“Michelle was very helpful, professional, patient yesterday with my banking issues. I had called for one problem but she went above and beyond to try and help me with another ongoing issue. Certainly amazing.”
“Applied for my ISA to be paid, took 5 months of phone calls, emails, each time when documents requested were sent, no feedback. Made a complaint and Barclays tried to say they acted professionally and problem was my address didn't match the one they had on file, even after I sent proof of identity and documents from my new address, Bad Service !!!!!!!”
“I have been waiting for over 1 hour for video calling to open a children’s account. I was 7th for 30mins but I have been 1st in que for 1 hour. This is a real joke. I stared at 2000. Definitely not opening with them. Why say 24hrs service more like 24hrs wait for next available video in a ‘bunker’!’!!!!!”
“Barclays Bank. Shambolic that's how I summed up this Bank. I gave them 1 star because there isn't a zero. I have done business with Barclays for almost45 years, I found myself in a situation where I had to report my concerns to Barclays bank and to have the matter investigated.
Barclays repeatedly asked for the same documents over and over again, after acknowledging that they've received the documents. I closed my account with Barclays having paid in full what I had owed. Only to received a letter informing me that money was still outstanding. I sent Barclays 2 cheques at the same time when I realized that one cheque was for the full balance. What did Barclays do with the other cheque god knows. Luckily I always keep a copy. It is quite obvious that this Bank has lost the plot in terms of customer service. They don't seem to think how frustrating it is for customers who places their trust in banking with Barckays. I wouldn't touch them ever again with a barge pole. They have cost me a new laptop and printer, timeless energy, frustration and Stress trying to send them endless documents and costly postage. It's like having and endless night mare when dealing with Barclays. And don't talk about phoning, they always put it down to due to coronavirus. 6 hours on a phone and still can't reach them. Useless service Barclay's Bank. The service is beyond appalling. Goodbye Barclays Bank”
“The worst company ever! I had my credit card with them for over 10 years... My credit limit was 10,000. I was never late on any payments for over 147 months and they cancelled my credit card with no notice or reason why! The results of them canceling my card has lower my credit score over 120 points. DON’T GIVE THEM THE CHANCE TO DESTROY YOUR CREDIT TOO!!”
“Appalling. Can't believe l just read barclays reviews now before l write my review. It's unbelievable.
I have had my online banking blocked.. Well l need to sort it out through the phone.l have waited for 35mins to talk on the phone which was cut before l even spoke to any one. Surely, Barclays, you know how this means to us during the pandemic. The customer care is non existent if not operational. Well in this time of economic restraints, can't believe this is the way you treat your customers.”
“Needed to request a chargeback as money was wrongfully taken from my account . Two months later still not managed to speak to anyone . Reported on the app 5 times , no call back . Hours and hours on hold . Disgusting”
“Waited 75 minutes to speak to someone on the phone today. I understand things are difficult because of Covid but this length of wait is unacceptable. Moving house and this wait time is far the longest as yet from any company or bank.
Also had to wait an hour and a half on the phone multiple times when contacting the bereavement team last June 2019, which was way before Covid. I was on hold for about 9 hours total which was not cheap either. It made a stressful and upsetting time more stressful. They also messed the payment to the funeral people up. Which was stressful and embarrassing and needed another long wait on the phone to sort it out.
It’s clear these issues with contacting them have been going on a very long time. Way before Covid. It’s unfair to make customers wait so long on the phone and pay for it. People need to be able to contact their bank in a reasonable space of time.
Seems Barclays would rather let customers wait for hours on the phone and let them be out of pocket than employ some more much needed call centre staff.
Customers want a bank they can contact and that’s the reason I have now left Barclays.”
“Sending statements to my home address with wrong name for 10 months when I finally got to the end of my rope and complained to head office I received two threatening letters telling me I I contacted them again they would close my accounts so I decided to hand it to the FOS who have had it now for 6 weeks and not 1 response from them at all and of course FOS just play along with them sort yourselves out barclays shoddy bank and customer service does not exist”
“Atrocious customer care. Waiting for ages to speak to someone. Wrong info given again and again. It's almost as if they don't want you to access your own money. Closing our accts and moving everything to Starling which is more ethical too.”
“I had problem in my account they block business account whn is called its took an hour but KYE he is the best
He solve my problem within few minutes ill give him 5 thank u Kye”
“I spent hours on the phone to report fraudulent activity on my PayPal account terrible service from PayPal my accounts exceeded my overdraft limit I spoke to a customer service person named Tom on the 4 th of November he was polite and courteous and helpful bringing my stress levels right down What a nice person he was many thanks”
“Terrible service. Barclay card won't work online for any transaction. Tried to call and on hold for over 2 hours. Ended up going to bank. They told me nothing was wrong. I tried to make a payment online in the bank and it miraculously worked and I walked out looking like a fool. Now once again I can't make any payments online. Tried numerous sites and it's not my error. If you're looking to open a bank. Go elsewhere.”
“Spent all day trying to get through to someone. Landline literally runs out of charge before anyone picks up! Time waiting for customer service rep to pick up has ranged between 45mins to almost 4 hours! Absolutely ridiculous.”
“accounts locked. Phone calls upto 2 hours five and on the phone now. I was asked loads of questions and told its been unlocked tried to make a payment and its delayed again - I will move all my money as soon as they will let me !”
“would have given ZERO if I could
I've been with Barclays for years but after resent events,I will be leaving them, after my nine week complaint gets sorted out , ...Yes nine weeks and counting and still no contact from Barclays over something that all their customers service advisers said should not have happened, but looking at the reviews I'm not the only one.Do not get an account with these people we all can't be wrong .”
“After 40 years as a customer treated badly and given a poor credit rating without explanation. My credit rating has always been exceptional and remains so outside of this disgusting bank. Having complained the complaint investigation was poorly managed. Avoid Barclays at all costs if there was a score of zero this would be appropriate”
