“I had lost hope after being scammed by a dishonest broker, but Supreme Asset7 came to my rescue. Their team was professional, understanding, and acted quickly to help me reclaim my money. They guided me through the process, kept me updated, and delivered excellent results. What seemed impossible became achievable with their expertise. If youβre in a similar situation, donβt hesitate to contact them. They are trustworthy and genuinely committed to helping victims.
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Highly recommended for anyone seeking justice!β”
“This company swindled me out of my hard-earned money by lying to me. I lost the cash I worked so hard for. They wouldnβt let me withdraw anything and kept demanding I pay taxes. Fortunately, I discovered TR A D ECR Y P T S * C0M on Google, and I invested in them in a week i made back my losses and i got a bonus for my first investment, apart from the referral bonuses which i got 2% of what was invested by my referrals , i was also given free classes incases i wanted to withdraw and and start making my investment personally.”
“I have been with Barclays for many years now. Today, I will be closing my account with them. To be truly honest I've been appalled at their processes and their new way of working.
Their online and mobile banking is fantastic. Really it is. It's fast, easy and user friendly. For me that's about it for the pros
A while back, my partner and I wanted to open a joint account with them. Their online banking didnt clear me because someone had inputted my date of birth wrong on my account when I set it up so I had to go to a branch. Guess what? No appointments for 8 months! Every other bank can set this up for you over the phone or via the app in about 2 minutes.
Going to branches on the occasions where you have to has been a mixed bag. All the staff are lovely and try to help, but there have been many times where I've queued up for 20 minutes to be told I'm in the wrong queue and have to queue again in the right one. This has happened when my account has been blocked by fraud and I need to go and unlock it. Normally you would learn where to go when this happens, but with no signage and with the layouts of the branches changing every few years it's a guessing game.
Don't even get me started on their interest rates. Some of the lowest I've ever had and I fully appreciate we are on the verge of a recession.
I thank them for their time and efforts, but I would strongly recommend picking another bank. Barclays is not the one anymore”
“Childlish design comparing other similar online banking apps . Annoying forced updates β¦ changing photos in background and videos ? Who ask for it and who is paying for it β¦ again lower than others β¦.”
“I've been with Barclays for over 50yrs & never had any problems with understanding their statement layouts, BUT their new one now is ridiculas & a total shambles. Please go back to how it was, this one is a nightmare. I'll even think of going elsewhere if it continues.”
“Barclays is cancelling my card, because of an online payment even after I answered a phone security call questionnaire successfully.
Customer Service didnβt know why! Now I have to have a new card and change data on several accounts.”
“Are the traditional banks , who are shutting many branches, ready for the increased digital traffic?
My experience with Barclays.
Due to Barclays mobile banking app and the international payments facility having technical difficulties I have transferred money twice on Saturday.
I was on the mobile app later on in the day as I was told by a text message my payment may have not gone through. I couldn't check my account as it was Saturday and payments are held in suspense until Monday. There is no way to see if the payment has gone or not.
I decided to use the mobile app chat facility. Not working. I tried the messaging facility not working. I then used the direct call from my mobile application. I got through but the identity automatic pass through didn't work so the system took me through security which I passed and was connected to an agent. The agent said the front security system hadn't passed my details onto him and wanted me to go through security again.
I explained my issue and his advice was for me to check my account on Monday and if there was a duplicate call the international payments team and they can stop the second one??
I asked why the mobile application is so poorly maintained and constantly having problems. I told him none of the facilities work and asked why??
His response. " We are trying hard to push customers significantly more towards online and mobile banking ( probably because they are closing many branches in many locations) as a strategy but due to the enormous increase in digital traffic our systems are overloaded and having problems! We are working on itβ
Great planning Barclays and glad you put efforts into preparing and making your systems properly capable before you shut your branches.
P.s. I do know I can go to my local post office at a few hours a week if I need face to face but please sort your processes and systems out.
Yours β¦a frustrated and loyal customer of over 40 years.”
“Truly awful, been with barclays 30 years and they closed my account with standing orders not paid.... know reasons given except apparently didn't answer a question at some point. Service doesn't work, go to online chat call this number referred to online chat again. Will be moving.”
