Barrhead Travel Reviews

Name: Barrhead Travel
Address: 85 Oswald Street, Glasgow
Rating: 3.28

3.3 Rating 489 Reviews

57 %

of reviewers recommend Barrhead Travel

Company Reviews

Questions

Metrics

3.3

Based on 489 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

0330 094 8364

Location:

85 Oswald Street
Glasgow
G1 4PA

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Barrhead Travel 1 star review on 18th April 2022

Craig Angely

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“we always choose barrhead travel they find the perfect holiday for us every time and the staff are so nice”

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Posted 5 years ago

“First time booking with Barrhead Travel in East Kilbride. Jacqueline was superb in finding us what we were looking for in a very relaxed manner. We would recommend this company for all travel needs.”

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Posted 5 years ago

“Conor from the Belfast Victoria Square branch was extremely efficient and helpful in booking our perfect holiday. He went above and beyond to get us an unbelievable price, all while being friendly, chatty and made the whole experience personal. He even rang to check up later that evening that we were 100% happy and had recieved our confirmation email. Great service, and I will definitely be booking through this agent from now on!!”

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Posted 5 years ago

“Very impressed with quality of service. Member of staff booked everything as per my request and arranged travel insurance and currency. Very customer orientated. Will now book all foreign trips using you company.”

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Posted 5 years ago

“What initially seemed like good service sadly turned out to be a sales pitch of an overpriced holiday. Our advice would be to price check against booking direct before you commit in store. Also it appears that Section 75 credit card cover is not available if you book with anyone other than the tour operator. We were also advised that the balance would be due by the 15 of next month (April) when in fact it is due in March 10 days after booking this holiday. Sad that what should be a pleasant experience has been soured. We always try to support smaller businesses but it has to make financial sense to do so, in this case it did not. *Save money and book direct!”

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Posted 5 years ago

“Melanie was absolutely 1st class in her job very friendly and knowledgeable.will definitely book with barrhead travel again”

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Posted 5 years ago

“We booked our holiday in the store at fort kinnaird Edinburgh and Natasha the girl who sold us our holiday could not have done enough for us. After booking our holiday we had to go back and make some changes to it. Nothing was a bother and she got everything sorted for us.”

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Posted 5 years ago

“Kieran your representative was very pleasant and nothing was any trouble he showed us lots of locations that suited what we had requested until we made our pick and the price was great .”

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Posted 5 years ago

“Customer service was very good”

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Posted 5 years ago

“My friend and I were extremely pleased with the help and information we received from Kaya at Livingston Office. She patiently answered our questions and helped us find a city break . Thank you”

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Posted 5 years ago

“We were welcomed into the shop, our proposals listened to and then your agent searched for and found the perfect holiday for us in a resort which appears to be exactly what we want. The whole process was efficient without making us feel we were being rushed into a decision and your staff were friendly, approachable and competent.”

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Posted 5 years ago

“Zoe Paterson in Glasgow has been very helpful and patient whilst we deliberated on which holiday to go for. Very attentive , friendly and knows her stuff. Having previously worked in a retail travel environment, i know how tough a job it can be, Zoe shines ...we will be back for our next holiday and recommend Zoe to our friends and Family.”

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Posted 5 years ago

“Very happy. Scott in the Stirling store is fantastic. Very friendly and so helpful.”

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Posted 5 years ago

“Myself and my wife have been struggling to find somewhere different to go this year. We happened to be passing Barrhead Travel and decided to pop in. Really just for some brochures. Anyway a member of staff (Cat) started talking to us. To cut a long story short, she spent a long time with us, likes/dislikes etc. She came up with a great holiday package and an excellent price. Great service.”

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Posted 5 years ago

“i was unhappy with information i got from one of the stores. i then contacted barrhead travel via twitter and such a wonderful helpful lady by the name of katie came to my rescue like a guardian angel. the information she managed to give me in such a short time blew me away. i was so worried regardin hidden charges and transport upon arrival at my destination....after speaking to katie i was no longer worried. i cant thank her enough from bottom of my heart....it may be just a job to most but to me she was outstanding and nothing was too much to answer as she had all the answers to give. thank you katie.”

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Posted 5 years ago

“Danielle was first class from start to finish”

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Posted 5 years ago

“Very positive experience. Some specific 'like to have' details were asked for as part of booking. Most if not all were delivered in options presented. Highly recommended. Thanks Nicole @ Barrhead in Union Square, Aberdeen. Looking forward to New York trip later in year ;)”

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Posted 5 years ago

“Been to Barrhead in Glenrothes before and had excellent service with no hiccups at all on our prevIous cruise holiday out of Barcelona. Our next cruise has been booked by Louise, with a bit of help from Barry, and a further one booked by Louise herself. All staff were extremely helpful and friendly. Price was very competitive.”

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Posted 5 years ago

“This is our second cruise we came back because our consultant who's name is Lynn from the East Kilbride shop booked our first cruise and it went down very good with no hiccups if this one goes okay we will go back to Lynn and book again i would also recommend my friends who are asking me what the cruises are so who knows”

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Posted 5 years ago

“Been with Barrhead travel for many years booking holidays and special events just booked another 2 holidays this year first off all the staff Angela and thas and management at the Livingston branch what can I say the way they put themselves in doing there job is absolutely outstanding you can't buy or train that experience well done to all at Barrhead Livingston”

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Posted 5 years ago

Barrhead Travel is rated 3.3 based on 489 reviews