Barrhead Travel Reviews

Name: Barrhead Travel
Address: 85 Oswald Street, Glasgow
Rating: 3.28

3.3 Rating 489 Reviews

57 %

of reviewers recommend Barrhead Travel

Company Reviews

Questions

Metrics

3.3

Based on 489 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

0330 094 8364

Location:

85 Oswald Street
Glasgow
G1 4PA

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Barrhead Travel 1 star review on 18th April 2022

Craig Angely

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was my first time booking a holiday & I was nervous, but Daniel made me completely comfortable and happy 😊 and I’m very happy with the holiday me and my daughter are going on, due to Daniel who is a lovely person. & easy to get on with.”

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Posted 6 years ago

“Victoria was excellent. Listened to everything we wanted to do and put a terrific package together for us.”

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Posted 6 years ago

“We tried another travel agents to book a flight when a family member (brother), living abroad, fell seriously ill. All of my family were flying from all over the world to be by his bedside, but that travel agent's weren't able to help and directed us to Barrhead Travel at Cameron Toll. We spoke to Allison and explained the situation and our wish to arrive at our destination as close as possible to the arrival of other family members, so we could meet at the airport. Obviously, we were extremely upset and not in the 'right frame of mind' and she was brilliant. Very sympathetic and patient and did her best to give us the best options for us to pick from. Once we chose the flight, she ran through a check list to make sure we had everything (ESTA as we were flying to the USA, travel insurance and passport details) and sorted everything out and even printed off our tickets so we were able to just pitch up at the airport. Still in a 'daze', but Allison's professionalism and efforts helped in a very difficult situation - thank you, Allison!”

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Posted 6 years ago

“Abby is fab Always so helpful and friendly this is now the 3rd holiday in less than a year we’ve booked with yourselves.”

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Posted 6 years ago

“when in store the staff are very helpful and friendly but the long haul phone staff are not very helpful at all , claire helped us with all our problems and needs”

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Posted 6 years ago

“Have just used Barrhead for the third time to book a cruise. All staff were great and Taylor who completed the booking was excellent. Looking forward to our holiday.”

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Posted 6 years ago

“Scott was very helpful with every aspect of our holiday booking.”

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Posted 6 years ago

“Would like to thank Thomas and James at the Livingston Branch for all their help organising our flights home due to unforeseen problems on our recent cruise , As soon as we got in touch they took over and organised our re-scheduled flights and hotel stay, Thankyou again, Will def be booking our next holiday through this branch.”

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Posted 6 years ago

“Keiran was very pleasant, knowledgeable and helpful, hence it was the easiest and quickest booking we have ever made. We shall return. 😊”

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Posted 6 years ago

“Pauline Barrhead Dunfermline great very helpful got us a good deal”

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Posted 6 years ago

“Thought I was booking the holiday of a life time a 3 centre stay in Australia from Scotland booking was made and was assured 3 times as I wanted to make sure there was no hiccups as I was travelling to the other side of the world, 1st problem Edinburgh airport when leaving the airline said barrhead travel had not organised our visas and with my wife in tears we were eventually let on the flight at a cost of £75, then our first hotel we find that their standard rooms didn't have any windows which later on barrhead travel customer service didn't think was a problem, then we turn up for an internal flight 2hrs late as the wrong time was on our itinerary after my wife in tears AGAIN we had to pay for our flights again at a cost of over £400 when I tried to phone their emergency number it was an answering machine a complete joke in this day in age, just lucky I had a credit card to cover this as we would have been stranded, our final hotel gave us a room facing a brick wall about 5ft away again barrhead travel customer services deemed OK as the stated no specified view but there was actually no view at all. Although our issues were really bad I was sure customer services would have agreed it was a nightmare and compensate me as it looked a stonewall case but be aware you will hope you don't have to contact them after a holiday as they don't no from one week to another where your case is, after numerous phone calls and letters I eventually had to get the money authorised by the manageress of barrhead travel braehead after another visit there and her comment after this was if you trust us to book another holiday with us we will give you a 5% discount Unbelievable but you guessed customer service agreed this was a good offer, well that forced me to go to ABTA and again I got £250 which I was not entirely happy with but accepted as it had taken up so much of my time since returning from my holiday, the point is of my review is to make people aware the way you are treated by barrhead travel if something goes wrong, I was a loyal customer and thought maybe my case would have been viewed more sympathetically how wrong was I”

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Posted 6 years ago

“I had to cancel a flight due to the death of a relative. Informed them one month in advance yet they refused to refund a single cent. Frankly, I believe in Karma and look forward to something similar or worse happening to all their staff”

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Posted 6 years ago

“We had booked a previous cruise with Barrhead Travel. I wanted to book with the same agent (Kirsty). She is friendly, efficient and happy to help, she answered all my questions effectively. I felt very confident in booking our next cruise with her. Also, the price was better than prices that other travel agents had quoted me.”

