“My 17 year old daughters account was put under review after I transferred her £10 to pay her phone, it’s been a month and still under review, despite the time frame limited to 10 days, they will not let her take her money out, have blocked her card and online banking, they didn’t even tell her they was doing it, we have phoned many times without success, we opened a complaint in branch, only to receive a letter 5 days later saying complaint felt with, they are the worst bank ever”
“Disgusting company. My daughters account was used fraudulently, they accused her of doing it, blocked her account, stopped her taking her wages out after they closed her account all while she is going through cancer treatment. Appalled is an understatement”
“Barclays are useless. They take way longer than any bank to clear cash into account. I transferred £500 into my account, all the funds from one account where my card had broken. Then Barclays refused to clear the money and I now am sleeping homeless in a storm because Barclays won't resolve the transaction. I also have a credit card with Barclays with a balance on £7,500 on and they won't let the card use a penny as they now say it has been withdrawn despite the balance being paid off in full the whole time and myself having an income of over £60,000. Never use Barclays use any other bank, Revolut and other challenger banks are far far superior and will always help out and have polite useful staff who resolve situations. Barclays are rude and incompetent staff with a useless banking system they should be avoided at all costs”
“Worked for these vultures for 5 years.. Had nothing but grief... Deserted me after I made them millions. Osed all my accounts including insurances..
They say limme.. Make lives easier and heart of customer. All bs more like make live worse than heck... You were warned”
“Best way to deal with barclays is in a court room there fixed term which says maximum 3 withdrawals will allow you to make as many withdrawals as you like due supposedly to a glitch in there system which they have known about for the last 4 years which also constitutes breach of contract also asked a Mr Ruben goncalves this morning for information so I could use in court against barclays and have had no reply despite me quoting the legal requirements under the laws of this country they have also previously gave my home number to a survey company which is a breach of data protection which is also against the law they have also not taken my mental health seriously despite advertising they constantly they do they have also had to pay me £200 in compensation because they lied to the fso about a dispute we had they have also admitted there live chat team are not qualified to sort most problems despite when ringing them they tell you everything can be sorted on live chat I've spoke to an Indian call worker before when I asked to speak to a manager he told me he was the chief executive of barclays the company's an absolute joke can't wait for them to ignore my pre court action letter than end up seeing them in court got a feeling im going to be taking legal action a lot of times in the next few months”
“Trying to get help about printing statement for ISA twice. The first time advisor did not answer for 3 minutes and second time the advisor left the session. Really unreliable service.”
“Absolutely shocking behaviour from a customer service advisor, would not pass me on to a supervisor or manager and also refused to give me his name , changing my bank tomorrow after that fiasco, bye bye Barclays.”
“My Barclay card expired last dec.2019 and for some silly reason Barclays didn't send a new one to replace. so i noticed on the 19th jan. last week, on an attempt to make a payment in petrol station. That same day i rung them up about. They couldn't tell why they haven't sent the replacement card on time as it should. Anyways then have been a new card will be sent to you on monday. It comes friday and nothing so i rang them again and i asked if the new card comes from abroad? Then he ask me to confirm my home adress and we came to a conclusion that part of the adress is missing! No house number in so the letter could be delivered to anyone with that street postcode !!!
Someone is sleeping at work!
Mind you, my new debit card replacement came to my door with no issues a couple months before...”
“My father died on the 20th December 2019, in tragic circumstances. Due to the xmas/new year period we were unable to lay him to rest until the 13th January 2020. It was a very traumatic time for the family and a lonely festive period. My mother had passed in 2016. With loving fore site my parents had left funds in their Barclays accounts to cover the funeral costs and other outgoings.
On the morning before we laid dad to rest I went into Barclays bank in llandudno to cancel his accounts and to ask the bank to transfer the funds to my bank in Dublin. I filled in all the forms, provided all the ID they needed and provided them with details of my Irish account. I was told all was in order and that the funds would be available to me in 5 days.
The following Monday (5 working days) no funds in my account. Maybe the next day I thought. On the Tuesday I received a call from the payments section saying that they could not transfer the money due to an error in the account number. After a considerable time it transpired that the bank clerk had written my bank card number as the account number and had not supplied the IBAN number. After 4 or 5 calls to Barclays and considerable distress and frustration, they were given the missing numbers and they assured me that the funds would be transferred that day for me to receive on Wednesday.
No funds Wednesday. I called Thursday and was told the funds would be transferred before close of business to receive Friday.
No funds so far today. I called Barclays. Yes, they said. The money was transferred this morning and will be in your account imminently. Friday afternoon and still no funds.
It is 11 days later, I have been lied to 3 times, spent hours on the phone at considerable cost and still do not have the funds. I think the Barclays bereavement teams ought to be ashamed of themselves for the lacklustre and cavalier way in which they have treated me and my grieving family. I have no doubt that they will have charged me for the transfer and the delay has cost me dearly in the exchange rates over this 11 day period. Shame on you Barclays. You will be hearing from me. Very loudly!!”
“My wallet was stolen and I went straight to the Bank to cancel my cards! Three weeks later I'm still waiting on one card ,i go to the bank to realise it's not cancelled.No apology...”
