Baseus Reviews

Name: Baseus
Rating: 1.28

1.3 Rating 118 Reviews

7 %

of reviewers recommend Baseus

Company Reviews

Questions

Metrics

1.3

Based on 118 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Baseus 1 star review on 4th January 2025

Close Down The Business It’s SAD

Natalie Ancar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As other reviews have stated, this company is a joke. The jeans they sent me were horrible, cheap and not the correct size. They refused to pay for me to ship the order back. Expected me to pay the $30.00 to ship it back when they sent me the wrong size. I left an honest review on FB and they of course deleted it and blocked me from commenting. Any company who does this knows they are not a reputable company. The biggest joke is they pretend to be a US company yet the debit charge clearly states "Hong Kong". Don't do business with this scum bag company!”

Helpful Report

Posted 1 year ago

“If I could give a rating of ZERO, I would. I ordered three dresses. I still haven’t received one of them and they verified that they canceled the order, but they are refusing to return my money unless I ship back the other two items (which I did finally receive after weeks and weeks of little to no communication) The two dresses that I did receive are NOT as pictured. They deleted and blocked me from Facebook and continue to delete my comments on Instagram. This company is a sham.”

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Posted 1 year ago

“So disappointed in this company. Ordered paying expedited shipping and got the item 4 weeks later! I was then told to return in to China. Seriously, so unacceptable and the name is baseusclothing? Don't purchase from here. RIDICULOUS”

Helpful Report

Posted 1 year ago

“I wish I would have read the reviews company is a scam! If I could leave zero stars I would. I emailed their fraudulent customer service, the keep telling me the package is being sent from Jamaica NY buy USPS never received the package that only meant a shipping label was created. I lost $130 I wish people like this would get caught and made to deploy and support the troops by cleaning the bathrooms in all deployed camps. Ridiculous”

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Posted 1 year ago

“Had a bad feeling! I wish US could do more for protection for US customers purchasing from companies based out of China! I didn’t research so it’s my fault.”

Helpful Report

Posted 1 year ago

“Base is clothing is a scam company! I purchased a dress for $45 , with the expectation that it would at least hit my basic expectations of what I ordered .. it fell short in every way. The cut , the quality , the fit .. all of it ! It looked and felt like it was made from a bed sheet. I asked to return it .. and I have to send it back to China somewhere, even though I was told it shipped from the US. It took FOREVER to get , and will most likely “ never arrive “ in China in order to process my refund. DO NOT buy from this company.. you will regret it.”

Helpful Report

Posted 1 year ago

“This company is a scam like all other reviews, I wish that I read the reviews before ordering. I ordered some shorts and their sizes are not right, way to small. I’ve been trying to get in touch with them about my refund for 7 days and no answer. It took me 3 weeks just to get my order, PLEASE PLEASE IF ORDERING FROM THIS COMPANY PLEASE DON’T. TRAD ALL REVIEWS”

Helpful Report

Posted 1 year ago

“DO NOT ORDER FROM THIS COMPANY, POOOR QUALITY MERCHANDISE THEY ARE FROM CHINA, WHEN YOU WANT TO RETURN YOU HAVE TO SEND TO CHINA, ALTHOUGH THE PACKAGE RETURNED ADDRESS WAS FROM CALIFORNIA”

Helpful Report

Posted 1 year ago

“DO NOT SEND YOUR MONEY TO THIS SITE. THIS IS NOT REAL. THIS IS A SCAM. I WISH I HAD READ THE REVIEWS PRIOR TO SENDING MY MONEY.”

Helpful Report

Posted 1 year ago

“Buyers beware! This company is a scam, DO NOT BUY FOM THEM! Took for ever to get item and when received, it had no tags, look and smell worn. When I ask to return item they gave me an address in China and telling me I am responsible for paying shipping. This is their way to deter you from returning the item. DO NOT BUY!”

Helpful Report

Posted 1 year ago

“Please don’t order from them never received my purchase”

Helpful Report

Posted 1 year ago

“I placed an order November 11,2022 I ordered a sweater and a dress received te sweater in December. I started inquiring about the dress in January. Finally received the dress at the end of January it was not what I ordered they asked me to send a picture of the dress I received they sent me an Email saying it was the same dress I ordered and that ifI wanted to return it I would have to pay international fees to return it well that wasn’t going to happen because they probably would not have given me a refund this site is a total rip off. Every time I see an advertisement on Facebook I will put something negative about them just maybe someone will listen and save their money. Please DO NOT order from these people!!!”

Helpful Report

Posted 1 year ago

“SCAMMERS!! I ordered a dress in November to wear to my moms funeral and it’s still “in transit” in February!! DONT WASTE MONEY KEEP SCROLLING!!! There’s reputable online clothing stores! THIS IS NOT ONE OF THEM!!🗣️🗣️🗣️”

Helpful Report

Posted 1 year ago

“If I could give them a negative zero I would. I ordered five long sweaters as Christmas presents on November 17th and today is January 15th and I have on received one sweater. I am livid!!!!!!! This company needs to be shut down. I am contacting my local consumer affairs so that can expose them in our area and I am posting each day so that other people can be warned about this terrible company.”

Helpful Report

Posted 1 year ago

“The worst company ever. I have been waiting on items I ordered on December 11. According to their tracking information, the items were sent to Fast Track express on Dec 20 which is less than 50 minutes away from my house. I have emailed the company several time and they keep saying the tracking system will be updated soon and then sent an email asking me to be patient. Baseusclothing does not seem to care at all. They don’t seem to be checking on my order. This has proven not to be a company you should do business with.”

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Posted 1 year ago

“Do they even read the reviews? I paid this company and I have yet to receive my merchandise. I even chose express delivery. I’m so disappointed. I’ve even tried emailing them and they won’t respond.”

Baseus 1 star review on 14th January 2023

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Posted 1 year ago

“You can tell this site is a scam. I knew it before I purchased anything or read the comments. The main thing is on every page and model they cropped the model face out the picture. THAT WAS A BIG RED FLAG FOR ME!!!!! 🚩”

Helpful Report

Posted 1 year ago

“This company is a scam AND Paypal was NO help getting my money back. The company did not ship timely (it took months); the items rolled out in 3 separate shipments and I tried to cancel the last 2 after receiving the first and they ignored my emails; and the clothing is incredibly cheap (poorly made).”

Helpful Report

Posted 2 years ago

“This company refuses to cancel the order that should have been shipped 8-15 days. We are at day 23 order not shipped but stucked in Grand Prairie. This is not correct the order hasn't shipped. Very disappointing as a customer!”

Baseus 1 star review on 27th December 2022

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Posted 2 years ago

“Never received my order”

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Posted 2 years ago

Baseus is rated 1.3 based on 118 reviews