ago

“Chinese business that will sell you something they don't have then order it from China for delivery to you. Maybe. They will stall and email nonsense back and forth hoping you will just go away. After all, they already have your money. AVOID THIS SCAM BUSINESS”

Helpful Report

Posted 4 years ago

“I created a new account and was offered a $20 coupon. I livechated several times to find out how to get the $20 as I buying an RC plane. Their livechat customer person, promised to send an email to explained how to apply the $20. Never got the email (twice I was told of the email). Now, that I find out that is only $12, the coupon expired. There was not information about coupons expired. This lack of transparency, only results on customers going to other vendor sites. You lost me as a customer.”

Helpful Report

Posted 4 years ago

“the product is of poor quality”

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Posted 4 years ago

“Switch does not work, it turns on at 185 but never turns off!”

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Posted 4 years ago

“I ordered the GamaKey87 keyboard with RGB and one of the lights could not keep up with the rest of the lights. Upon further inspection, one of the lights could only actually cycle through three colors. I e-mailed the staff for a response, hopefully customer service will reach out. This was ordered in a group order and took 2 weeks which is longer than doing an individual order. Possibly more expensive than an individual order too... I wish the coupons were easier to cycle through. The site is a bit hard to use. E-mail customer service to see if you could extend your warranty during the pandemic.”

Banggood 1 star review on 13th October 2020

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Posted 4 years ago

“no instructions in english to be able to use product !!only chinese !!”

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Posted 4 years ago

“i already gave my review!!!!!!!!!!!!!!!”

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Posted 4 years ago

“Very bad customer service!!!”

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Posted 4 years ago

“The transmission case was crushed/pressed in to the clutch case housimg due to super light packaging, should have put in a better box and re enforced before sending.”

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Posted 4 years ago

Banggood is rated 4.4 based on 7,968 reviews