“It is impossible to get through on the phone. Twice in the last year I've needed to contact Barclays business banking. I waited 3 days for a call back on a CBILS Loan,. they couldn't help, and needed to go with a different provider.
Now I need to change a signatory on our account. This can't be done online and at the time of writing I've been holding for over 2 hours. Last night I waited over an hour to get through to customer services to be told that I needed to call a different number this morning as that department close at 6pm. Definitely wouldn't recommend Barclays to any small business that needs to communicate wiuth their bank for any reason.
1 star”
“If I could rate them lower I would. 1 feels overly generous. Absolutely the world's worst business banking. Spent 10 hours this week on hold so far trying to get through to mandate change team including 2 hrs 50 mins today at time of writing. Raised a complaint with Relationship Manager who hasn't responded at all.
Last time I changed the mandate I had to go into a branch during lockdown with my ID so someone could photocopy it and use a wooden stamp to certify it. How is that even secure in 2022?
IT infrastructure also terribly outdated. Dont touch Barclays NET it's impossible. They then want to upsell us stuff each year at our time wasting "account review" meeting. No I do not want your Barclaycard for my staff that has old fashioned statements and doesn't integrate to my finance system when instead I could have PLEO. Awful awful awful.”
“Previous reviews say it all unfortunately. Even a very simple operation such as accessing an old PIN or requesting a new PIN (either, really!) is a nightmare. As of now, I have not managed to achieve that, between dealing with unanswered phone calls, dumb UI and unresponsive/distracted operators. Ah, the app chat on Android is buggy to say the least. Barclays truly lives up to their reputation of being THE WORST bank in England - with admirable consistency, day after day.”
“Bank is worst Service I have eye problems in old age I go to Dalston Kingsland Rd rough looking girl in Braids Jeans so Rude to me was too Lazy to help me ohh no I do. not want to be Blamed if I type anything wrong a Begali polite Young Man helped me to pay Barclaycard Honestly a 3rd Class Service not very Helpful”
“This is the worst bank in the UK. They blocked almost all of my bank transfers and card payments regularly. When I say regularly I mean daily. I closed down my business account with them because I lost suppliers as they hadn't been paid. Turns out Barclays blocked payments. There was no reason for this. Our suppliers are UK and used by some of the biggest businesses in the industry. In ALL of the times I spoke with the anti fraud service, they said nothing was wrong, they just wanted to check.
Now they are doing the same to my personal account. Customer service is a joke, as is this bank!”
“Today I went to barclays to deposit the golf clubs money only to be told their only counter was out of order - use the post office sir I was told - only I damn well couldn't despite the poor lady serving in the post office trying her hardest , for some reason her system wouldn't do the transaction - '' You need a deposit card'' she said - something barclays failed to mention & the fact that cheques have to be paid separately . I don't understand Barclays but I'm certain they are now on the slippery slope to oblivion if they can't even manage to actually accept your cash - I thought that was the idea of having a bank ! Morons the lot of them - I'm off to Metro bank !”
“I very much doubt what I have to say here will be making any difference but I will be writing to the Banking Ombudsman and I suggest other customers do the same. Go to their website financial-ombudsman.org.uk or write to your MP and/or visit the Citizens Advice Bureau. My mother, who is 92 in April used to work for Barclays Bank but the way she has been treated recently had been nothing short of shabby. They closed her local branch in Thorpe Bay, Essex, and she has no means of visiting the next nearest branch. I have attempted to register her for online banking, but despite being a digital native I have been frustrated at every turn. The phone lines are closed on Saturdays, and you are expected to ring during the working week to resolve an isdue they created but they still don't answer the phone. My mother has been a Barclays customer for over 60 years!”
“Live chat AI is broken - if they don't have a means to help with your query, instead of an "other" option, it just loops. Disabled my card after a two-factor authenticated purchase was deemed fraudulent (I mean, what's the purpose of two-factor authentication if not to remove this possibility). Spent literal hours on hold in the past trying to resolve issues. Mugged me off more times than they've helped me. But hey, the hold playlist starts to slap after hour 2!”
“The service at Barclays Bank is absolutely dreadful. I asked the mandate team to email me the necessary authorisation for an account which they promised to do within 24 hours.Nothing was received. I have now to telephone again and so far I have been waiting to be through to the mandate team for 75 mins and all I get is an inane intermittent message that we will put you though as soon as possible. I find this level of service intolerable for what is supposed to be a bank that prides itself on service.”
“needed help yesterday ...and thankyou barclays for giving it ..girlfriends bank card would not pay out money she had for new car ..so very helpfull customer service lady 'Lilley' ...transfered my savings to my card .and i was able to pay for the car ...you saved our day barclays ...thankyou ...đź‘Ť”
“Avoid! Miserable working environment, some toxic senior level staff with little academic experience and no moral backbone. Superficial communication, work according to orders, no questions welcome and no need to think. Internally, no regard for clients - they are just bumbling consumers with problems. Unfortunately, the reviews below are correct.”
“I used to work for Barclays and I have to agree with all the reviews, it is an horrendous environment to work in, they don’t care about staff and hence the massive turnaround in staff. The only way to succeed at Barclays (no offence intended) is if your part of the LGBTQ community, your in your 20’s and preferably female. The management is corrupt and if they don’t like you to have an opinion, or forgot to mention on my list above to succeed is to have as much brown stuff on the end of your nose.”
“Customer service is ridiculous
After going through automated services and finally speaking to someone (50mins) I was referred to another department
I was told it was the online company's fault even though I phoned them first and they said it was the banks
I phoned the online company again who stood by the initial statement that the bank declined my card not them. The bank said they were pending because the company accepted them
Back to customer services after another long wait only to be cut off
I am moving my money to a bank who cares”
“I am happy as a new customer yet I did originally open for help with future bills, yet I can’t get an overdraft yet so it’s not what I asked for and in time I hope this changes.”
“Most importantly, there is no human interface - only online and be easy way of navigating this with a simple or complex
Issue. Very turgid,repetitive on line systems that take you no-where and no-one to help. Exhausting, frustrating and useless”
