“I'd give it no stars if I could. The chat service they push you to is hopeless, an endless round of "a colleague has joined the chat", wait, automated apology, more wait. After 5hrs today I'm still no further with a simple query. I've tried to phone, again sent round in an endless circle of pre-recorded options none of which relates to my issue. I'm appalled how far their customer service has deteriorated from where it was a few years ago.”
“Easily the worst customer experience I've had of any company. It's such a shame because individual in branch staff are generally friendly and helpful but I literally hate the staff on the telephone customer service lines. Completely useless and indifferent and we will close all of our accounts now after 35 years”
“You can’t get an appointment to see anyone, you have to que up which could take several hours sat waiting, basically they don’t have enough staff to take care of customers. The worst bank I’ve ever known. Absolutely disgusting”
“Beyond useless. I was making the simplest request but the robotic service could not deal with it and kept repeating the same irrelevant information and instruction. To add to my ever increasing frustration I had to try to use the telephone banking system to pursue my query. There was going to be a wait of forty minutes which I could not do. How is this any kind of service? I wholeheartedly agree with other reviewers who describe the rapidly deteriorating customer care from Barclays. It is unacceptable to push the app in such a way that longstanding Barclays customers feel completely sidelined, without any working alternative service and totally under valued, especially when aspects of the app are so inadequate. My query, which in the past would have taken ten minutes to sort out on the phone, remains unresolved. And while I'm on, stop funding environmentally devastating projects. I feel ashamed to be associated with a bank that has your record of being one of the biggest funders of fossil fuel companies.”
“My elderly father is in his 80's and has used the same bank for all of his life, therefore it's been difficult to make any changes for him. And move his banking anywhere other than Barclays. I have steadly found their customer services becoming worse and worse. The actual face-to-face staff in our local branch had been helpful, but they have now closed his branch. My father chose to make me a joint bank account holder with him, so that I can help to pay some of his bills. He has tried but is unable to use the internet, we have tried multiple methods to aid him, but some people are not able to use onine shopping, banking and alike. This weekend, a simple payment for his yearly parking permit was declined by the bank , their customer services are not available by telephone in the evenings or on Sundays (they claim that you can talk to their customer services team by "app" 24 hours per day instead.) I work for the NHS and canot spend time during the week trying to access their customer services (we get 30 minutes lunch break and often have to work through that.) And my father refuses to have any of his banking online, and will not use a smart phone. Barclays is discriminating against it's older customers by refusing to have a customer services department that is open and available on the phone at weekends and into the evenings. Also they are relying automated fraud detection software that is not fit for purpose. The pattern of income and expenses from the bank account follows a very regular pattern and has done so for years. There was no reason for there to be any problem with this payment. We have been faced with having to deal with 4 phone calls back and forth between us and the bank to try and find out what is going on. Whilst I realise that banking fraud is a very important issue. Which Magazine points to Internet banking fraud increasing by 117% and Mobile banking fraud being up by 48% in 2020, and Barclays bank along with one other does not fare very well in reviews. My father choses not to undertake internet banking or use mobile banking apps as he feels they are unsafe and will not give permission for me to help with internet banking. Yet through being very careful and very safe with his banking, due to his age he is being penalised. This ageism by the bank, is not acceptable. As soon as I am able to book some annual leave in the next couple of months I will be moving his bank account. After many decades with Barclays , he has agreed to leave. He has a substantial income and savings, therefore it is the bank's loss.”
“I am appalled at the way in which Barclays have discarded their non-UK resident customers. Some after decades of loyalty!
Not only is it in itself stressful to have to consolidate and move accounts, the lack of real support, as opposed to pretty words, is staggering! Personally, we're experiencing great trouble in receiving and making regular payments while we move banks!
Unless you have a British address and proof of UK residency, don't bother banking with Barclays. Despite the colourful advertising campaigns, Barclays are interested in the ordinary people solely for their money. If this money becomes less easily accessible, Barclays will throw them out without a care.”
“Is this really a bank? A joke. My account was debited twice for the same thing. I have been calling over a week and no one picks up. Like more than 1 hr on the phone? Seriously? I am closing this account ASAP. Pure trash. Wonder if they even check their reviews”
“Really useless staff - don't listen to issues and no attempt to solve them. Card doesn't work but they think on their end it is fine so do not rectify it. Someone told me to delete the app and reinstall it and when I did this I couldn't log back in... called and they couldn't help. The list goes on... completely useless and incompetent.”
“The Bank that tells lies
Absolute joke of a bank ....closed my account and now holding onto my money ...You cannot speak to the department that has closed the account ....You speak to telephone banking and they give you the wrong information...lies ....You speak to the very disinterested staff in branch ...they are totally useless.....This bank plays with your mental health and your life !!! AVOID AT ALL COSTS !!!”
“Rubbish service, waited 35mins in queue in bank.
Customer service not bothered if you complain, even threatened to move banks, just OK
Barclays get some staff that care about the business and employ some more people.”
“This is absolutely the worst charge card provided ever. I've had an account with Chase for 30+ years and they are great. However, I got a Wyndham's Rewards card because we stay at some of their brand hotels, this card is serviced by Barclays. The very first billing cycle, I was charged a different amount on a restaurant we used. I filled a copy of my receipt on Barclays website, they called me to tell me I needed to submit the receipt by fax or mail. I explained that I uploaded on the Dispute form, they said it wasn't there. I ask about uploading it again, they said the system wouldn't allow this, only fax or by mail. Hours on the phone, no help at all.”
“Horrible service!
Waiting for a resolution....without being able to move my money freely....
Most of the banks are starting to focus on the "digital currency"....that's why, there are a lot of changes, closing braches....etc
Just LIES, LIES and more LIES...!!”
“Since when did Barclays turn into a cowboy outfit!
For he amount of various bank charges, that they drain my businesses, you would expect there business banking customer service to be half decent ! A simply query or simply action requires a chain of people to approve it! Then if there system is not crashing, or you have the patience to be on hold for over an hour, your issue might get sorted ! Frustrating ,
when you agree something, Barclays mess up now i'm having to do all the chasing and over look the incompetence (again). The best one was, they will send me an email and i had to print off the document and send it back into them like they are running low on printer ink and cant afford stamps!
Ive noticed lately that they can fix problems on the computer , but for some reason they keep trying to send out documents, to get signed and sent back in, which delays the issue further by another week or 2! Whats' the point of having a high street bank if we cant walk in there and sign a document ! I should have stuck to my guns and changed banks!
Barclays you should be embarrassed !”
“Their chat service on the App is totally useless and a waste of time.
Assistant is answering you with pre-set apologetic messages, the only thing they can do is to give you telephone numbers to contact (that you already have).
Used a couple of times and was no use at all.”
“Unable to log into my Barclays account due to extra security settings, tried to speak to customer service on the phone. Waiting for more than an hour still no answer”
“Terrible service rude common staff - being with them over 20years I asked NatWest & nationwide & Santander for history statement’s I got them straight away all
Three were so helpful!! Barclays never helped at all - they were tired and unhelpful so sad”
