“Firstly the staff in the knutsford store were wonderful, extremely helpful and knowledgeable, I ordered a Barbour bedale on Sunday 3rd September 2023 in store and received my jacket Wednesday morning 6th September all delivered free of charge. The jacket is just as expected brilliant fit and superb quality, it’s a pity other companies don’t give this kind of service.
Thank you Barbour
Stephen lucas”
“Seven years ago, I bought a Barbour Fellmoor jacket online from Outdoor and Country. After using it regularly for 7 years I decided to wash it for the very first time in 2022, as per the washing label which said it could be machine washed at 30 deg C. The dry-cleaning sign was not indicated on the garment label. Unfortunately, the jacket shrank!
I wrote to Barbour Customer service who confirmed I had followed the washing instructions correctly and said that if the garment shrank, it was a defective product. I was advised to contact the retailer with proof of purchase. I did not have the proof of purchase but I dug up a review I had done on Trustpilot when I bought it. Outdoor and Country located the purchase on 24/1/2015 but said they could not help as it was more than a year old and suggested contacting Barbour.
Barbour then wanted to inspect the garment and sent me a Royal Mail label for free return. Following inspection they wrote that they had identified the issue that I had found. They wrote they were unable to offer a like for like replacement as they did not have any Fellmoor jackets. But they offered £369 towards a new jacket from their collection.
I opted for the Wellesley jacket priced at £429 and volunteered to pay the £60 difference. This was promptly accepted and in two days, despite the Christmas season, and Royal Mail strike, my new Wellesley was delivered by courier.
I am entirely delighted with Barbour Customer Service as well as their products. They rightfully deserve all FIVE STARS!”
“I’ve been a Barbour customer for a while. One of the last garments that I bought showed a defect, I informed Barbour Customer Service Team and agreed to send it back for inspection. They confirmed the defect, offered a few options and sent a like-for-like replacement item.
It did not matter to me that I spent some time to find a solution with them, the customer support I received was timely and professional. I will certainly continue to shop with them”
“Amazing customer service by I think his name was Derek ..I ordered a men’s coat for my son and it was shipped to the wrong address . They went above and beyond to stop the delivery and get the coat to me.
Great coat highly recommend products and company. More companies should have people who actually help the customers ! Thank you”
“I recently purchased 2 barbour jackets online with guidance from the excellent customer service team. There were a couple of glitches which were not the fault of barbour, however, the customer service team (specifically Helen) resolved the issues painlessly and promptly. The product and service from Barbour is unmatched and always first class where the customer is first.
Thank you Barbour team.”
“I sent my Storm Down wax parka, to be re-waxed. It was returned to me within days, and looks like a new coat. I paid £35 for this service, and it was worth every penny. The customer service department at Barbour is second to non. A first class experience from a true British company. I would highly recommend to all.
Thank you”
“I have always relied upon Barbour jackets for being practical, well made and durable. They stand the test of fashion trends and time and will never let you down. I wouldn't wear anything else!”
“Good product, arrived within a few days - when I contacted Barbour, I was provided with accurate information in answer to my questions and good customer service.”