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Posted 6 years ago

“Staff so helpfull”

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Posted 6 years ago

“So relaxed very helpful no pressure explained everything well Julie was great”

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Posted 6 years ago

“Booked a cruise with the most helpful agent (Natalie) she was more than helpful and willing to make any requests (within reason) possible!”

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Posted 6 years ago

“agent was very helpful and time was not an issue helping me find the right holiday”

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Posted 6 years ago

“Worst travel agent out there, please avoid this travel agent there wasn't an option for 0 stars or negative stars as this is what I would rate them. Let me tell you why about my holiday that was arranged via Barrhead. I think it is best that I start from the very beginning informing you when I first arranged the holiday. At the time I was working at the Cameron Toll centre and I walked past your advertisement to Naples for 5 nights B&B and free trip to Pompeii from the 4th Oct returning 9th Oct staying at Hotel Tiempo for £369pp. I booked this trip for myself and partner and 2 friends. As I was on my lunch break and after everything was arranged, I asked the girl who served me to drop the paperwork off at my work which she said was OK. The colleague did drop the paperwork off however, this did not include the Pompeii trip as advertised but instead a 24hr Bus tour and I was not informed of this change at the time of booking. I then went back to see the colleague to discuss this and she informed me that there were no spaces left and she couldn't get it booked. A manager got involved and arranged this for me but this meant I had to pay and extra £15 per person which I believe was unfair but I paid it anyway as we really wanted to go to Pompeii. I have attached both the advertisement on the window and the paperwork that I received, confirming the booking. So as you can see it wasn't a good start already not being informed of changes and myself paying extra for a trip that was available for the time I was going away. I moved house which resulted in my closest branch being the Gyle Shopping Centre, so I had arranged for the paperwork to be transferred to there. I received the paperwork the Saturday before we left on holiday which was great but no phone call to inform me that it was ready to be picked up. On Saturday we researched the reviews for Hotel Tiempo and these weren't great at all... I wasn't expecting much from a 3 star Hotel but advertisedas a 4 star on your window compared to 5 star hotel in terms on cleanliness, facilities etc however, many of the reviews stated that gangs and prostitutes were hanging around outside the hotel which we were not comfortable with. I then went to Gyle centre branch the next day (Sunday) to see if we could change hotel, which after 2 hours of looking at different hotels we decided on the Central B&B hotel as this more central and we wanted to stay close to the train station. I also discussed the Pompeii trip as this states this did not include the admission fee which I was not informed again when I booked, so all that was given to me was a trip that included transport and a tour guide but no entrance fee. When arranging trips through a travel agent, you expect this to be included in the price but this was resolved partly that I would have to buy the tickets myself when there and will be refunded when I get back. I agreed to this but again was not expected to do this and I had to pay extra for the hotel, £60, to stay there and the girl who did this for me said that I can go and she will email me the paperwork for the hotel as I was waiting a long time for her to arrange this. I called on Monday to ask about a bill I received and I was told that was an error and I asked for the email confirmation of the hotel which I was informed that she would do it that evening. Wednesday came and again no paperwork was sent to me, and I then had to go back into the branch at the Gyle to collect the paperwork (attachment for this is also included on this email). When arriving in Naples after 9pm due to half hour delay, we got a taxi to go to the hotel, once arriving at our location it did not look safe at night and no signage informing us/any guest on how to enter the building and we were left on the street with our luggage with nowhere to go. There were buzzers for the B&B but no one was answering, another person was entering the building while we were waiting and we managed to get inside the building. The B&B was on the 5th floor - not ideal for carrying luggage up - we rang the bell and buzzer and still no one answered. This looked more like a hostel than a hotel. With no choice but to start enquiring at other hotels in the area and see if they had availability that night, 3 hotels that we tried had no availability. Finally, we managed to get a room for the night but had to fork out and extra 70 Euros per couple (see attached receipt). The next morning I was up at 7:30am Naples time, not getting a goodnight sleep as concerned about where we are staying the rest of the holiday, I went back to Central B&B thinking someone would be there for breakfast. Again, no one answered the buzzer or the front door. I went back again at 9am and again no one answered. After returning to the place were we stayed we left with our bags and decided to walk around to find breakfast and wait until Barrhead travel opened. So 10am Naples time, I called the Gyle centre branch and someone picked up from Hanover street I think who listened to me and arranged someone