“They do not worth any stars to be honest. Their customer service is horrible, they are rude and not trying to actually solve your problem but just end the conversation. If a problem occurs with your bank account their are not trying to solve but they just say that i was your fault. So in case you think joining Barclay's don't it will be a huge mistake.”
“Few months ago my brother tried to open a new account in a Upton Park branch, a lady from the bank told him he need a NI (available one). After 2 days he went again in the same branch and a employee from Barclays told him his NI isn't enough to open an account. And after a few calls he made an appointment in other branch in East Ham. That guy from there created the account without any problem.”
“I have try to open the online account I called to customer assistants 2 to 3 time they couldn't help me to open the the account then i called one of the colleague online banking assistant his name is parth he was very friendly and nice person. he helped me to open my account also he s saved my time thank you parth good luck”
“rubbish bank, veru untraind and illitrate staff. dont know anything and they called them customer support team. trying to call for one week and no one know waht to do. really frustrating.”
“The new drop in service is terrible! There is no indication on when you'll be seen and the person holding the iPad has to justify the service to angry customers every 5 minutes. I saw this in the Ealing Broadway branch and Canary Wharf on the same day (as I myself gave up waiting the first time around!!) surely if this is commonplace then Barclays would do something about this ridiculous service. No one wants it and it's inconvenient for staff and customers alike!!!”
“To be honest I wouldn't even give it any stars. I gave several chances for Barclays but it is just not meant to be. I tried to open a bank account, first one in the UK as I am new to the country. In the beginning it was very hard to get a proof of address that was accepted by the bank, but that is generally like that in UK. The first disappointment was with Barclays Customer support. I booked an appointment over the phone for a Saturday, they offered me several options, I picked one and put it into my calendar 3 weeks in advance. The operator was about to give me reference number, I asked him to wait for a time so I can write it, he said it is not that important so he basically pushed me to end the call. When I went to my long avaited appointment it turned out that he booked it an hour earlier. He also didn't send any confirmation. I had to rebook, now for two days later. I took off time from work, went to the bank, I brought my letter from NINO office for proof of address that was previously checked by a receptionist at one barclays and customer support also confirmed that it works as proof of address. At the appointment they told me that it is a temporary NI number so it does not work. I rebooked the appointment again.
Finally I got to the Cheapside branch with Ryan Sparrowhawk. It went fast, in fact Ryan didn't care much to provide information in a way, he seemed to push the apointment. After completing a form he sent me off that I will get a call back within 4 hours with my account details. I didn't. I called Customer support the next day, I was asked when my application was submitted. I told them I have opened a bank account yesterday. The cust. sup. representative said the account is not active yet, btw asked me ' Hey mam, if you applied yesterday, how do you expect to have a card today' - I was asking my account details, not the card. Not to mention how rude he was.
This was three weeks ago, still haven't heard from it.
In the meanwhile I opened an account with TSb two days after I called Barclays Customer Support asking about my account details.
My partner also had bad experience with them and I would highly recommend to pick any bank but Barclays. They should invest more into customer support, training employees, processing applications - basically service - rather than marketing and ads.”
“Freeze my account don't inform me leave me high and dry all my dd have been returned and now I'm being charged !!!! No money for two weeks I've had to beg and borrow off family and friends !!!!! Stay well clear disgusting customer service”
“Barclays Banks have to be one of the most difficult banks to deal with and for no reason. Luckily, my accounts are with Nat West but my parents and sister's accounts are with Barclays and it would appear they have such a desire to keep other people's money that they made it extremely difficult to even pay the funeral expenses of my father.
Vanessa Tobin”
