Barrhead Travel Reviews

Name: Barrhead Travel
Address: 85 Oswald Street, Glasgow
Rating: 3.28

3.3 Rating 489 Reviews

57 %

of reviewers recommend Barrhead Travel

Company Reviews

Questions

Metrics

3.3

Based on 489 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

0330 094 8364

Location:

85 Oswald Street
Glasgow
G1 4PA

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Barrhead Travel 1 star review on 18th April 2022

Craig Angely

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“More than 7 weeks since holiday cancelled. Why have we to wait for refund? You took the money well in advance!! No more auto generic emails. Refund customers now!!!! Law states 14 days for refunds. People will not forget. You have enough staff to arrange new holidays of reschedule cancelled holidays while ignoring customers who requested recunds. Scandalous!!!!”

Helpful Report

Posted 4 years ago

“Since 14 March 2020 Barrhead Travel owe us a refund of over £4000 for a river cruise which was on that day cancelled by the operator due to Covid 19 restrictions. They do not answer our phone calls and ignore our emails. This is not acceptable for a company which is claiming on their Facebook website that they are '... agent that cares about you...'. They certainly do not care about us and by not providing our refund within the time limits laid down by ABTA are breaching the law.”

Helpful Report

Posted 4 years ago

“Since 14 March 2020 (when Avalon Waterways cancelled our Tulip River Cruise) you owe us a refund of over £4000! You are not answering our phone calls and are ignoring our emails. This is absolutely disgusting! Are you, perhaps, hoping that if we die of Covid 19 you can steal our money? We request that you refund our money without any further delay!”

Helpful Report

Posted 4 years ago

“Our holiday to Vietnam was cancelled 7 weeks ago. We have been chasing for refund for 5 weeks and keep getting fobbed off by Barrhead Travel. We have been loyal customers for years and have spent thousands with them. This is not how to treat loyal customers! We're still waiting for them to give some indication of when refund will be made. I think it's time to report them to regulators!”

Helpful Report

Posted 4 years ago

“My holiday to Canada has been sorted out by Anne Marie. I appreciate the circumstances but am very happy with the result. Thanks for all your efforts.”

Helpful Report

Posted 4 years ago

“An acquaintance of mine has already received a cash refund for a cruise cancelled due to Covid 19. What an excellent company! I will definitely use them when I next book my holiday (instead of Teletext Holidays) who disgust me completely as I have Not had any direct communication at all from them since they have cancelled my holiday which I was due to go in 3 days time.”

Helpful Report

Posted 4 years ago

“My holiday to Canada has been sorted out by Anne Marie. I appreciate the circumstances but am very happy with the result. Thanks for all your efforts.”

Helpful Report

Posted 4 years ago

“My holiday to Canada has been sorted out by Anna Marie. I appreciate the circumstances but am very happy with the result. Thanks for all your efforts.”

Helpful Report

Posted 4 years ago

“Been trying to change date of my holiday for over a week been asked twice by staff members what I want to change to and correspondence stops their.despite numerous emails still no contact.would never book through Barrhead travel again.”

Helpful Report

Posted 4 years ago

“They are the most diabolical company, I have been trying to contact them for over a week regarding a refund, they do not answer calls or emails. I have left 27 emails and mde over 59 calls. THEY DO NOT RESPOND. I have my doubts whether they are actually trading anymore, I will be contacting ABTA, consumer advice and newspapers to report this hopeless company.”

Helpful Report

Posted 4 years ago

“I’ve been trying to get hold of someone from Barrhead travel for five days now with no luck . I understand that you are all very busy at this time but my emails not even been replied to. Very unprofessional attitude towards your customers. I have a balance to pay within a week and can’t get hold of anyone to pay this.”

Helpful Report

Posted 4 years ago

“What went wrong the holiday was cancelled by the cruise line.Surely you must get a feed back on your customers progress. Poor customer relations”

Helpful Report

Posted 4 years ago

“Beware of Hidden charges / extras not apparent when booking your holiday. We got caught out. You have to click into little links, that don't really clearly explain you need to click on them, it was check out fees of €30 to pay extra to reception on arrival at our Hotel within a resort complex. I felt this should have been on the main information. Won't be booking with them again. Girls on call centre very polite and nice.”

Helpful Report

Posted 4 years ago

“Travelled direct from Glasgow to Barbados on Dreamliner to pick up P and O Britannia cruise for 2 weeks around the Caribbean starting on 17th January. The travel arrangements via Tui and P and O and of course Barrhead Cruise specialists were excellent as usual for this holiday. Luggage in at Glasgow taken direct to cabin.and at end of cruise on return to Barbados, luggage off ship direct to Glasgow. No trailing cases around. Please keep this holiday on Barrhead list of cruises available direct from Glasgow,it is such a complete package. The cruise itself was also excellent. Fine food throughout, especially in the Glass House restaurant on board. When it is cold, wet, windy and grey in Scotland, it is hard to think of a better holiday than in the Caribbean when it is definitely not cold, wet, windy and grey.”

Helpful Report

Posted 4 years ago

“Had contacted the centre via email to express an interest in joining. They contacted me the next day to organise an appointment to view the facility. Attended last night to be told they were too busy then eventually got sent upstairs and was left wandering around and no staff about. Literally got on my bike and left. What a waste of a night. Thanks”

Helpful Report

Posted 4 years ago

“We booked a holiday at Barrhead Travel, Gyle , Edinburgh - never again. They lost our personal details including passport details, not once but twice! One week before flying and we had not received our documents. I telephoned head office and they said they would make sure the documents would be at the Gyle branch waiting for us. Guess what? When we went into the branch, they did not know anything about it! We had booked a premium drinks package for a cruise, which we paid extra. When we got on the ship, they could not find any booking of this! Once this company have your money, they do not want anything to do with you. AVOID THIS COMPANY.”

Helpful Report

Posted 4 years ago

“I booked my flight to Sydney and filled out a form to get assistance at the airports and requested an aisle seat. I didn’t get either. What was the point of completing a form when it was not actioned either on the outward or return journeys. I managed to get assistance but not thanks to Barrhead Travel”

Helpful Report

Posted 4 years ago

“I got money exchanged at Dundee branch and got home and was 200 dollers short, I complained and they could not find anything amiss, a feeble investigation on their part”

Helpful Report

Posted 5 years ago

“Wow! I spent £7500 for a 16 day trip to Canada. Asked for room with 2 beds as my travel companion has mild dementia. Was assured that in north America this was known as a double room and that double rooms had 2 beds. Additional request by BT made to ensure 2 beds. This turned out not to be the case and throughout the holiday we had to request a roll up bed in our room. This caused considerable distress to for my companon. Complaint to Barrhead Travel on my return received a defensive and unhelpful response. Blame put on partner agency in Canada. Barrhead Travel relationship with this partner company is poor if there requests are ignored. Won't be using or recommending Barrhead Travel again”

Helpful Report

Posted 5 years ago

“I booked my long-haul holiday to the USA and Mexico with the Leicester team. Sarah Cook was amazing and nothing was too much effort for her or her team. Extremely professional team, everything was perfect! Sarah listened to all my holiday desires and was so lovely and patient. She took everything into consideration-I could not have asked for a better company to book with! The standard of all the hotels and transportation was wonderful! We will definitely be booking more magical holidays with Barrhead again and again! A huge thank you again, they definitely made our family holiday Unforgettable and amazing!”

Helpful Report

Posted 5 years ago

Barrhead Travel is rated 3.3 based on 489 reviews