“My son has a bank account with Barclays Bank, and his bank account has a scanning facility, and my bank does not, so to make things easier and quicker, my mum instead of sending a cheque in my name, she writes it in my son's name, he then scans the cheque, my mum sent a cheque last week, so I could buy my Christmas present from her, and my son can get his hair cut, and I could get my hair dyed and cut for Christmas, my son scanned the cheque last week, and the cheque was for two hundred pounds, but only one hundred pounds went into my son's bank account, and we are still waiting for the other one hundred pounds, and because of this I can not buy my Christmas present or book a hair appointment to have everything done and I can now only have my hair dyed and not washed cut and blow-dried, and this is going to stress my mum, which means she might end up in hospital again, as the slightest thing can stress her out”
“Not trying to be rude. However when I'm talking to customer help I feel like I'm talking to a child that doesn't have a clue what I'm talking about. It's frustrating and stressful trying to get my point across. I don't know if it's some animated computer that just copies and pastes a random paragraph from their database and hopes for the best. Or if they just have very rude and unhelpful people working.”
“My Barclay card expired last dec.2019 and for some silly reason Barclays didn't send a new one to replace. so i noticed on the 19th jan. last week, on an attempt to make a payment in petrol station. That same day i rung them up about. They couldn't tell why they haven't sent the replacement card on time as it should. Anyways then have been a new card will be sent to you on monday. It comes friday and nothing so i rang them again and i asked if the new card comes from abroad? Then he ask me to confirm my home adress and we came to a conclusion that part of the adress is missing! No house number in so the letter could be delivered to anyone with that street postcode !!!
Someone is sleeping at work!
Mind you, my new debit card replacement came to my door with no issues a couple months before...”
“The App is rubbish in its design as far as the βLog offβ procedure.
Particularly if you have finger recognition set on an iPhone. As you swipe up to close the app it attempts to log you in again.”
“Member of staff arrived 10 minutes late for my appointment. He did not introduce himself, nor greeted me in any way - just sat down and started tapping away at the computer. My ID was on the table in front of me, instead of asking for it he just grabbed it and started putting my details into the system. Asked me if I knew the benefits/details of the bank account to which I said no and he said nothing further. Was very rude and brash throughout the entire appointment and did not tell me anything about what exactly he was doing. Severely disappointed with the customer service here, will not be returning to the Purley, Surrey branch again.”
“Why bank with a british bank and have to deal with a call centre in India.
i,m sure they are lovely people but difficult to understand making a simple request very difficult. Our recent contact was really very hard to understand and banking is too serious to put up with poor communication.”
“I am a happy customer overall, BUT that customer experience over the phone must change! This lady on the phone could barely understand English, made a mistake and after I had tried to explain it she got a lot of attitude and started raising her voice. Then I spent 10 mins on the line waiting for a supervisor who allegedly she could not find... As the result, 30 mins on the line, question unresolved and couldn't speak to a supervisor..”
“Firstly there was the awful transfer from Barclays Stockbrokers to Barclays Smart Investor. I couldn't access the system for a week. Luckily there were no profits warnings, otherwise I could have lost a lot of money.
Now the system basically works but there are still niggling issues.
The good points:
* Barclays tend to get good prices on buys and sells
* the advertising is slick and glossy
* the jingles while you wait to talk to a customer service representative are quite catchy
The bad points
* the website often drops me off with no warning and then I need to log in again
* summary information is completely wrong. It says I have made a 300% profit this year. I wish
* lots of things that I can't buy. There are lots of great US and European shares that I would like to buy but Smart Investor only allows UK listed shares
* the price - charging a %age of the value of my holdings is just a rip off and much higher than some of the competition. I wouldn't mind paying more for a better service. But I'm not getting a better service
So why haven't I moved to another stockbroker? People trying to transfer out have been reporting a 3 month or more transfer time during which they have been unable to buy or sell. And the cost of being locked out of trading can be huge. So I have to wait until transferring out becomes easy and quick
Definitely not recommended”
“I pay a monthly fee for a package that includes use of Dragon Pass for Airport lounges. I was shocked when I tried to use the pass at Gatwick to be told that I could not use the lounge because it was too busy. However, I could pay Β£15 to be upgraded and would be allowed to enter. I subsequently spoke to 4 people I did not know and surprise, surprise, they had on different occasions had the same problem.
How can Barclays get away with charging a fee for something that customers cannot access.”
