Barrhead Travel Reviews

Name: Barrhead Travel
Address: 85 Oswald Street, Glasgow
Rating: 3.28

3.3 Rating 489 Reviews

57 %

of reviewers recommend Barrhead Travel

Company Reviews

Questions

Metrics

3.3

Based on 489 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

0330 094 8364

Location:

85 Oswald Street
Glasgow
G1 4PA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Robin was very good very informative and helpful”

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Posted 7 years ago

“daniel the team leader sold me a holiday under false pretence”

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Posted 7 years ago

“Wasted my time to send them a request for holiday recommendations with my preferences since their website sucks. Never heard back. Terrible customer service.”

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Posted 7 years ago

“Natalie kept to the budget I had set, found us good accommodation in the places I wanted to visit, was helpful in offering ideas, and was always available for comment/assistance throughout. Even whilst we were on holiday and I congratulated her on the choice of The Langham Chicago by email, she managed a reply. So my advice would be, dont give it a second thought for longhaul- go to Barrhead first!”

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Posted 7 years ago

“Woeful website! Won't let you filter hotel board i.e. for All inclusive ,half board etc?? I remember thinking this years ago about Barrhead travel and nothing appears to have changed apart from the glossy new look. A company geared up for folk who dont have internet access or who insist on booking in a shop...and paying more than they need to.”

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Posted 7 years ago

“The worst travel company out there!! Staff are awful and cheeky, don't care what mistakes they have made and try to get you to pay for the mistakes they have made!! Booked a holiday in September and was told on several occasions that an error they had made was resolved the day after we booked it and wasn't resolved until 3 days before the holiday !!! Absolute joke. Book if you want stress and inconvenience and to deal with staff who have an attitude problem. Have warned off everyone I know and will continue to do so!!!”

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Posted 7 years ago

“I'm disabled and got full assistance from Scotland to rome Connor the agent helped solve my transfer problems and couldn't be more helpful. Brilliant company will now use for all trips Thanks connor”

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Posted 7 years ago

“EVERYTHING”

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Posted 7 years ago

“I am appalled at the customer service. My partner and I booked our honeymoon through the Glasgow Fort branch. We dealt with the manager Gemma Swindell, she talked us out of our destination choice and talked us into what looked like a fabulous hotel in a beautiful hotel. We booked and paid in full there and then. We received a letter at the beginning of April telling us there would be work carried out throughout the hotel at the time of our stay, we contacted the Glasgow Fort on 20.04.17 and were told that Gemma had moved to St Enoch's shop but Ryan would be happy to deal with our issue. Ryan asked us to give him a couple of days to sort this and he would get back to us. We have given Ryan 2 WEEKS and we still haven't heard from him. I called today and spoke to someone called Craig who told us the email Ryan had been waiting on was in his junk folder and he hadn't checked there. Craig said we could move hotels but we would be charged for this. Obviously we are not happy about this and I told Craig this. I then tried to contact Gemma again, I was told she was in another call and would call me back, after an hour I AGAIN called and asked to speak to Gemma, I didn't catch the call handlers name but he was rude and before I had finished speaking he hung up on me. We are now looking at claiming our money back and booking through another travel agent. I will never deal with this company again and will be advising anyone I know not to deal with them. It's disgusting how they've treated us after taking our money.”

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Posted 7 years ago

“Booked holiday through Barrhead travel at Braehead ,weren't sure where we wanted to go except short flight time and short transfer , advisor showed us hotel which we agreed too,5 weeks before flying checked tripadvisor to find hotel I has been plagued with a norovirus bug for years and 1 in 3 people take I'll , phoned by up asked to change hotel , no go non refundable booking apparently ? Terms and conditions applied ?Did t know much about it as we had left it to advisor to book it up and it dosnt say that on booking conformationabsolutely sick at thought of going on holiday to be ill at the cost of 1500 pounds,filled in enquiry form as way of complaint and received phone call from manager next day saying that hotel had refused refund ,and or advisor had ran through all the details with us?dont want to lose money and can't afford to rebook so might be forced to go . Will not be booking with Barrhead again , not there fault hotel has bug but I feel palmed off with there answers and lack of help.”

