“Horrible customer service. They closed my account without a reason (someone else mistake) they do not take responsibility for it. I could even order my statements - on a business account! - which prevented me from making my annual financial report and caused trouble with HMRC! Horror!”
“I've been with Barclays for over 50yrs & never had any problems with understanding their statement layouts, BUT their new one now is ridiculas & a total shambles. Please go back to how it was, this one is a nightmare. I'll even think of going elsewhere if it continues.”
“Our once new town now has a large aging population, speaking as one of them, wife, sister, mother, grandmother, auntie & career. I know first hand how vital our local Barclays hub is to me my family, friends & the population. The staff are alway caring respectful & keen to help support us, when the techknowledge fails, is difficult to understand or navigate. I have nothing but full praise for our wonder team here. We're so grateful for them. Thank you. Well done Bracknell.”
“$16,000.00 was charged to my Jet Blue credit card issued by Barclay Bank while on a cruise. After receiving two statements showing the charges I contacted Barclays Bank and was told that it was too late to make a complaint. The bank failed to send an alert to me that my card was being excessively charged and now they refuse to credit my account and credit is being destroyed.”
“-5 stars for protecting customer bank information
Barclays has been sending someone bank information to my address for 3 years now, in error
I have reported this issue to them in branch, online and through official complaint route
Still they send this persons bank information to my address wilfully and knowing that the person does not reside in that address
100% do not recommend you use the bank unless you wish for your personal information to go to unauthorised users”
“Have been granted probate on my father's est and still waiting for Barclays to release monies from his accounts absolutely disgraceful two other companies have already transferred money to my solicitor but Barclays still dragging their feet should be able to fine them after a certain time.”
“We have been on the phone now for nearly one and a half hours trying to talk to a human being! It’s a total disgrace we’ve been loyal customers fo 45 years I’m speech less with anger !!!!!!!!”
“I wanted to open a new account but had a few questions as my situation is quite unique. I had tried to get the answers I needed from their website, but could not find answers. I have been on hold for over an hour and forty minuttes and still have not spoken to anyone. Clearly Barclays don't need my or anyone else's business. Disgusting service.”
“Some guy in the Fraud team was terrible. His name was Adeola. He was losing patience saying 'we keep going around the clock' 'I've already answered this question' and not very good at listening”
“Working with a high end client of Barclays. Sold them some expensive equipment and to get Barclays to move there ass on this project is like trying to get the Pope to convert to Judaism.
They have no concept of time nor dead line and I find it very disrespectful when my time and reputation are involved .”
“THE WORST SERVICE EVER. I have been banking with Barclays for so many years, since I was a teenager. They have no interest in trying to help me or be considerate to my circumstances. I am overseas and they are costing me SO much money in phone calls to them to try and open an business account. They make it impossible and keep requiring more and more information. I have wasted so much time and money trying to sort it out. I don't recommend them. I will be switching banks.”
“The customer service representative is the most disgraceful degrading disgusting human being with the worst attitude I have ever had thee displeasure to encounter. Not only does they have absolutely no sensitivity to people's I’m a credit card holder with this company that doesn't value there customer. While on vacation in Atlanta Georgia, I purchased do
E clothes from the Gap. Unfortunately, the clothes did fit my daughter so I tried returning them to the Gap in Charlotte NC. Once arriving at that location it was permanently closed. I contacted customer service and was told to ship the clothing back to the warehouse once receiving the shipping label. Upon doing so the same day via UPS store they haven’t refunded my card as of yet for the $227.28. I’ve filed a dispute to be told they would only issued me a gap electronically gift card. What I’m not understanding is why the funds are not retuned to my card. How will I be able to use the gift card if the store is permanently closed. Now, I received a letter stating the case has been clothes and they will not be refunding my card nor have I received the electronic gift card. Now, a letter came in the mail stating the dispute I filled for my refund has been closed. This is disappointing and disgusting that the clothes were returned to the warehouse but y’all are still holding me accountable for merchandise that has been returned. I called Barclays customer service again to be told to write a letter asking for the case to be reopened. How unprofessional and why do I need to do this again when everything is notated in y’all system.”
“Every Backlays Branch that I used to know has Shut down Yet Backlays bank is investing 6 Billion sterling in War against Palestinian People . I'm ashamed to be backlays customer for over 25 years.”
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“The straw that broke the camel's back was when my account was frozen without any explanation. You will never be able to withdraw your payments because this is a bogus website. All attempts to contact them were unsuccessful. Thankfully, S I M O N C H. C O M. was able to locate and restore my hard-earned money to me.”
“They are a piece of garbage bank that will not even consider giving you a line of credit if you have defaulted on a credit card EVEN IF IT WAS A HUNDRED YEARS AGO. You are forever blacklisted with no chance of ever getting a credit card through them regardless of how high your credit score is. DO NOT DO BUSINESS WITH THIS BANK!!!!!!”
“Brian the customer service complaints manager is the most disgraceful degrading disgusting human being with the worst attitude I have ever had the displeasure to encounter. Not only does he have absolutely no sensitivity to people's needs, vulnerable people such as myself with tumors and depression have been made to feel small and bullied by this ignorant little man. He refused to pass me to his manager on the basis that his manager "wasn't there for the customers but only to support him" he then refused to put be back through to another agent saying he would not be putting me through to anyone else and i basically have to just deal. Financial banking ombudsman will be informed as well as the press and every other platform i can reach. Utterly disgraceful. You refused an IMMEDIATE dd indemnity refund under the guidelines and have been appalling. Tried palming this off as well we gave you a £15 goodwill gesture. Why did you give me one? Oh yes because you made me sit on the poxy chat for 9 hours!!!!!!!! Trying to get it sorted I couldn't rest at all even though i was in agony and did tell your agents that. Your agent i spoke to yesterday was lovely and was the reason i was happy to remain in barckays they went above and beyond but unfortunately was spoilt by that disgusting attitude of Brian the complaints manager today.”
“Barclays Bank Is purposefully trying to steal thousands of pounds from me. Seriously. For IN EXCESS OF 1 YEAR - yes that's more than 12 months - I have been trying to withdraw approximately 8,000 pounds from a Barclays account. I live in Australia and have spent hours and hours on the phone speaking to so many different staff, I have written over 20 letters, even had a UK relative go to the bank in person (with a signed cheque plus letters of authority) and still they will not release any of my funds. Every time I call I get a different person, with different advice, and always an excuse as to why they can't help me. Every letter I send or am sent they say "is the very last one" I have to sign. And it's months in-between letters!! Barclays closed the account because we are located overseas and would not respond to any of our calls or letters to release the funds while to account was still open. They took it then upon themselves to close the account and transfer it to the "Dormancy" team - this team is not contactable. How convenient for you Barclays! This is a bank built on DECEPTION - or is this actually FRAUD? I have kept every piece of correspondence from Barclays and it's a trail of banking time wasting. Interestingly the envelopes are postmarked UK, Belgium, France, Czech Republic and Jersey. It's taken us 12 months to actually realise they have no intention of releasing the funds. They are just playing "wait until she dies so we can keep the money". Sadly Barclays I am very very healthy and have all of my faculties. I strongly urge anyone who has funds with Barclays to withdraw them immediately and find an honest trustworthy bank. I will keep you updated as to my issue!”
