Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 7,971 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

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Metrics

4.4

Based on 7,971 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Banggood 5 star review on 25th April 2025

Sandeep Shonik

Banggood 5 star review on 1st April 2025

Torocsik

Banggood 5 star review on 1st March 2025

HoferJC

779

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No option to give Banggood 0 Star. This is scam company. My order number 85611177. Don't buy anything. I was ordered mobile phone 6 june2020. Still I haven't received my mobile. Tracking code is fake, it's showing mobile is stuck Belgium GLS center from 4 July 2020. I'm trying for refund, they are not contacting with me. 100% scam. Don't buy from any chinese online store.”

Helpful Report

Posted 4 years ago

“In 2020.08.06 I received a TV, sent by Banggood, that when opening the box I noticed that the screen had a scratch (+ - 15 cm) in the upper right corner of the screen, this risk was not made in the transport because the box was intact and sealed. On 08/07 I sent the complaint to Banggood's customer service to report the situation and ask for a solution, I attached photos and a video. To this day, I have no satisfactory solution, and banggood does not assume its own guarantee policy.”

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Posted 4 years ago

“Banggood are chitter . I placed order for Electriction load tester before 4 month . When I placed order that time delivery days was showing with in 15 days but once I did my transaction I got message from company there will be 45 days delivery . By 22nd of August I received a mail from this company. your has been is cancelled and Your payment will refund within 4-5 days your payment . but I have not received any funds payment from banggood. number of times I called to Call Center nobody responds in properly and I still have not received any refund from banggood.”

Helpful Report

Posted 4 years ago

“Have waited over 70 days for delivery of our purchase. Called company and they told us the product is stuck in the delivery process and that it is up to us to research what the problem is! They will not fix the problem or refund our money. From reviews below, looks like this is a common issue with "Bangood" I'd bet that the positive reviews, especially regarding fast delivery, are FAKE. Do yourself a favor and buy somewhere else.”

Helpful Report

Posted 4 years ago

“Scammers. They send you broken products and then tell you to ship it back which costs 10 times more than the actual product. AVOID THESE SCAMMERS!”

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Posted 4 years ago

“OrderID:78818171 Recieved Mini PC which was broken during the shipping - https://www.youtube.com/watch?v=9a27iqfZcJk . After 7 months of e-mailing and attempt to return the item they are proposing me partial refund which means I will loose ~70USD despite I payed for insurance shipping. Will never use this shop again.”

Helpful Report

Posted 4 years ago

“Totally wrong she size. took a month to ship”

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Posted 4 years ago

“I do not recommend ! After orders of thousands of dollars, they refuse to solve my problem with an order placed 62 days ago and which never arrived in Europe. I usually paid with paypal and there were no problems. Now it was a gift from my daughter who paid with the card. Goodbye money, goodbye order. Nobody notices you, only automatic answers. And it's not just about this order, in general, banggood has changed for the worse. I do not recommend ! AWB GLS: 612370717632”

Helpful Report

Posted 4 years ago

“Don't purchase from this company! My item was faulty upon arrival. I have been emailing Banggood for months and the customer service team just reply 'I will escalate your concerns', but nothing ever happens. Finally they asked for more photos, then a video, then its escalating again!. This is just a strategy in the hope you will give up trying to get your money back or a replacement. At one point, Banggood offered me USD7 dollars as compensation (for a $170 item!) They are a company that do not care. Do not purchase from Banggood. It's taken 3 months and I have lost my money.”

Helpful Report

Posted 4 years ago

“Ordered several items in March 2020, it has been 5 months and items were never received. Banggood refused to issue any refunds and provided my Visa credit card company investigative unit with fake USPS tracking numbers. The dispute was escalated however Banggood provided a Chinese website tracking page showing my items were shipped out - this page looked fabricated as the translations or timeline did not make any sense. We provided 5 months of video surveillance showing proof that no packages from USPS have been delivered, only Amazon boxes. Despite all of this effort, Banggood continues to refuse any refunds. Please do not purchase from this company. Other "positive" reviews seem to be fake in order to attract victims.”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY! THEY ARE DISHONEST, UNPROFESSIONAL AND DID NOT DELIVER MY PRODUCT I ORDERED IN MAY 2020. IT HAS NOT BEEN DELIVERED AND TODAY IS AUGUST 17, 2020. THEY KEEP WRITING TO SAY WAIT 5 MORE DAYS, 12 MORE DAYS, 10 MORE DAYS. THIS COMPANY SHOULD NOT BE ALLOWED TO BE IN BUSINESS!!”

Helpful Report

Posted 4 years ago

“It took 90 days to get the item I ordered and we had to contact them 8 times with a fraud case warning. I will never ever buy from this scam outfit again, not even for free stuff.”

Helpful Report

Posted 4 years ago

“I ordered a quad copter at a price that seemed too good to be true. It was. The Quad copter was never shipped; they gave me some kind of excuse and offered to refund my money. I accepted and they refunded my money. However later that month I discovered thousands were charged to my credit card by someone shopping and traveling. My credit card company straightened out the mess and didn’t seem too surprised at my allegations of this company. It was my first and last experience with them. Don’t give them your credit info.”

Helpful Report

Posted 4 years ago

“I ordered an expensive GPS-Tracker that should have 3G, but it supports only 2G. Banggood sells scam products!! The only thing that the customer service says is, that the warranty is over :( They wont send me a product with 3G, or pay a refund.”

Helpful Report

Posted 4 years ago

“The worst experience ever. I think they are stealing money and don’t send products as they don’t have a WH”

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Posted 4 years ago

“I ordered a lot of items from banggood 4 months ago and still havnt recieved the items nor my refund and I cant get in contact with them.. what can I do????”

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Posted 4 years ago

“Don't ever use this scam shopping app I bought a very poor quality cardigan gauze like and different colour from that was posted in the seller's pictures. Moreover, they posted a fake return policy where they mentioned that you can return any item in 30 days for no reason and you will pay for the return charges. In reality I've wasted almost 30 days in sending useless emails to their so called customer care and even vip one they said they I'll have to pay customs and other not mentioned before charges that will exceed the item's cost. Forgot to mention that they refused to send their courier representative to collect the item and requested that i send it on my own which will cost me 4 times the item cost. More importantly I used to be a regular important customer this is their way of dealing with me. Scam scam scam save your money and use reputable other shopping apps like Amazon and Shein whom refunded my money on at once on the same day and even kept the returned item.”

Helpful Report

Posted 4 years ago

“Banggood is a rubbish company. Nobody shall buy items from their website. Plenty of products are shown available for shipping within 24 hours. It takes sometimes weeks until they ship these items, without any reasons. The support department is totally ignoring the clients: all answers consist in standard stupid robotic messages. They don't care if there are two months delay for delivery. You will never get the paid money back. In the best case you will receive some BG points. The BG points are a big scam, since they can be used only for the products without "promo label". All products from site have the wonderful "promo label" at all times. Thus, I advise everybody to avoid such horrible website!”

Helpful Report

Posted 4 years ago

“Bought an electric bike for 700 euros. Would take 10 days to get it delivered. After 4 months I wanted my money back. Got 40 euros out of the 700 euros I paid. The company should not exist and really do not buy anything there. You can be unlucky and lose all the money like me. SCAM COMPANY !!”

Banggood 1 star review on 5th August 2020

Helpful Report

Posted 4 years ago

“Horrible experience. Received partial order, emailed multiple times, once even in Chinese, no replys, they already got my money so good luck getting it back from them.”

Helpful Report

Posted 4 years ago

Banggood is rated 4.4 based on 7,971 reviews