Helpful Report

Posted 7 years ago

“My brother booked a week in New York for my mum's 60th birthday through Barrhead Travel in Bearsden. The hotel was booked 8 months in advance. My brother was assured that it was a lovely 4 star hotel in Times Square. My mother had no been abroad in 20 years and was very excited. The room we were placed in was tiny, dirty and had little to no space to put a weeks worth of belongings. The bathroom was the smallest I have ever seen. The curtains and chair were stained. No amenities in the room - no kettle, brochure, cups - nothing. Absolutely not as described when booking. I complained to reception and they moved me straight away. The new room was better as it had been renovated (still small) but much better. However, the blinds would not open as the window looked out to where the construction workers would sit. So no natural light. We also were not made aware at the time of booking that renovations would be taking place at the hotel. This meant that there was no restaurant at the hotel - so we couldn't get any food. This should DEFINITELY have been made aware at time of booking as this hotel would not have been chosen. Or made aware before we went as this was booked 8 months ago so we would have time to make other arrangements. The front of the hotel was covered in scaffolding. We could hear CONSTRUCTION WORK at ALL times when in our room and would get woken up during the night (even with ear plugs in!). I took video recordings of the noise which clearly states the time as 4.30am in the morning and 9pm at night. The hotel has 800+ rooms and the lifts were also under renovation. 4 lifts to service 800+ rooms is an absolute joke! There is loose wires and holes throughout the hotel. This hotel is not fit for purpose and ruined a special holiday. Barrhead Travel have been contacted and admitted that they didn't know the hotel was under construction!!! That's correct they don't know what they are selling!! They have mis-sold the hotel and think that offering £158 for a flight & room package we paid £2100 is acceptable. They also tried to offer a voucher to use with them in the future?! The customer service manager Iain Shaw is the rudest customer service manager I have ever had the displeasure of dealing with. He blamed me for not calling Barrhead when I was on holiday and complaining then?! That's right waste my holiday and money complaining because they don't know about the hotels they provide. Bearing in mind it has taken me 3 weeks to get in contact with Chris and I'm back in the UK!!!! (So you can imagine how long it would take when I was in New York) I have emailed the CEO twice with no response. Barrhead Travel is the WORST travel agent I have ever dealt with and will never deal with again. Barrhead Travel do not care about customers, the managers are rude and the staff don't know what they are selling. There is also no place to post reviews on their website - I wonder why?! Once in a lifetime trip was ruined. Best advice - AVOID AVOID AVOID Barrhead Travel at all costs!!!”

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Posted 7 years ago

“Awful company don't use! Any mistakes and they blame you and call you a liar absolutely awful have ruined my children's holiday to Disney!”

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Posted 7 years ago

“The worst company ever to book a holiday with. Got our names wrong then charged us £50 for their mistake, then got out names wrong again. Incompetence at a whole new level.”

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Posted 7 years ago

“The staff at Barrhead in Dunfermline are fantastic. They have endless patience (I am probably a nightmare customer!), always make you feel like they're happy to see you when you pop in to the branch (even although they probably feel like running away to hide when they see me!), return phone calls straight away, and will go out of their way to help. Tracy and Sharon are an absolute credit to the company.”

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Posted 7 years ago

“Booked a holiday of a lifetime to Thailand at the Edinburgh Gyle branch. Their agent booked us internal flights as part of the package. Unfortunately we trusted her as we did not any better. Big mistake! Got to the airport to discover the flight had been cancelled. The airline was amazing & paid for a taxi for us to get to our destination which was only 2 hours away. Which begs the question why Barrhead booked us flights??! When I contacted Barrhead they ignored my email until I resent it to the company director. They then proceed to bypass my concern stating the airline had fulfilled their duty. Unfortunately this was not the problem. The booking of the flights was the problem. The agent should have given us the option to book or not. My advice would be to book your holiday yourself! Barrhead has dreadful customer service!”

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Posted 7 years ago

“Very very good price in relation with the services provided. I'll be back at Barrhead Travel for my next vacation. Special thanks to Zoe Paterson!”

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Posted 7 years ago

“People will always have something to complain about however I feel like the girl I had spoken with the other night over the phone done the company justice. She had excellent customer service skills and spent a lot of time to do the right thing for me. It wasn't an easy task as I don't have the easiest group of friends when it comes too decision making but she had all the patience in the world. Well done Jodie devlin, 5stars.”

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Posted 7 years ago

“Poor customer service at local and national level and a clear lack of training and expertise at local level. Having used Barrhead Travel in the past, I booked a holiday with them at the beginning of January with a travel date 3 weeks later. I therefore paid in full at the point of booking. As I had not been to the hotel I booked before, I googled it an hour after paying in full. The price had gone down by £50 each in that hour. I called Barrhead but they said it was nothing to do with them and I should raise it with Jet2. I did that and was told I should raise it with my travel agent. While being passed from pillar to post with no one taking responsibility the cost reduced by another £200 each within another 2 hours i.e. my holiday came down by £500 in total in the space of 3 hours! I called Customer Service at Barrhead and was promised the Manager at my local branch (Hanover Street, Edinburgh) would contact Jet2 on my behalf. I never got a call back and resorted to calling the Head of Customer Service at Barrhead. I got the right noises but nothing more other than Jet2 use a live pricing system which means there are winners and losers. I was a loser in this instance! When I collected my tickets I asked in-store about booking seats. I was told they didn't have access to the Jet2 booking system. When I later checked in on-line, the Jet2 system clearly stated that I should contact Barrhead to book seats. By that time it was too late and all seats had been allocated. I did visit another Barrhead shop who confirmed I had been given wrong information. There clearly was a training gap with the sales advisor I dealt with in Hanover Street. As other reviewers have stated, you can have a mixed experience with Barrhead. Things can go well but if they don't, they are not interested in taking any steps to address the situation.”

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Posted 7 years ago

“The other day my wife and I popped in to ask about currency, we met a lovely woman called Carole, in thw glasgow store, who not only gave us fantastic advice on what to do when we were on holiday but also went above and beyond to find us the best rate on currency. She is a credit to your company and was a pleasure to do business with. We will definitely be back in the future; due to this experience. Thank you.”

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Posted 7 years ago

“Customer service 0 When I returned I lodged a complaint told customer service manager would get in touch. Received email to confirm Several weeks went by nothing. Contacted again told the same nothing Several phone calls and emails later nothing. They just take your money and don't want to know if anything goes wrong”

Helpful Report

Posted 7 years ago

Barrhead Travel is rated 3.3 based on 489 reviews