“I recently purchased 2 barbour jackets online with guidance from the excellent customer service team. There were a couple of glitches which were not the fault of barbour, however, the customer service team (specifically Helen) resolved the issues painlessly and promptly. The product and service from Barbour is unmatched and always first class where the customer is first.
Thank you Barbour team.”
“I sent my Storm Down wax parka, to be re-waxed. It was returned to me within days, and looks like a new coat. I paid £35 for this service, and it was worth every penny. The customer service department at Barbour is second to non. A first class experience from a true British company. I would highly recommend to all.
Thank you”
“In October I went to John Lewis and bought my barbour jacket £180...got it home and the zip was...well I can say wonky n would not zip up..so took it back and they said cant change it ring barbour...after few emails and talks with the after sales team...they decided the zip wasn't faulty.early seeing the zip is completely wonky....they said there not changing it or exchanging it...after been confident in this brand..I can gladly say I will never buy this brand again...really bad customer service for the prices they charge.....please be very careful when buying this brand of clothing...I will never buy again
Lady Sharon Brotherton”
“I used Barbour's re-waxing service and, although quite expensive as you have to pay for postage, it was definitely worth it! My jacket was returned very swiftly (within 3 working days of it arriving with them) and the job was completed to such a high standard!”
“I have always relied upon Barbour jackets for being practical, well made and durable. They stand the test of fashion trends and time and will never let you down. I wouldn't wear anything else!”
“Good product, arrived within a few days - when I contacted Barbour, I was provided with accurate information in answer to my questions and good customer service.”