“Luke Henshall, of Plymouth branch was exceptional, he found me stood in a queue, he basically simplyfied everything and I left understanding all I needed to know. If all your staff have this attitude this is the bank to be with.
Thankyou
Mrs kempthorne”
“i have been trying to register the barclays app, have the pinsentry, all works well till it says i am using the wrong card, i only have one card and the pinsentry recognises it and gives me the 8 digit code to register with, after 3 tries, each time double checking, it makes me start the whole process again. halifx app is superb, will be closing current account, savings and barclaycard”
“ONE STAR IS TOO MUCH. HAVE A PERSONAL ACCOUNT PLUS A BUSINESS ACCOUNT TRIED TO PAY MY HMRC WITHHOLDING THIS BANK MUST EMPLOY A BUNCH OF IDIOTS. THEY HAVE TAKEN THE CODES FOR IT OUT I HAVE SPENT THREE DAYS TRYING TO GET IT SORTED OUT. IF YOU HAVE A BUSINESS DO NOT USE THIS BANK. FOR YOU BUSINESS YOU WILL BE AS SORRY AS I AM. EVERY TIME CALL TAKES AGES TO GET IT SORTED ALL COSTING YOU MONEY.”
“Barclays mortgage completion team are useless. Moving house is stressful but you don't need your lender being slow and unresponsive. Our solicitors and ourselves have chased the mortgage team several times a day only to be told that our file has been marked as urgent and a priority yet after 3 days, still no action. Our exchange and now completion looks like it's going to fall through one week before Christmas due to the ineptness of Barclays! they've lost the fax and email, blamed technical issues etc etc. We made a complaint only to be told it will take 5 working days which doesn't help as we were due to exchange 3 days ago and complete in 2 days! it's caused so much stress and anxiety. in addition. we're now having to pay removal company and compensation!!”
“I’m extremely annoyed with Barclays, I have been with them for around 6 years now, I work for my money and never done anything showing otherwise! I will definitely be leaving them! My sons birthday today Christmas around the corner, they have frozen all my cards since last Wednesday won’t allow me on my online banking or app, are declining payments coming out and not allowing me to access my money! Nobody will give me any information other than read my terms and conditions and that my accounts under investigation! Also that it should take up to to 10 days but will most likely take longer because they will all go off and enjoy there Christmas and not care about anyone else! Have all been very un helpful and made my time really stressful! You can’t just freeze people’s accounts for no reason around Christmas when people have bills and children to take care of! Disgusting & I will not be staying with them, DO NOT BANK WITH THEM !”
“I have accounts at 3 banks. This (a joint account help with my elderly mother for her convenience) is by far the worst. The latest horror was a fraud involving a large sum of money (tens of thousands). First Direct spotted it. Barclays did not. Now, they are giving me no information about what they are trying to do to recoup the money and their fraud team are effectively uncontactable. This is far from being the first problem with them Avoid at all costs.”
“Having been a Barclays customer for many years I would have happily recommended them, UNTIL - a few months ago, when online banking/app changed, now it is virtually unusable. If you want to discuss the problems there is no point in trying Barclays Customer Service, you will find a combination of poor english, poor knowledge of both Barclays procedures and systems ( I got a better response from my local pub). I could go on but reliving the experience is like regurgitation one dinner, decidedly unpleasant. For now enough!!”
“I was on Barclays a few years ago.
Horrible bank. Awful customer service.
Basically...
A few weeks ago
I recently tried opening a savings account with Halifax and was denied and was told to contact CIFAS and request some information about why i was denied. From what i am gathering i must have some sort of marker on my account.
I am assuming it was an incident that happened when i was with barclays. i was 17/18 (22 now) and i lost my card at a club event.
I received a phone call from Barclays telling me there was fraudulent activity on my account.
So I then went on to cancel the card (obvious thing to do) and thought nothing of it for the next month or so.
Only for my account to be closed without any formal explanation. Only that they had "conducted an investigation and decided to close the account".
I tried calling the customer service line multiple multiple multiple times with no success.
No one would even speak to me. I was in 1 hour+ call lines and when i finally got through, i was put on hold only for the line to just hang up. (clearly the advisors just didnt want the trouble) I tried calling back and it was just the same process same thing over and over.
Eventually, i just gave up. I googled every possible person i could get in touch with to help me in this situation and i couldn't find a single thing. By the time i found out about the ombudsman service, i was all tired out and just felt defeated. I felt like no one would listen and in that in all honesty, they wouldn't listen either.
Being 18 I had no clue of the implications of this in the long term or else I would have pushed it a lot harder.
I eventually opened a prepaid account and have been using that since. (cashplus) When applying for accounts i would always get denied with absolutely no explanation and i have always wondered why. I have had many credit checks over the years and I haven't seen anything about a CIFAS. Only recently with this savings account has any bank even vaguely mentioned a reason as to why i got denied.
I honestly wish I knew about organizations like CIFAS and Ombudsmen when this whole ordeal initially happened.
Barclays never investigated or if they did they they clearly didn't do anything properly. The customer journey when going through a situation like this is awful and you won't get any help. You're lucky if you even get contact at all. They just throw you to the wolves and wash there hands. Pray you never ever get into a situation similar to this because it will impact you for the rest of your life.”