from the Cameron Toll branch to call me back. I got a quick response from Craig who was not a manger but the most experienced colleague there at the time where I explained everything from the start to where I am now. He informed me he is going to look into this and call me back. I am not sure of times exactly and got a call to inform me that the room that I booked was no longer available as they gave this up as I did not check in the previous day. Craig also asked me if anyone informed me that I was to call and arrange check in times beforehand. I informed him no one told me to do this and tried to keep calm as my main concern was to get a place to stay. Craig then tried to get this arranged for me, a few hours had passed and still no response. I called back to only find out that he was serving customers and quite frankly not taking my situation seriously and more interested making the next sale. I was getting very annoyed and stressed as it was now around 4/5pm Naples time and a long time waiting to hear a response and still nowhere to stay. I received a call from Craig informing me he had found another Hotel called Kleopatra which was not central at all and 3 star hotel with not so good recent reviews which I was not happy to stay there and was miles away from the city centre. Eventually a hotel was located - Hotel Ramada which was in a similar location to Central B&B which we agreed. Now the hotel was nice and could not complain about the hotel. However I could not believe this had taken 8 hours to arrange and I could not believe I was offerd a location that was so far away. I cannot explain the amount of stress I was feeling that day as this was a holiday I suggested to my partner and friends only to find out the first couple of days has been terrible. On the Saturday evening, I was looking out the paperwork for the Pompeii trip that was organised the following day to find out where to go to get picked up. After looking at the voucher, the date for the Pompeii trip was booked on the Saturday and not the Sunday. When booking this trip, I had arranged with colleagues at Cameron Toll and double checked with staff at the Gyle that the trip was booked for the Sunday. I then called the Cameron Toll branch and I spoke to the manger there who knew about the situation I have been a part of. She did some digging for me as she thought this was an open ticket. When I got a call back from her only to be disappointed that the ticket was not a open ticket and it had to be arranged. Again I felt this was a blame game with the staff at Cameron Toll, blaming me that I didn't check the ticket when I got them and there is nothing that she could do. I got upset and I did take ownership of not checking the tickets before I left or when I got them but I also informed the manager that there must be a protocol at the branch when handing the customers travel documents that you must sit down with them and cover everything which did not happen in my case. As I was just handed an envelope with the documents at the Gyle branch and no discussion happened about my travel docs. The manager had no response to give me as I informed her of my thoughts about booking holidays through a travel agent is your job to make my travel arrangements for me not myself and why should I be checking docs over and over again when I was told several times when the trip was booked in branch and not over the phone. I always attended the branch with my partner to ensure everything that we wanted was getting done and she confirms that we were both told when the trip was booked and no information was given to us about the admission fee or hotels. Again this did not make me look great to my friends as I planned everything so we all ended up getting a train to Pompeii costing 2.80 euro each way per person and when arriving had to pay for the tour costing a 12 Euros each (receipts attached). The last day was also not a great day considering we had to pay a tax fee 28 euro per couple leaving the hotel. Again this was not mentioned to me over the phone when this was arranged and again this was another inconvenience to me and my friends that we had to pay. On the original paperwork it did state that Hotel and room taxes are included but then goes on to say Resort fees and city taxes are all payable locally. This is unclear if I had to pay taxes or not, but guessing I did not stay in a resort and it was a tax for hotel this should've been included and not something I had to pay (paperwork is also included on this email). I hope this will be taken seriously on the impact this has had on myself, partner and friends holiday spending more or less a whole day waiting to hear where we are going to stay. No one seems to be taking ownership, when speaking to Cameron toll and Gyle I was getting the blame passed on from each other and frankly not very much liking how this was getting turned on myself and how this was my fault as mentioned from the manager at the Cameron toll branch. After spending a good chunk of Euros that myself and friends hadn't planned on spending we had to turn to our bank cards to withdraw more money and use cards abroad paying, resulting in even more charges!”

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Posted 6 years ago

“Went to Sa Coma in Majorca last week, the Hotel was Blue Sea Gran Playa, it was ok but noticed there was (no) Rep which surprised me! If anything had gone wrong who would you speak to! Also the food was mediocore but Hotel was spotless.”

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Posted 6 years ago

“Always pleasant and helpful”

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Posted 6 years ago

Barrhead Travel is rated 3.3 based on 489 reviews