“I was helped by a Liverpudlian at Barclays called Gary. I had a fraud problem and he spent a great deal of time sorting out my hotmail account. It was never too much trouble, an exceptional employee. Jenny Butcher”
“We use Barclays.Net for business banking. They have blocked our account because they don't understand the changing made regarding to only listing Trustees on Companies House and Charity Commission. I am company secretary and treasure and not a trustee. I set the bank account up and am a cheque signatory. Barclays say they have put in a request for the account to be unblocked but cannot say how long it will take for the request to be implemented. We have been waiting just over a day. Very very disappointed.”
“I just spoke to a man named Jack and he was above and beyond helpful, Barclays please recognise his good service! Thank you Jack! And I’ll email the call details for Barclays to spot identify guy”
“I was initially a victim of an elaborate scam and was asked to transfer a (for me) a large amount of money. Fortunately I was unable to complete as Barclays blocked my account and after realising what was going on( by now the scammer was getting aggressive) I was able to stand up to them and finish the call. Thanks guys for realising before me what was happening and saved me from devastation. :)
The Fraud team were excellent and very supportive.”
“I went into Barclays in Harrow to arrange a bank transfer.
The first lady on the enquiry desk(after advising me no form to fill in)gave me a card with customer service phone number...she was extremely helpful,polite and efficient.
I went upstairs to use the phone and the same goes for the lady upstairs.
I then ring CS and the lady on the phone couldn't have been any more helpful and efficient even though she was unable to help me(security)advised me to see counter staff.
Lady on counter,again,very friendly,efficient,courteous.
All in all,each member of staff made my experience completely stress free and I was very grateful and impressed with everyone.
Thank you,Barclays!”
“Michael Marsh from the Business Support Department went above and beyond to help me sort my mum’s company accounts out now that she has Alzheimer’s. Excellent customer support - thanks Michael 😊”
“I called customer services today about a strange transaction on my account.
Your advisor was very thorough and sorted problem easily .
Also she gave me excellent advice on my savings accounts and made 400 pounds a year !!
Thrilled .
Her name was Kindlap or kiplan
Bad reception . I hope some one can pass this on to her .
Thankyou”
“Funny how easy it is to find a way to complain about Barclays representatives and how difficult to find a survey, website, email etc to give a positive feedback (maybe something worth changing:). Yesterday (16.11.22) between 11am and 12noon I was served with an extraodrinarily polite, professional, above and beyond (uc needed something that was nearly impossible "here and now"), soothing, encouraging and uplifting service from Miss Charlotte in Hastings Branch, there was a lady who directed me to Charlotte and this lady was also exceptionally kind which mattered all the more after difficult experiences especially of last 2 weeks, unrelated to Barclays. On the 15th also via direct call or calling the uk customers number given on card I spoke with equally outstanding and understanding Miss Jasmine (Jasmin?). My apologies for any misspeling. All 3 ladies deserve praise yet I don't know where to praise people. It's so easy these days to access complaint surveys, should be equally accessible to share lovely feedbacks about lovely people”
“Barclays have given a good customer service today and I would like to thank Neelam for the help of solving my problem, very helpful and very quick at responding to my needs, very polite and dealt with all my problems...”
“needed help yesterday ...and thankyou barclays for giving it ..girlfriends bank card would not pay out money she had for new car ..so very helpfull customer service lady 'Lilley' ...transfered my savings to my card .and i was able to pay for the car ...you saved our day barclays ...thankyou ...👍”
“I have used Barclays as my main account for over three years. I never had a problem with them and could access any information I needed through the app. I also have a Barclaycard and no issues so far. I am very happy with this bank , moreover, the app is easy to use and modern. This is much appreciated when you need some information as soon as possible
I was also able to set up an account for my mother during quarantine and the online process was super easy! I really appreciate this 😊”
“My daughter has been with Barclays for years..age 45.
Recently had covid 3 months on ventilator..nearly lost her.. they called her little miracle.
Barclays how so supportive whilst she recovering...beautiful gifts too
Thankyou so much
Sarah's mum”
“I recently had to go to my local Barclays bank Oxford st Swansea Alex was incredible and successfully helped with my cashback claim, highly recommended this branch”
“I rang the mobile banking helpline once I managed to speak to a real person (Margaret) she was outstanding. She took me through step by step exactly what I needed to do and explained exactly where I had gone wrong with my previous 12 attempts!!. She was friendly, helpful and very patient. Thank you Margaret!!”
