“I signed up for a credit card with Choice Priledges. Need to spend $1000 in 3 months. I receive card 2 weeks after applying. I try to use card but there is a $1000 limit so can't get above it to spend. Everytime I tried to spend it said over the credit limit. This is into the 2nd month. I finally get it to extend my credit limit but did not get it in time to go over $1000. Calling Barclays they say its from the day they approve and its too bad so sad I couldn't do it in that time period. I tried to tell them THEY would not allow my card to charge over $1000 but again they say too bad so sad. I went up to within a dollar of the $1000 but still its too bad so sad. I closed my card! To lose a customer for less than a buck is very poor management.”
“Absolutely hopeless trying to pay in cheque with this app , closing branches , no business managers and disinterested staff . Can’t wait to change banks”
“Some fraudster took £2200 out of my account and Barclays gave me the money back and then said it was my fault and took it back. Leaving me and the kids with nothing!!! On the phone for hours and nothing was resolved!!! Do not bank with these gangsters!!!!”
“Terrible bank terrible service tried opening a business bank account waited 6 weeks to be told no. When trying to ring took over 3 hours without a answer . There are much better banks offering good service barclays is appalling and the service department are rude. I know of others who have had very poor service from barclays i hope to take my money elsewhere now .”
“3 month to apply for the bounce back loan, 15 hours on the phone and waiting two week after loan approval and still no funds. Two complaints with no response and staff that can't help you.
Worst bank ever”
“Most horrible bank. Every time I go there long queue staff are very rude specially Kingsbury branch. Poor customer service specially now they have excuse for COVID-19 and they very lazy I’ve just been today. After 3 hours standing there I went in there was only two counters and only one or two person go at the time I saw them sitting and do nothing no matter how big queue is out there! I just closed my account and never ever use this useless back.”
“It's the most horrible bank.I being international student had a students account with Barclays.4 days ago it suddenly blocked my online banking n debit card without any reason.My every penny is legal n it blocked my money without caring for customers right.I will take the matter with UOB students guild n fight against the fake bank n ask UOB to consider it's branch at UOB.”
“Discusting service been hung up on 3 times know one is answering once i get re diverted which has been everytime i have been on the phone for just under 3 hours then before that i was on the phone nearly a hour each time 4th time i have called also been in branch and still can not get through to business banking. No reason at all to still be on the phone for this long with no answer you should book to call people back asap if thats the case its not acceptable.”
“Surbiton branch closed,New Malden branch closed, Worcester Park horrendous queues.Couldnt give a toss about customers or staff...At least 4 people saying they will close accounts.”
“No-one answers phones, online chat took me through a 40 minute "help" which didn't work and then they ended the conversation.
In house, the people behind the counter are the most ignorant, unhelpful I have ever dealt with in my life.”
“Customer service is appalling. Have to wait an hour to get through. And then get promist i'll get the statement within 5 to 7 working days and doesn't materialize. have dome this 3 times and 6 weeks latter still nothing from them even though they promise......
Have put a complaint in but have to wait for 2 weeks before i will get and answer. Barklase is a joke at the moment. so will be closing my accounts with them as there performance is unprofessional and frustrating.”
“It has been exactly 3 hours and 1 minute and 23 seconds waiting for the line to answer ( are record normally I wait 2 hours and even then sometimes the line goes dead) so I am still waiting to see if I can reach a 4-hour wait and then go to bed depressed. After being a customer for 20 years I feel cheated and does anyone care? This message is just another scream in the dark!”
“Waited 40 minutes on call to get through to the customer service and still I couldn’t get through to anyone. Didn’t wanted to wait another 40 minutes therefore hang up.”
“David Redstone Premier Manager Barclays UK provided an exceptional service in helping me when it would have been easier to say go and speak to HSBC who I bank with on my personal account. He went over and beyond what I could have hoped for by taking ownership and doing everything necessary to help me and keep me updated at all times. He has done everything needed to make sure he helped customers like me during a difficult time. I can not thank him enough for all his hard work and commitment. A truly exceptional hard working individual.”
