Barrhead Travel Reviews

Name: Barrhead Travel
Address: 85 Oswald Street, Glasgow
Rating: 3.28

3.3 Rating 489 Reviews

57 %

of reviewers recommend Barrhead Travel

Company Reviews

Questions

Metrics

3.3

Based on 489 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

0330 094 8364

Location:

85 Oswald Street
Glasgow
G1 4PA

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Barrhead Travel 1 star review on 18th April 2022

Craig Angely

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Internet cannot compete with personal service from Barrhead travel when it comes to detail and helpfulness. When arranging flights, Jodi was especially helpful, nothing was too much bother.”

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Posted 5 years ago

“Recently booked a cruise to the Far East plus flights through Barrhead Travel Stirling. It was all done over the telephone with Steven Anderson. Steven was extremely helpful and most importantly very patient. A very good experience.”

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Posted 5 years ago

“Visited Barrhead travel in Hamilton recently and once again received excellent service and advice.”

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Posted 5 years ago

“I have used Barrhead travel for years and have never been let down yet. the staff at Saltcoats are first class ,pleasant and helpful.”

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Posted 5 years ago

“This was my first time at Barrhead Travel and as soon as I told Pamela what i was looking for she went straight into it and found me just what i was looking for and at the price i wanted excellent staff nothing was any trouble would recommend Barrhead Travel.”

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Posted 5 years ago

“Tried a few other travel agents but couldn’t get what we wanted so we went to Barrhead Travel in Duloch spoke to Laura explained what we needed and she got us it. Nothing was any problem for her she was so polite and very professional we were so impressed. So guess where we will be booking future holidays from. If I had a question I would phone if Laura wasn’t available I spoke to someone else again nothing was any trouble and my query was answered straight away. All staff in Duloch were so helpful Andrew was another member who helped me get the airport hotel with parking and a triple room with no problem. Service was top class.”

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Posted 5 years ago

“We had a great experience with Laura. She was really cheerful, efficient and was so helpful. We got a really good deal on our cruise and she contacted Royal Carribbean and made sure all our cabins were together. We are so excited about our holiday and this is the second cruise booked with Barrhead,”

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Posted 5 years ago

“Very happy very professional and helpful staff”

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Posted 5 years ago

“Very happy with all services we live in London but travel to Newcastle to book as gerald is helpfull and makes us laugh he takes time to find you the perfect holiday amazing”

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Posted 5 years ago

“Contacted Barrhead travel as we always book with them - they didn’t disappoint. Managed to get my husband and I such a good deal and in such a quick and helpful way. One of the reasons we go back every time. Thank you. Now to look forward to the holiday.”

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Posted 5 years ago

“Had an appointment with Deborah from Dunfermline branch. She couldn't have been more helpful went through endless searches to find best deals and suitability for what we wanted. Which bye the way wasn't easy! Very impressed didn't rush us would highly recommend her for future customers.”

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Posted 5 years ago

“When we went to the office in Aberdeen we met with Linda and she was first class in handling our request for the holiday. We were looking for an apartment which had to have special requirement's for one of the party. She advised us that we might be better with a villa which we agreed to and it worked out to be the right choice. Well done Linda.”

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Posted 5 years ago

“Staff very helpful when choosing a twin centre holiday. Gave us emails and phone calls till they found the best deals .”

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Posted 5 years ago

“Hopeful that it's just a misunderstanding and not deliberately deceitful but had "extras" charged to credit card without telling us. First attempt at resolution went badly so will try again (pretty sure they aren't deliberately scamming us but has definitely crossed my mind).... even if not actively criminal it's been incredibly time consuming and their attitude has varied from dismissive to actively aggressive.....would've been better off booking direct.”

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Posted 5 years ago

“Just returned from a fabulous trip to Singapore, Hong Kong & Dubai booked through the lovely Ged Lewis in Newcastle upon Tyne. The hotels he recommended were first class, in excellent locations & with great service. The price of the holiday was fantastic, especially as Ged put it together for our specific requirements. I am now a regular Barrhead customer & wouldn't think of entrusting my precious holidays to anyone else but Ged.”

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Posted 5 years ago

“I've just booked another holiday with Gill Wilkinson Newcastle branch . Always very helpful and very patient with me as I'm very indecisive. Had some great holidays not a bad one yet.”

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Posted 5 years ago

“I booked a 3 day Jersey break. I have since looked at the most expensive flights and nights in hotel and was horrified at what I was charged. Never again!!”

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Posted 5 years ago

“We booked with Billy Mitchell at the Dundee Office. He was so pleasant, helpful and efficient it made booking the holiday easy. Nothing was too much trouble for him.”

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Posted 5 years ago

“I use the cruise dept of Barrhead every year. Always totally efficient and reliable, nothing too much trouble. Their cruise page on their website is also easy to use and provides all the information needed.”

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Posted 5 years ago

“The process was very confused as the original agent we spoke to had to leave in the middle of the process and the person that took over gave us completely different information. Completed the booking and I then was emailed two different sets of seat numbers for the flights by Tui. Rang Barrhead to confirm which were correct and the numbers they gave me were not those on the paperwork they had sent. Emailed to ask for a new document to be sent showing the correct numbers but have not received anything. Very, Seth poor service!”

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Posted 5 years ago

Barrhead Travel is rated 3.3 based on 489 reviews