“The online statement format changed a while ago and quite frankly, I find it really confusing.
Now most of the time I can't keep track of what's going on!
Barclays always had the simplest, easy to view system of all the banks. Now it's just a chore!”
“I have been with Barclays for many years now. Today, I will be closing my account with them. To be truly honest I've been appalled at their processes and their new way of working.
Their online and mobile banking is fantastic. Really it is. It's fast, easy and user friendly. For me that's about it for the pros
A while back, my partner and I wanted to open a joint account with them. Their online banking didnt clear me because someone had inputted my date of birth wrong on my account when I set it up so I had to go to a branch. Guess what? No appointments for 8 months! Every other bank can set this up for you over the phone or via the app in about 2 minutes.
Going to branches on the occasions where you have to has been a mixed bag. All the staff are lovely and try to help, but there have been many times where I've queued up for 20 minutes to be told I'm in the wrong queue and have to queue again in the right one. This has happened when my account has been blocked by fraud and I need to go and unlock it. Normally you would learn where to go when this happens, but with no signage and with the layouts of the branches changing every few years it's a guessing game.
Don't even get me started on their interest rates. Some of the lowest I've ever had and I fully appreciate we are on the verge of a recession.
I thank them for their time and efforts, but I would strongly recommend picking another bank. Barclays is not the one anymore”
“Today I visited the Barclays help section @ the Methodist Church Hall Orpington Since the local bank closure, I have been in 3 times and have found all ladies very willing to help solve my problem I am in My 80's and they have all helped me without making me feel inadequate. so they do merit the 5stars I have given”
“POS, POS, POS. DO NOT TRAVEL OUT OF THE STATES WITH THIS CARD OR OUT OF THE COUNTRY. 3 times we have been stranded because they WILL most definitely lock your card. Don't bother calling them either just remain at the gas pump until they unlock your card for 48 hours. No need to book a room because...how? And that is just the beginning of hurting a hungry family sitting stranded off the highway. Try it out. These 5 customer specialist that you talk to are not human and don't give a flying F.”
“Attended Truro branch on 19th August to register an LPA for my ill mother. I felt very fortunate to initially speak to Jos at the counter and organised an immediate appointment with Andrea. Their patience, understanding and professionalism in what was for me a difficult situation was reassuring”
“I use Barclays Albion Street Leeds, they are so helpful, professional yet friendly.
There is one of the girls called Anne, a pleasure to deal with.
I opened my account in 1986”
“Gulshan was absolutely amazing, professional, digitally experienced. She completed my query very quickly. Lovely lady and she showed me how to access the necessary information on my Barclays app”
“Absolutely disgraceful been a customer of Barclays for 30 plus years went in today to open an account for my mum and was told I could only open one on line we had all documents needed so went to NAT west and they did everything for us mum was going to put £100.000 pound into that account might even change accounts my self”
“Visited Barclays branch in Crewe(15.08.2024),staff there is sooo helpful and amazing. I want to highlight one employee in particular her name Diana. She helped me with my problem on Barclays app. Very kind and knowledgeable lady.”
“I had my Coinbase wallet wiped out in a single transaction. I didn't know what to do and couldn't get a hold of Coinbase support Teams. This transaction emptied out all my Ethereum and Bitcoin. This was not me and I needed help after losing roughly 821,000 dollars. I went to the police to file a report and they also failed to help me. A gentleman at the stiction walked up to me and handed me a note that contained an Email address (lisaellzabet 662 @ gm ail . com) and this number(+1 301 658 0921) he told me this recovery company could help me. And truly after getting in touch them and submitting every documentation within 72 hours i got a mail she was able to recover all my funds and also revealed the men behind the dirty act. I wish to let everyone know that it is possible to get your money back if you contact the right person and follow instructions.”
“Childlish design comparing other similar online banking apps . Annoying forced updates … changing photos in background and videos ? Who ask for it and who is paying for it … again lower than others ….”
“Customer service is terrible. wait for ever to speak to someone about their technical problem... like dealing with the inland revenue and they just don't care...”
“The Barclays app is rubbisish as well I'm not able to verifying ID in person at our local Barclay's branch. I went into the branch with a driving license and passport but she insisted these IDs could only be verified using the Barclays App. The problem is the app did not accept the photos taken in the App. We both tried for about an hour to take photos but they were not accepted saying 'glare' (the details could easilly be read). I also tried at home with curtainss closed etc. My father is dying and I have power of attorney but can't pay bills for him...... Phoned them up and got a call centre saying book an appointment at the branch..... going round in circles...... Absolute nightmare !!!!!!!!!!”
“Have been othe ph for over an hour they have hung on me 5times...
And still not sure if my problems were resolved!!
Will find out out if my new cards arrived...worst customer service i've ever had!!”
“I’ve been with Barclays since I was 16 year old never change my bank. I’m now 46-year-old and I’ve run lots of businesses with Barclays and I’m doing okay at the moment but because of Barclays Katie one of the investigators who does not understand people who have learning disabilities like dyslexia has totally decided to be 1,000,000% discriminating against me because of my disability, dyslexia as always help me except for when they asked me to provide lots of stuff in the past I was able to wondering and speak to a business manager but Katie Bassett does not accept face-to-face meetings does not accept me coming and showing all the stuff I have on my laptop. She wants me to pay my accountant to come and see her or wants me to provide everything by email which I’ve tried my best which is not the best way to deal with somebody who is dyslexic dealing with dyslexic people in writing is extremely hard and I’m sure this message has lots of errors but Barclays Bank cannot see past that and cannot see past somebody’s disability. It’s absolutely disgusting. They are closing my bank account because I’m dyslexic. They wouldn’t close my bank account if I had no legs , but yet because I have a disability a hidden disability Barclays Bank find it appropriate to do so after I’ve been with him for over 30 years”
“Carol greeted me with a smile and then asked Holly to help me. They both gave me 110% Customer Satisfaction. Both very warm, caring and helpful. Thank you girls.”
“I have been talking to the Premier Banking Team on the phone, & I can’t praise Debra Caprice enough. She was helpful, she had a really nice manner, very friendly & made me feel valued. She carried out my requests in an efficient manner & I was very happy with everything she did. Thank you Debra.”
